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Support Agent Jobs in Maryland (NOW HIRING)

Brivo

Technical Support Agent (Access)

Bethesda, MD · On-site

$19/hr

Technical Support Agent (Access) Department: Technical Support Employment Type: Full Time Location: Bethesda Reporting To: Vincent Maye Compensation: $19.00 / hour Description This is a high-volume ...

Brivo

Technical Support Agent (Access)

Bethesda, MD · On-site

$19/hr

Technical Support Agent (Access) Department: Technical Support Employment Type: Full Time Location: Bethesda Reporting To: Adrien Van Merlin Compensation: $19.00 / hour Description Summary: As a ...

Brivo

Technical Support Agent (Access)

Bethesda, MD · On-site

$19/hr

We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you ...

KM2 Solutions

Agent, Chat

Manchester, MD · On-site

$14.25 - $19/hr

Providing chat support is different from communicating with customers through voice or email. A successful chat support agent will need different skills to communicate with customers effectively.

CYBERMAXX, LLC

Operations Engineer

Linthicum Heights, MD · On-site

$68K - $92K/yr

Support agent deployment, console configuration, integrations, and platform migrations under the direction of senior engineering staff. * Monitor vendor roadmaps, emerging capabilities, and industry ...

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Support Agent information

See Maryland salary details

$10

$18

$29

How much do support agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for support agent in Maryland is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.25 per hour, depending on experience, location, and employer.

How do you become a support agent?

To become a support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or technical knowledge can be beneficial, and some roles may require familiarity with specific tools or software. Training is often provided by employers to develop product or service knowledge.

What does a support agent do?

A support agent assists customers by addressing their questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good problem-solving and communication skills. Support agents may work in various industries and sometimes hold certifications related to customer service or technical knowledge.
Support Agent jobs near you
Infographic showing various Support Agent job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,496 per year, or $18.5 per hour.

Design Software Support Agent

Johnson, Mirmiran & Thompson (JMT)

Hunt Valley, MD • On-site

$24 - $34/hr

Full-time

Re-posted 5 days ago

Johnson, Mirmiran & Thompson rating

9.8

Company rating: 9.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

2nd of 453 rated engineering

Job description

Job Description

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #45 on Engineering News-Record's list of the Top 500 Design Firms.

Position summary:The Design Software Support Agent within the Design Center of Excellence (DCOE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion. Immigration sponsorship or support (e.g. H1B, F-1 CPT/OPT/STEM OPT) is not available for this position, except for qualified candidates eligible for the TN visa classification.

Compensation for this position is $24.00 - $34.00/hourly, commensurate with experience, education and certifications. The provided range is a good faith estimate based on the requirements described within the job description. We notice that we receive a wide variety of applicants and recognize that the person selected may be less experienced or more experienced. If so, the actual salary range may vary from the estimate provided.

Essential functions and responsibilities 

  • Assist, implement, and maintain policies, procedures, and associated plans for design software administration.
  • Assist in migrating projects to newer software versions of design applications as needed.
  • Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements.
  • Assist users by providing technical support and troubleshooting within design applications.
  • Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
  • Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization.

Nonessential functions and responsibilities 

  • Perform other related duties as assigned 

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