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Support Agent Jobs in Arkansas (NOW HIRING)

BRYMA TECH

Be Seen First

Level 1 Tech Support Agent

Fort Smith, AR · On-site

$20 - $26/hr

The technician can support pre-existing software and systems. They can resolve issues with pre-existing documentation and are able to read and update documentation as needed. Core Attributes

Posted today

HealthMarkets, Inc.

Insurance Agent

Little Rock, AR · On-site

Becoming an independent insurance agent with HealthMarkets is an opportunity unlike any other ... HealthMarkets offers agents the resources and support they need to grow their businesses and ...

Knox-Precision Holdings LLC

Title Agent

Conway, AR · On-site

Support team members and perform other duties as assigned The duties and responsibilities described above are representative of the position and are not intended to be an exhaustive list.

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Support Agent information

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How much do support agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for support agent in Arkansas is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $18.08 per hour, depending on experience, location, and employer.

What does a support agent do?

A support agent assists customers by addressing their questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require good problem-solving and communication skills. Support agents may work in various industries and sometimes need specific technical knowledge or certifications.
Support Agent jobs near you
Infographic showing various Support Agent job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $32,798 per year, or $15.8 per hour.

Level 1 Tech Support Agent

BRYMA TECH

Fort Smith, AR • On-site

$20 - $26/hr

Full-time

PTO

Posted 21 hours ago

Posted today

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Job description

We are looking for a reliable, driven, and customer focused Level 1 Technician to join our team. As the first point of contact for clients, you will play a critical role in delivering efficient and effective technical support.


Level 1 Technician Role

Technical Role Overview: The technician can support pre-existing software and systems. They can resolve issues with pre-existing documentation and are able to read and update documentation as needed.


Core Attributes

  • Customer Service Mindset
  • Self-Directed Learner
  • Strong Communication & Comprehension Skills
  • Excellent Time & Priority Management


Experience

  • Experience in a customer facing role
  • Experience with computers and network systems
  • Experience with technical troubleshooting
  • Experience in technical helpdesk, preferred


Core Responsibilities

  • Resolve common password, Outlook, printer, and workstation issues independently.
  • Handle Microsoft 365 user administration.
  • Handle Microsoft Domain user administration.
  • Configure new computers and migrate user profiles.
  • Migrate and clone PC data to new hardware.
  • Join devices to Entra ID (Azure AD) or Active Directory.
  • Perform basic network troubleshooting.
  • Follow documentation and create clear ticket notes.
  • Recognize when issues require escalation.


Expectations

  • Provide excellent customer service.
  • Have a clear understanding of TCP/IP networking.
  • Have a clear understanding of WiFi networking.
  • Communicate clearly with customers.
  • Accurately document work performed.
  • Follow company processes and security policies.
  • Resolve 80% of standard incoming issues independently using knowledge base articles, AI toolset, and established procedures. Escalates tickets that require configuration changes or advanced troubleshooting.

Company Description

BRYMA Tech has been in business since 2007. We service many clients in the Fort Smith and NWA area. We focus on giving our customers friendly, timely service and strive to build lasting relationships with our end users. Customer satisfaction is our primary goal.