2nd Shift Call Center Lead Coordinator
Refloor is one of the fastest-growing flooring companies in the country, known for quality, service, and rapid expansion. We're looking for a 2nd Shift Call Center Lead Coordinator who's organized, proactive, and thrives in a fast-paced setting. In this role, you'll keep appointment scheduling running smoothly, support Sales Representatives, and help ensure our customers have a seamless experience from start to finish.
What You'll Do:
- Assign leads and schedule appointments for Sales Representatives
- Manage inbound and outbound rep calls
- Confirm appointments and follow up with customers
- Route reps to job sites and update schedules in real-time
- Track outcomes and maintain accurate records
- Support the call center with overflow calls and texts
What You Bring:
- Call center or inside sales experience
- Strong attention to detail and multitasking skills
- Clear, professional communication
- Familiarity with CRMs or scheduling software a plus
- A team-player attitude and problem-solving mindset
- Ability to work a 11:00am - 7:00am or 12:00pm - 8:00pm shift 5 days a week
Benefits at Refloor:
- Paid Time Off (PTO) + Holiday Pay
- 401(k) Retirement Plan
- Medical, Dental, and Vision Insurance
- Life Insurance
- Fast-paced, team-oriented work environment
- Opportunities for growth in a rapidly expanding company
Yes, we are building the fastest and most-trusted flooring company in America; and yes, our floors are fabulous; and yes, they do come with a lifetime guarantee -- but we know that the real superpower behind our success comes from the fact that we are a PEOPLE company first. If you are looking for a company that supports you, where the team is the #1 asset, and everyone is empowered to expand their skill set and drive their careers... then come get in on the ground floor with the team that will floor America!