ZipRecruiter

Log In

1

Support Agent Jobs in New York (NOW HIRING)

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

SOMFY Group

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

SOMFY Group

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

MM International

Dispatch Support Agent

Union, NJ · On-site

$23/hr

Dispatch Support Duration: 6 months to begin with Payrate: $23/hr Location: Union,NJ, 07083(1-3 days onsite) Position Summary The Dispatcher is part of a scheduling team that is responsible for ...

Polymarket

Manager, Customer Experience

Manhattan, NY · On-site

$100 - $120/hr

You own our AI support agent, write the SQL queries that drive decisions, and serve as the customer's advocate when something breaks. Your real mandate is transformation. Take our support team from ...

MM International

Scheduling Assistant

Union, NJ · On-site

Union,NJ, 07083(1-3 days onsite) Summary The Dispatch Support Agent will join a dynamic team dedicated to ensuring that client adheres to regulatory requirements and efficiently manages customer ...

Vercel

Software Engineer, Agent

New York, NY · On-site +1

Whether you're building our products, supporting our customers, growing our community, or shaping ... The Vercel Agent investigates incidents before you see them, fixes failing builds, reviews code ...

SeatGeek

Engineering Manager, SupportX

New York, NY · On-site

We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order ...

SeatGeek

Engineering Manager, SupportX

New York, NY · On-site +1

We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order ...

next page

Showing results 1-20

All JobsSupport Agent JobsSupport Agent Jobs in New York

Support Agent information

See New York salary details

$11

$20

$33

How much do support agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for support agent in New York is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.94 per hour, depending on experience, location, and employer.

How do you become a support agent?

To become a support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or technical knowledge can be beneficial, and some roles may require familiarity with specific tools or software. Training is often provided by employers to develop product or service knowledge.

What does a support agent do?

A support agent assists customers by addressing their questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good problem-solving and communication skills. Support agents may work in various industries and sometimes hold certifications related to customer service or technical knowledge.
Support Agent jobs near you
Infographic showing various Support Agent job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,394 per year, or $20.9 per hour.

Customer Support Agent

BettingJobs

Jersey City, NJ • On-site

$19.50 - $26/hr

Other

Re-posted 23 days ago

Job description

BettingJobs are working with a well-established iGaming operator from Europe who are readying their launch in the regulated US market. The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026.


Key Responsibilities:

  • Provide responsive, professional assistance to customers through live chat, email, and phone.
  • Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues.
  • Guide customers through processes in a compliant manner following NJDGE regulations and responsible gaming policies.
  • Identify, document, and escalate technical or operational issues to relevant internal teams.
  • Maintain familiarity with our platform, games, promotions, and internal procedures to deliver accurate information.
  • Monitor player activity to identify potential fraud or responsible gaming concerns and escalate accordingly.
  • Work closely with the Compliance, Payments, and Fraud teams to resolve customer requests.
  • Maintain high-quality service levels and meet performance KPIs.
  • Contribute to a positive and supportive team environment, especially during the early launch phase.


Requirements:

  • Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry.
  • Strong communication skills and a customer-centric mindset.
  • Ability to work shifts, including evenings, weekends, and holidays (24/7 operation).
  • Basic understanding of online platforms, payment methods, and troubleshooting.
  • Attention to detail with the ability to follow structured procedures.
  • Ability to work on-site in the New Jersey office.


Nice to have:

  • Experience in a regulated iGaming market (US or international).
  • Familiarity with KYC, AML, and responsible gaming principles.
  • Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.).

Apply