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Senior Data Scientist – Customer & Operational Analytics

Location: Gatekeeper Systems Headquarters – Foothill Ranch, California
Reports To: VP, Operations & Service

Position Summary

Gatekeeper Systems is seeking a highly analytical and business-oriented Senior Data Scientist – Customer & Operational Analytics to help drive the next phase of data-driven decision-making across the organization.

Reporting directly to the VP of Operations & Service, this role will focus on transforming customer, operational, monitoring, video classification, subscription, and theft-related data into actionable insights that improve customer outcomes, operational performance, service delivery effectiveness, and business growth.

This individual will play a key role in advancing the company’s analytics capabilities beyond traditional business intelligence by developing predictive models, operational analytics, customer intelligence frameworks, and scalable reporting solutions that support proactive decision-making and measurable business impact.

The ideal candidate combines strong technical and analytical expertise with the ability to understand business operations, communicate insights effectively, and partner cross-functionally to solve complex operational and customer challenges.

Key Responsibilities

Customer & Operational Analytics:

• Analyze customer, operational, monitoring, video classification, and theft-related data to identify trends, risks, opportunities, and actionable insights.
• Develop analytical frameworks to measure customer utilization, operational effectiveness, subscription adoption, and customer value realization.
• Support proactive customer engagement strategies through data-driven insights and trend analysis.
• Partner with leadership teams to improve visibility into operational and customer performance metrics.

Predictive Modeling & Data Science:

• Design, build, and maintain predictive models related to theft trends, customer behavior, operational risks, service utilization, and escalation indicators.
• Develop forecasting and trend analysis models that support operational planning and customer success initiatives.
• Apply statistical analysis, machine learning, and advanced analytics techniques where appropriate to improve business outcomes.
• Continuously evaluate and refine model performance and business relevance.

Business Intelligence & Visualization:

• Develop dashboards, KPI reporting, and analytics tools using Power BI, Tableau, or similar platforms.
• Create executive-level reporting and operational scorecards that support strategic decision-making.
• Automate reporting and improve scalability of analytics and data visualization capabilities.
• Translate complex analytical findings into clear, business-oriented recommendations.

Cross-Functional Collaboration:

• Partner closely with Operations, Customer Success, Sales, Product Management, IT, Engineering, and Finance teams to identify business opportunities and analytics priorities.
• Support initiatives involving AI-driven analytics, workflow automation, and operational optimization.
• Collaborate with technical teams to improve data quality, accessibility, integration, and governance across systems and platforms.

Qualifications

Required:

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, Business Analytics, or related field.
• 4–8 years of experience in data science, predictive analytics, customer analytics, operational analytics, or related analytical roles.
• Strong experience developing predictive models and performing advanced data analysis in business environments.
• Advanced proficiency in SQL and experience with Python or similar analytics/programming languages.
• Experience with Power BI, Tableau, or similar business intelligence and visualization tools.
• Experience working with large, complex operational and customer datasets.
• Strong analytical, problem-solving, and critical-thinking capabilities.
• Excellent communication and presentation skills with the ability to explain technical concepts to business stakeholders.
• Ability to operate independently and manage multiple priorities in a fast-paced environment.

Preferred:

• Experience in SaaS, retail technology, video analytics, loss prevention, IoT, subscription-based services, or service-oriented organizations.
• Familiarity with machine learning, AI-driven analytics, and operational optimization techniques.
• Experience with cloud-based data platforms such as Azure, AWS, or Google Cloud.
• Experience supporting executive-level operational reporting and KPI development.

Success Metrics:

• Improved visibility into customer utilization and operational performance
• Actionable theft and customer intelligence insights
• Increased predictive capabilities across operations and customer engagement
• Improved subscription adoption and customer retention analytics
• Increased effectiveness and adoption of dashboards and reporting tools
• Development of scalable analytics and predictive modeling capabilities

Why Join Gatekeeper Systems

This is an opportunity to play a highly visible role in helping shape the future of analytics, customer intelligence, and operational decision-making at Gatekeeper Systems. The role offers the ability to work directly with senior leadership while building advanced analytics capabilities that support innovation, operational excellence, and long-term business growth.