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Odyssey Reinsurance Company (OdysseyRe) is the global reinsurance arm of Odyssey Group, one of the world's leading providers of reinsurance and specialty insurance. OdysseyRe offers a broad range of property, casualty, and specialty reinsurance products, providing capital and risk management solutions for clients to efficiently manage economic risk, through a network of branch and representative offices across North America, Latin America, EMEA (Europe, Middle East & Africa), AsiaPacific and London.
OdysseyRe is an equal opportunity employer with excellent benefits and a strong commitment to providing training and opportunities for our staff. We provide employees an innovative, enriching environment and take great pride in their career growth.
OdysseyRe is rated A+ (Superior) by AM Best and AA- (Very Strong) by Standard and Poor's. Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited, which is traded on the Toronto Stock Exchange under the symbol FFH.
Position Summary
We are seeking an experienced AV Technician to support the daily audiovisual technology needs of our organization. This role is responsible for delivering high-quality end-user support, assisting with the installation and configuration of AV equipment, performing break/fix maintenance, and providing operational support for internal meetings and events. The ideal candidate is service-oriented, technically proficient, and capable of thriving in a fast-paced corporate environment.
Key Responsibilities

• Provide first-line support for audiovisual systems, meeting room technology, and related end-user issues
• Troubleshoot and resolve AV hardware, software, and connectivity issues in a timely manner
• Assist with the installation, setup, configuration, and testing of AV equipment and systems
• Ensure meeting rooms and AV spaces remain organized, functional, and ready for use
• Perform routine break/fix maintenance and basic repairs on AV devices and infrastructure
• Support internal meetings, presentations, and company events by preparing, operating, and monitoring AV equipment as needed
• Conduct pre-event room checks to ensure all technology is functioning properly and rooms are fully prepared
• Respond to service requests promptly and professionally, ensuring a high level of customer satisfaction
• Escalate complex technical issues to senior AV staff, IT teams, or external vendors when appropriate
• Maintain inventory of AV equipment, accessories, and spare parts
• Document support procedures, service activity, and equipment status accurately
• Adhere to company safety standards, operational procedures, and technical best practices

Qualifications

• High school diploma or equivalent required; technical certification or associate degree preferred
• 3-5 years of experience in AV support, IT support, event technology, or a related field
• Solid knowledge of audiovisual systems, including displays, projectors, microphones, speakers, video conferencing platforms, and control systems
• Experience supporting conference rooms, training rooms, or corporate event spaces
• Familiarity with platforms such as Microsoft Teams, Zoom, and Webex
• Basic understanding of signal flow, structured cabling, and AV rack equipment
• Experience troubleshooting cabling, connectivity, and device compatibility issues
• Ability to quickly learn and support new technologies and tools
• Strong customer service, interpersonal, and communication skills
• Strong organizational skills and attention to detail
• Ability to lift and move AV equipment, including video displays and related hardware, up to 50 pounds, with or without reasonable accommodation
• Flexibility to support occasional early morning, evening, or special event schedules

Preferred Qualifications

• Experience using ticketing systems or service management tools
• AVIXA CTS or CTS-I certification
• Relevant manufacturer training and certifications

Work Environment

• Primarily an in-house, on-site role within a corporate office environment
• Regular interaction with employees, presenters, vendors, and event stakeholders
• Requires movement between meeting rooms, offices, and event spaces throughout the day
• Occasional travel to other office locations may be required

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