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Strategic Implementation Manager Jobs in New York

Papaya Global

Implementation Manager

New York, NY · On-site +1

We are seeking a highly motivated Implementation Manager to join our Client Services team. In this ... Identify risks or blockers early and implement mitigation strategies to ensure successful project ...

New

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

As an Implementation Manager you will play a critical role in collecting and analyzing new customer ... strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil ...

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

About the role The implementation manager helps to manage the end-to-end training and ... You'll deepen client engagements through strategic interactions, serving as an advisor and advocate ...

Atominvest

Implementation Manager

New York, NY · On-site

Role Overview As an Implementation Manager at Atominvest, you will own the end-to-end delivery of ... Identify expansion opportunities by understanding clients' broader operating models and strategic ...

Avoca AI

Implementation Manager

New York, NY · On-site

$130K - $180K/yr

You'll partner closely with CS, Sales, Product, and Engineering while managing multiple implementations simultaneously, balancing hands-on execution with strategic guidance. What You'll Do * Lead end ...

Atominvest

Implementation Manager

New York, NY · Remote

Role Overview As an Implementation Manager at Atominvest, you will own the end-to-end delivery of ... Identify expansion opportunities by understanding clients' broader operating models and strategic ...

Atominvest

Implementation Manager

Manhattan, NY · On-site

Role Overview As an Implementation Manager at Atominvest, you will own the end-to-end delivery of ... Identify expansion opportunities by understanding clients' broader operating models and strategic ...

Avoca

Implementation Manager

Manhattan, NY · On-site

$130K - $190K/yr

You'll partner closely with CS, Sales, Product, and Engineering while managing multiple implementations simultaneously, balancing hands‑on execution with strategic guidance. What You'll Do * Lead ...

Profound

Implementation Manager

New York, NY · On-site

$115K - $140K/yr

As an Implementation Manager, you'll own onboarding and enablement execution for our Scaled and Mid ... strategy Who you are * 4 or more years of experience in customer success, onboarding ...

Conduit Health

Implementation Manager

New York, NY · On-site

$100K - $140K/yr

The Role We're looking for an Implementation Manager to optimize state launches, payor ... The role fills the gap between strategy and delivery: someone accountable for making sure new ...

Slope

Implementation Manager

Manhattan, NY · On-site

$85K - $160K/yr

As Implementation Manager, you will own onboarding and enablement for our Scaled and Mid-Market ... strategy * As the program matures, opportunities to recruit, onboard, and maintain a team that will ...

Solomon Page

Product Implementation Manager

Great Neck, NY · On-site

$175 - $200K/hr

Our Client is seeking a Product Implementation Manager drives the deployment of their buy-side OMS ... Acting as a strategic partner to our clients and candidates, we focus on providing customized ...

PermitFlow

Enterprise Implementation Manager

New York, NY · On-site

$160K - $210K/yr

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of ... Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff ...

PermitFlow

Enterprise Implementation Manager

New York, NY · Remote

$160K - $210K/yr

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of ... Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff ...

Uncountable

Partner Implementation Manager

New York, NY · On-site

$80K - $120K/yr

As a Partner Delivery Manager, you are the person who ensures that every implementation delivered ... Directly lead or co-lead implementations for strategic accounts, ensuring the platform is ...

Barclays

Client Implementation Manager

Whippany, NJ

To contribute or set strategy, drive requirements and make recommendations for change. Plan ... Your role as a Client Implementation Manager sits at the center of our US FinTech growth aspiration ...

