Student Service Associate Jobs in Phoenix, AZ (NOW HIRING)

Student Services Specialist Senior
Job ID: 322113
Location: Estrella Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$20.61 - $26.80/hourly, DOE
Grade
111
Work Schedule
Monday - Thursday, 9:00am - 6:00pm
Friday, 8:00am - 5:00pm
Summer: Monday - Thursday, 7:30am - 6:30pm
Schedule is based on the operational needs of the department and EMCC.
To best serve the students, department, and college, this position is fully in-person.
Work Calendar
12 Months
Maricopa Summary
10 Colleges. Unlimited Opportunities.
The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.
We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.
We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.
We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Join us in making a real difference in the lives of over 140,000 college students each year.
Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups
• Employee Assistance Program (EAP)
• 
  Sight-On-Site Eye Care Services
  
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary
Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist Senior in the Financial Aid Department. This position independently performs student service and financial aid processing duties and may serve as EMCC's Veteran Affairs Financial Aid liaison.
Essential Functions
30% - Performs more technically complex and difficult student service and processing; Identifies resources needed to address students' circumstances and potential barriers; Assists students by walk-in, electronically, and over the phone, and as escalated by other student services staff.
30% - Processes aid for assigned students. Provides information and technical assistance regarding program guidelines and applicable laws, policies, rules, and regulations, and may supervise part-time staff. Independently processes various student appeals utilizing professional judgment guidelines.
20% - Troubleshoots and resolves office service issues, which may include computer software problems; Prepares and processes reports, tracks processing and completion; May administer programs such as scholarships, loans, federal work study, and Pell grants; Coordinates, performs testing, and maintains database information and reporting systems.
20% - Prepares, presents, designs and maintains correspondence, reports, presentations, program materials and documentation; Provides training to other staff; Coordinates office functions, projects, events and processing; Coordinates workflow and develops policies and procedures; Researches and assists in analyzing and interpreting guidelines and regulations; Performs other duties as assigned commensurate to the grade level of the position.
Minimum Qualifications
Associate's degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
High school diploma/GED and four (4) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
An equivalent combination of the conferred degree and directly related full-time work experience, as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.
Desired Qualifications
A. Experience performing student service or processing in a Financial Aid department.
B. Experience maintaining, applying, and communicating federal regulations and guidelines.
C. Experience with an automated student service and processing system such as PeopleSoft.
D. Experience providing Financial Aid assistance to students and others via phone, email, live chat, in person, etc.
Special Working Conditions
Must not be in default or owe an overpayment of federal financial aid funds.
Some evenings and weekends are required.
How to Apply
Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date
Open until filled
Estimated first review on December 12, 2025
Must apply by 11:59 P.M. on December 13, 2025, to be considered
If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322113&PostingSeq=1
jeid-1e56e1ade0228b4b91120552ba88eed2