Student Services Program Coordinator Jobs in Ohio

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $23.68 per hour, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
The Audit Services Program Coordinator supports the administration and effectiveness of Case
Western Reserve University's Internal Audit, Enterprise Risk Management, and Integrity Hotline
programs, reporting to the Vice President for Enterprise Risk Management. The position serves
as a professional coordinator responsible for facilitating audit remediation activities,
administering the university's integrity hotline program, maintaining the university's risk registry
in support of the enterprise risk management program, and assisting the vice president with
program administration, recordkeeping, reporting, governance committee support, and
stakeholder communications, and continuous improvement initiatives. The position exercises
independent judgment in coordinating program activities, facilitating stakeholder communication
and follow-up, identifying process improvement opportunities, resolving administrative and
operational barriers, and supporting the effective administration of audit services programs. The
audit services program coordinator serves as a trusted resource to the vice president, the
integrity hotline triage team, risk owners, investigators, and university management by helping
ensure accountability, transparency, timely follow-up, and effective communication across audit
services programs.
ESSENTIAL FUNCTIONS
1. Manage integrity hotline administration and coordination. Administer the day-to-day
operation of the university's integrity hotline reporting system. Coordinate intake,
documentation, routing, status tracking, and closure activities in accordance with
established procedures and direction from the vice president and/or the integrity hotline
triage team. Serve as the primary administrative liaison among reporters, investigators,
management, and the hotline vendor. Monitor investigation progress and facilitate the timely
resolution of hotline matters by coordinating communications, scheduling discussions,
obtaining updates, identifying barriers to closure, and escalating concerns when appropriate.
Prepare periodic reports, dashboards, statistical summaries, and trend analyses regarding
hotline activity. Identify opportunities to improve hotline processes, reporting,
communications, case management practices, and administrative workflows. Maintain
hotline procedures, forms, records, and reference materials. (30%)
2. Manage internal audit remediation facilitation and program support. Serve as the primary
coordinator for management action plan tracking and audit remediation activities.
Coordinate with responsible management to monitor progress toward implementation of
agreed-upon corrective actions. Facilitate remediation activities by communicating with
responsible parties, coordinating discussions among stakeholders, identifying barriers to
implementation, and encouraging timely completion of corrective action plans. Assist
management in understanding remediation expectations, implementation timelines, and
reporting requirements established through the audit process. Monitor remediation due
dates, identify overdue or stalled corrective actions, and escalate concerns to the vice
president as appropriate. Analyze remediation trends, recurring implementation challenges,
and common barriers to completion and prepare reports for management review. Maintain
audit recommendation databases, tracking systems, and supporting documentation. Assist
in preparing reports, dashboards, presentations, and materials for management and
governance committee review. (30%)
3. Manage enterprise risk management support and coordination. Maintain and update the
university's enterprise risk registry under the direction of the vice president. Coordinate
periodic updates from risk owners regarding mitigation activities, implementation progress,
and changes in risk conditions. Facilitate communication between risk owners and the vice
president regarding risk management activities, reporting requirements, and program
expectations. Assist risk owners with documentation, reporting, and administrative aspects
of the enterprise risk management program. Prepare risk dashboards, reports,
presentations, and governance committee materials. Assist in identifying emerging themes,
trends, and common issues reflected in risk management information. Support the
administration of annual and periodic enterprise risk assessments. (20%)
4. Manage governance, reporting, and communications support. Support governance
committees by preparing meeting materials, maintaining records, tracking action items, and
coordinating follow-up activities. Maintain audit services website content and related
departmental resources. Assist in preparing annual reports, presentations, communications,
and educational materials. Coordinate updates to departmental procedures, forms, guidance
documents, and reference materials. Develop and maintain departmental performance
metrics, dashboards, and reporting tools. (15%)
NONESSENTIAL FUNCTIONS
1. Identify opportunities to improve processes, workflows, reporting mechanisms, and
administrative practices supporting internal audit, enterprise risk management, and integrity
hotline programs. Conduct research regarding best practices in auditing, risk management,
governance, investigations administration, and hotline management. (4%)
2. Assist with special projects and strategic initiatives and perform other duties as assigned.
(1%)
CONTACTS
Department: Daily contact with the Vice President for Enterprise Risk Management, Audit
Services personnel, and related stakeholders to coordinate audit remediation activities, support
enterprise risk management initiatives, administer Integrity Hotline processes, discuss sensitive
matters, and support department operations and strategic initiatives.
University: Regular contact with university leadership, administrators, investigators, risk owners,
schools, departments, and governance committees to obtain and validate information,
coordinate remediation activities, facilitate follow-up on corrective action plans, support risk
management activities, coordinate hotline-related matters, prepare reports and presentations,
and assist in resolving barriers affecting program objectives. Contacts frequently involve
sensitive or confidential matters, competing priorities, and situations requiring diplomacy,
judgment, and persistence.
External: Regular contact with the hotline vendor, consultants, co-sourced audit providers, and
professional organizations to coordinate services, obtain information, support reporting
requirements, resolve operational issues, and facilitate effective administration of audit services
programs.
Students: Occasional contact with students to obtain information related to integrity hotline
reports, investigations, audit activities, or risk management matters and to facilitate
communication regarding audit services processes when appropriate.
SUPERVISORY RESPONSIBILITY
No direct supervision of staff employees.
QUALIFICATIONS
Experience: 4 or more years of professional experience in program coordination, compliance
administration, risk management support, investigations administration, business operations,
project management, governance support, higher education administration, or related fields.
Experience coordinating multiple stakeholders, facilitating cross-functional activities, and
managing confidential information is required.
Education: Bachelor's degree required. Degree in business administration, public
administration, communications, compliance, accounting, finance, risk management, or a
related field preferred.
REQUIRED SKILLS
1. Demonstrated patience, tact, and professionalism, with the ability to build effective working
relationships across a diverse organization.
2. Strong organizational, project coordination, and facilitation skills.
3. Ability to work independently and exercise sound judgment within established policies and
procedures.
4. Strong written and verbal communication skills.
5. Ability to influence and coordinate stakeholders without direct authority.
6. Ability to analyze information, identify trends, and prepare management reports and
presentations.
7. Ability to manage multiple priorities and deadlines simultaneously.
8. Ability to maintain confidentiality and handle sensitive matters with discretion.
9. Strong attention to detail and commitment to accuracy.
10. Proficiency in Microsoft Office applications and related business systems.
11. Ability to prepare dashboards, presentations, correspondence, and professional reports.
12. Ability to work collaboratively with individuals at all levels of the organization.
13. High integrity, professionalism, diplomacy, and sound judgment.
14. Ability to demonstrate successful support, education, and advocacy for all students, aligned
with the values, mission, and messaging of the university, while adhering to the staff policy
on conflict of commitment and interest.
15. Willingness to learn and work with artificial intelligence (AI) tools and technologies.
16. Ability to maintain consistent attendance.
17. Ability to interact effectively with colleagues, supervisors, and customers in person.
WORKING CONDITIONS
Typical office environment.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
.