Student Associate Jobs in Ottawa, ON (NOW HIRING)

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

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Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinabe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Required Qualifications:

• Minimum four (4) year degree in Business Administration, Public Administration, Education, Student Affairs, or a related field. Equivalent combination of relevant education and work experience may be accepted in place of formal education

• Advanced knowledge of postsecondary enrolment services, academic policies, advising and referral frameworks, privacy and accessibility requirements, and student service operations.

• Formal training in continuous improvement, service design, or change management, or the ability to obtain it within a defined timeframe.

• Minimum seven (7) years of progressively responsible experience in postsecondary enrolment, student services, or a similarly complex public-service environment, including at least five years of people leadership experience.

• Experience managing high-volume, multi-channel service operations in a unionized or policy-governed environment, including policy implementation, resource planning, and service delivery oversight.

• Demonstrated ability to lead teams, manage competing priorities, resolve workplace issues, and maintain a high standard of client service.

• Strong communication and relationship-building skills, with the ability to work effectively with students, employees, senior leaders, and external stakeholders.

• Strong analytical and problem-solving skills, with experience using data, metrics, and business processes to support decision-making, service improvement, and operational planning.

• Experience leading service, process, or technology improvement initiatives, including change management and continuous improvement practices.

• Experience with academic advising, student progression, retention, or early-intervention services, or transferable experience in a comparable setting.

• Proficiency with enterprise systems and reporting tools, including CRM, Student Information Systems, queue management technologies, Microsoft 365, Power BI, and related platforms.

• Experience in an Ontario postsecondary institution is preferred.

This position requires regular on-site work at Algonquin College's Woodroffe (Ottawa) Campus.

*This position is paid at Payband 11.

Why Join Algonquin College?

• Compensation:Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada's Best Employers for 2025 and one of Canada's Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College's Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.