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Infographic showing various Strategic Implementation Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Implementation Manager

New York, NY • On-site, Remote

Papaya Global
Finance and Insurance • 11 - 50 employees
Learn more about Papaya Globalexternal

Full-time

Posted 2 days ago

New

Job description

Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
We are seeking a highly motivated Implementation Manager to join our Client Services team. In this role, you'll act as the primary point of contact for new clients, guiding them through every phase of the implementation process-from initial discovery to go-live. Success in this role requires exceptional project management skills, a detail-oriented mindset, and a passion for helping clients unlock the full value of our platform.
The ideal candidate also has an AI-builder mindset and is able to leverage AI-powered workflows and automations to improve implementation efficiency, customer experience, and operational processes.
Key Responsibilities
Client Onboarding & Project Management
  • Lead end-to-end client onboarding, including initial discovery, platform configuration, data migration, testing, and go-live support.
  • Develop and manage comprehensive project plans, ensuring milestones and deadlines are met across all phases of the implementation.
  • Collaborate with client stakeholders to understand business needs and payroll requirements, tailoring solutions accordingly.
  • Maintain consistent, proactive communication with clients throughout the implementation journey.
  • Identify risks or blockers early and implement mitigation strategies to ensure successful project delivery.
  • Leverage AI-powered workflows and automations to streamline onboarding activities, project tracking, customer communications, documentation, and implementation reporting.

Problem Solving & Cross-Functional Collaboration
  • Work closely with internal teams-Product, Account Management, Support, and Engineering-to resolve issues and deliver optimal client outcomes.
  • Implement solutions to recurring challenges and contribute to process improvements that enhance client satisfaction and operational efficiency.
  • Identify opportunities to use AI tools and automations to improve collaboration, issue resolution, and communication across implementation teams.

Process Optimization & Feedback Loops
  • Collect client feedback and analyze implementation trends to inform continuous improvement initiatives.
  • Partner with Product and Implementation Leadership to suggest enhancements based on client pain points, product limitations, or process bottlenecks.
  • Proactively identify gaps in onboarding workflows and propose innovative tools or approaches to improve client outcomes.
  • Design and implement AI-driven workflows or no/low-code automations that reduce repetitive manual work and improve the scalability and efficiency of implementation processes.

Compliance & Documentation
  • Ensure all implementations adhere to regional and international payroll compliance requirements.
  • Maintain detailed documentation for each project, including requirements, configurations, workflows, and outcomes.
  • Leverage AI tools to improve documentation, knowledge management, reporting, and information accessibility while ensuring accuracy and appropriate human oversight.
  • Facilitate a structured handover to Account Management and Customer Success teams post-implementation.

Why Papaya Global?
  • Join a rapidly growing, mission-driven company at the forefront of global payroll innovation.
  • Work with a dynamic team passionate about redefining how businesses manage global talent.
  • Enjoy a flexible work environment, competitive compensation, and a culture that values growth, collaboration, and impact.

Requirements
  • Bachelor's degree or equivalent professional experience.
  • 3-5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments.
  • 3-5+ years of experience with payroll implementation or processing in the Americas.
  • Solid understanding of service models such as PEO, EOR, ASO, AOR, and contingent workforce solutions.
  • Proven ability to manage multiple client projects simultaneously from discovery to go-live.
  • Strong analytical and problem-solving skills, with a proactive approach to issue resolution.
  • Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment.
  • Customer-centric mindset with outstanding relationship-building capabilities.
  • Experience in Change Management and continuous improvement practices.
  • Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve implementation processes, customer onboarding, project management, reporting, or operational efficiency.
  • Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day work processes and improve team productivity.
  • Ability to identify opportunities for AI adoption and implement practical solutions that improve implementation scalability, customer experience, and operational efficiency.

Technical & Project Management Expertise
  • Proficiency with payroll software platforms and HRIS/ERP systems.
  • Strong understanding of data migration, system integration, and platform configuration.
  • Ability to troubleshoot technical issues and collaborate with cross-functional teams for resolution.
  • Experience managing multiple, concurrent implementation projects with excellent project planning skills.
  • Familiarity with project management tools such as JIRA, Asana, Monday.com, or Microsoft Project.

Communication & Interpersonal Skills
  • Exceptional verbal and written communication skills.
  • Comfortable engaging with stakeholders at all levels, from payroll administrators to senior leadership.
  • Strong client-facing presence and the ability to manage expectations with empathy and confidence.

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