Supply Chain Risk Manager Jobs in Raleigh, NC (NOW HIRING)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Location: Duke University Hospital | 2301 Erwin Rd, Durham, NC 27710

Work Schedule: Monday - Friday, Days (Standard Business Hours)

This key leadership role manages and coordinates the strategic activities of Duke Hospital's Ancillary Services Supply Chain functions. The Manager is responsible for the reliable distribution of critical supplies and specialized equipment to essential diagnostic and therapeutic departments. This position manages a large team to ensure uninterrupted patient care through effective inventory management, cross-departmental coordination, linen distribution, and cost containment.

Ancillary Supply Operations & Team Leadership

• Span of Control: Directly oversee and manage a department consisting of 25 Supply Chain Associates and 3 Team Leads.

• Manage the overall day-to-day operations of the ancillary supply rooms, ensuring continuous readiness for diagnostic, therapeutic, and clinical requests.

• Oversee the fulfillment and delivery of specialized medical supplies, equipment, and stock to key ancillary departments.

• Ancillary Service Coordination: Partner closely with leadership in ancillary services (e.g., Radiology, Laboratory, Pharmacy, and Respiratory Therapy) to ensure uninterrupted supply lines for specialized materials (such as lab reagents, diagnostic imaging supplies, and respiratory equipment).

• Therapeutic Supply Management: Manage the deployment of equipment and therapeutic supplies required by rehabilitation and therapeutic ancillary teams to support patient care and discharge needs.

• Produce high levels of employee satisfaction through cross-training, career planning, and clear communication, specifically focusing on the specialized demands of ancillary support environments.

• Apportion workloads equitably and utilize metrics to match associate schedules with peak hospital demand periods.

Process Optimization & Inventory Control

• Develop and maintain programs designed to ensure compliance with service delivery standards, reviewing and improving these standards on an ongoing basis for all supported ancillary departments.

• Manage centralized inventory support, shipping/receiving, courier functions, and linen replenishment within the ancillary services scope.

• Conduct regular inspections of ancillary supply facilities and inventory storage to ensure an uninterrupted flow of supplies and compliance with Joint Commission and internal safety regulations.

• Utilize ERP systems (SAP) and supply chain technology (automated cabinets, scanners) to track trends, forecast ancillary department needs, and benchmark performance.

Strategic & Operational Expertise

• Proactive Planning: Must possess a forward-thinking philosophy suited for a high-volume clinical and diagnostic environment to prevent supply shortages.

• Negotiation & Communication: Exceptional verbal and written communication skills to influence key stakeholders, including ancillary department directors, nursing leadership, and hospital administration.

• Data Analytics: Ability to manipulate large data sets and interpret implications for Duke Hospital's medical center efficiency and cost reduction.

Customer Service & Resilience

• Partner Support: Exceptional ability to provide reliable supply chain solutions to clinical and ancillary partners, ensuring their departments can run without interruption.

• Professional Resilience: Ability to maintain professional boundaries and a positive attitude in a fast-paced environment; must be comfortable collaborating with demanding stakeholders.

• Exertional Force: Must have the ability to exert 20 to 50 lbs of force occasionally, and up to 10 lbs constantly.

• Cart Management: Requirements to push/pull loaded and unloaded supply carts require up to 100 lbs of exertional force daily.

• Mobility: Frequent reaching, lifting, stooping, and bending are required to manage stock in a fast-paced environment.

Education

• Bachelor's degree in Business, Accounting, Finance, Healthcare, or a related field is preferred. (High School Diploma/GED required as minimum).

Experience

• 5 years of experience in logistics, supply chain, or healthcare leadership/management.

• At least 2 of those 5 years must be specifically in supply chain/logistics.

• Experience with supply chain technology (bar code scanners, automated supply cabinets, etc.).

• Previous experience in JIT (Just in Time) and LUM (Logical Unit of Measure) distribution processes is preferred.

Degrees, Licensures, Certifications

• Valid State Driver's License required.