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Supervisor Transit Customer Service Jobs (NOW HIRING)

MTM Transit

In-Office Customer Service Rep

Phoenix, AZ · On-site

$22/hr

Make a Difference At MTM Transit, you're not just part of a team-you're at the heart of a movement ... Establish and maintain effective working relationships with employees, supervisors, other agencies ...

authority

Customer Service Supervisor

Avon, OH · On-site

The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team to ensure exceptional customer experiences, timely issue resolution, and achievement of ...

FlexTek

Customer Service Supervisor

Bethel Heights, AR · On-site

We are seeking a Customer Service Supervisor to join a growing team in a newly created leadership position. This individual will serve as the Customer Service Manager's right hand, taking ownership ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Vienna, IL · On-site

$15.25 - $19.50/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

DPDHL

Customer Service Supervisor

Monee, IL · On-site

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

Salt Lake City, UT

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

Marengo, OH · On-site

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

Annville, PA · On-site

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

Plainfield, IN · On-site

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DPDHL

Customer Service Supervisor

New Albany, OH · On-site

$60K - $80K/yr

Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80 ...

DSV A/S

Customer Service Supervisor

Sterling, VA · On-site

$60K - $70K/yr

Customer Service Supervisor Time Type: Full Time Position Description Summary: Responsible for coordinating activities of various types of service agents providing customer support services.

Socket.dev

Supervisor, Customer Service

Kansas City, MO · On-site

$60 - $80/hr

Nashville, TN Supervisor, Customer Service - Global Shared Support Services As a Supervisor, Customer Service, within Oracle Health's Global Shared Support Services organization, you will lead a key ...

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Showing results 41-60

All JobsSupervisor Transit Customer Service Jobs

Supervisor Transit Customer Service information

See salary details

$24.5K

$58K

$101K

How much do supervisor transit customer service jobs pay per year?

As of Sep 10, 2026, the average yearly pay for supervisor transit customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Supervisor Transit Customer Service jobs?

For Supervisor Transit Customer Service jobs, the most frequently searched job titles are:

In-Office Customer Service Rep

Phoenix, AZ • On-site

MTM Transit
Special Transit Systems Transportation • 1 - 5K employees
Learn more about MTM Transitexternal

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

MTM Transit rating

6.2

Company rating: 6.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

Job description

Make a Difference
At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
What will your job look like?
TheCustomer Service Representative is the frontline representative and image of Medical Transportation Management Transit. The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID's, handle customer requests, and receptionist and administrative support.
This position sits in our Phoenix, AZ office working Mon-Fri. Hours of operations are 8am-5pm Arizona time.
Location: 4600 East Washington Street Phoenix, AZ 85034
What you'll do:
  • Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
  • Provide top-quality customer service experience to a diverse customer population
  • Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
  • Conduct outbound phone calls
  • Schedule trips in the most cost effective manner
  • Meet job specific key performance indicators and goals
  • Respond to all inquiries within a timely and professional manner
  • Respond and document customer complaints
  • Provide support on special projects as needed
  • Maintain daily customer scheduling for Eligibility staff
  • Collect, track and maintain all monies collected for replacement IDs
  • Maintain confidentiality and comply with HIPPA regulations
  • Anticipate needed supplies and order replacement supplies in a timely manner
  • Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
  • Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
  • Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
  • Provide comprehensive reception coverage while maintaining a high level of professionalism
  • Ensure all staff and visitors are greeted in a pleasant and professional manner
  • Project a professional image of MTM
  • Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
  • Communicate professionally with Leadership both internally and externally
  • Assist with check-in for In person assessments
  • Take photos of all customers and create identification cards
  • Maintain program spreadsheets
  • Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed
  • Regular attendance required for assigned shifts and as outlined by MTM's attendance policy
What you'll need:
Experience, Education & Certifications:
  • High School Diploma or GED
  • Typing speed of 30 WPM or greater
  • 1 year customer service experience required
Skills:
  • Acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTM's Transportation Provider Network
  • Adhere to all established MTM and Employee Handbook guidelines
  • Knowledge of Microsoft Outlook, Word and Excel
  • Ability to maintain a high level of confidentiality
  • Ability to multi-task accurately
  • Demonstrate effective problem solving skills
  • Maintain positive & professional attitude
  • Ability to work in multiple software systems at once along with strong computer navigation skills
  • Exemplary communication and phone skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Ability to work independently and as part of a team
  • Ability to identify with customer needs and circumstances
  • Ability to handle multiple tasks and situations in a fast pace environment
Even better if you have...
  • 6 months' experience working in a customer service contact center preferred
  • Knowledge of Trapeze software preferred
  • College Degree
  • Bilingual in Spanish
What's in it for you:
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Salary Min: $19/hr
Salary Max: $22/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
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About MTM Transit

Sourced by ZipRecruiter

Industry

Special transit systems transportation

Company size

1,001 - 5,000 Employees

Headquarters location

Lake Saint Louis, MO, US

Year founded

2009

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