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Support Agent Jobs in New York (NOW HIRING)

HB Travels

Customer Support Agent - Remote

Hoboken, NJ · Remote

$20.50 - $27.25/hr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

New

HB Travels

Customer Support Agent - Remote

Hoboken, NJ · Remote

$30K - $70K/yr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

New

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues. * Guide customers through processes in a compliant manner ...

Somfy

Product Technical Support Agent

Dayton, NJ

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

SOMFY Group

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

Jet Aviation

Ground Support Agent- Catering

Teterboro, NJ · On-site

$20.25 - $26.75/hr

Position Summary The Ground Support Agent - Catering is responsible for delivering exceptional 5-star service by ensuring the accurate, timely, and professional preparation and delivery of catering ...

New

Somfy

Product Technical Support Agent

Dayton, NJ

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

MM International

Dispatch Support Agent

Union, NJ · On-site

$23/hr

Dispatch Support Duration: 6 months to begin with Payrate: $23/hr Location: Union,NJ, 07083(1-3 days onsite) Position Summary The Dispatcher is part of a scheduling team that is responsible for ...

Polymarket

Manager, Customer Experience

Manhattan, NY · On-site

$100 - $120/hr

You own our AI support agent, write the SQL queries that drive decisions, and serve as the customer's advocate when something breaks. Your real mandate is transformation. Take our support team from ...

MM International

Scheduling Assistant

Union, NJ · On-site

Union,NJ, 07083(1-3 days onsite) Summary The Dispatch Support Agent will join a dynamic team dedicated to ensuring that client adheres to regulatory requirements and efficiently manages customer ...

Vercel

Software Engineer, Agent

New York, NY · On-site +1

Whether you're building our products, supporting our customers, growing our community, or shaping ... The Vercel Agent investigates incidents before you see them, fixes failing builds, reviews code ...

SeatGeek

Engineering Manager, SupportX

New York, NY · On-site

We treat support as a product, owning the full end-to-end experience- from AI-powered chat and voice interactions to agent tooling, self-service deflection, and integrations with SeatGeek's order ...

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All JobsSupport Agent JobsSupport Agent Jobs in New York

Support Agent information

See New York salary details

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$33

How much do support agent jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for support agent in New York is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.94 per hour, depending on experience, location, and employer.

How do you become a support agent?

To become a support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or technical knowledge can be beneficial, and some roles may require familiarity with specific tools or software. Training is often provided by employers to develop product or service knowledge.

What does a support agent do?

A support agent assists customers by addressing their questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good problem-solving and communication skills. Support agents may work in various industries and sometimes hold certifications related to customer service or technical knowledge.
Support Agent jobs near you
Infographic showing various Support Agent job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,394 per year, or $20.9 per hour.

Customer Support Agent - Remote

HB Travels

Hoboken, NJ • Remote

$20.50 - $27.25/hr

Full-time

Posted yesterday

New

Job description

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment.

The ideal candidate is an excellent communicator who enjoys helping people, solving problems, staying organized, and delivering a positive customer experience. You will communicate with clients, respond to questions, research available options, and provide ongoing support.

Key Responsibilities

  • Respond to customer inquiries in a professional and timely manner
  • Identify client needs and provide appropriate information and solutions
  • Assist customers with questions, requests, and reservation-related details
  • Research available options based on individual customer needs
  • Provide clear and accurate information to clients
  • Maintain organized records of customer interactions
  • Follow up with customers when additional assistance is needed
  • Communicate with third-party providers when necessary
  • Assist with updates, changes, and general customer requests
  • Maintain a high standard of professionalism and customer service

Qualifications

  • Strong written and verbal communication skills
  • Excellent customer service and interpersonal skills
  • Strong attention to detail
  • Organized and dependable
  • Comfortable working independently
  • Basic computer and internet proficiency
  • Ability to learn new online systems and platforms
  • Strong problem-solving and follow-up skills
  • Previous customer service experience is helpful but not required

Why Choose Us?

  • Remote Environment: Complete your responsibilities from a remote setting
  • Flexible Scheduling: Manage your schedule around responsibilities and client needs
  • Training Available: Learn the systems, processes, and resources needed for the role
  • Ongoing Support: Access continued education and team resources
  • Professional Development: Strengthen communication, organization, customer service, and problem-solving skills
  • No Previous Industry Experience Required: We value professionalism, reliability, and a willingness to learn

How to Apply

If you enjoy helping people, communicating with customers, and providing excellent service, we encourage you to apply.

Apply