Job Summary:
Intelligence Consulting Enterprise Solutions, INC. is looking for an IT Support Technician. This mid-level role supports mission-critical IT operations by delivering responsive and technically proficient support for test workstation and infrastructure configurations.
Responsibilities:
• Serve as a primary, responsive IT point of contact for all test workstation and infrastructure support needs
• Support the reconfiguration of test suites and workstations to enable rapid transitions between overlapping or back-to-back test requirements
• Coordinate with program office staff and IT service contractor teams to fulfill operational IT support tasks
• Apply broad working knowledge of organizational IT policies, responsibilities, and processes to accomplish required IT functions
• Contribute to moderately complex aspects of IT projects and technical operations
• Develop and utilize advanced technical concepts, tools, and methodologies to troubleshoot and resolve system issues
• Conduct root cause analysis to identify and implement effective technical solutions
• Provide guidance and mentorship to junior-level IT support personnel
• Report to a manager or head of unit/department and maintain effective communication regarding tasking and escalation
• Perform work independently and collaboratively, depending on task complexity and project needs
• Seek guidance when encountering new, undefined, or unstructured tasks or challenges
Qualifications:
Required:
• Clearance: TS/SCI with willingness to undergo a polygraph.
• Education: Bachelor's degree in Management Information Systems, Information Technology, Information Science, Business, Computer Science, or related field. Equivalent years of experience may substitute for a bachelor’s degree.
• Experience: 4–7 years in IT support or systems-related functions. A Master’s degree may substitute for 2 years of experience.
Preferred:
• Master’s degree or higher in related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree.
• Demonstrated experience providing IT support to U.S. Government agencies or contractors.
Company:
ICES is a leading small business provider of full life cycle systems integration and engineering services to the U.S. Founded in 2004, the company is headquartered in Herndon, USA, with a team of 51-200 employees. The company is currently Growth Stage.