The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across ...
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across ...
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across ...
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across ...
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across ...
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across ...
Experience Manager
El Paso, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
El Paso, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Dallas, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Dallas, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Willis, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Willis, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across ...
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across ...
Experience Manager
Conroe, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Conroe, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Kemah, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
New
Experience Manager
Kemah, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
New
Experience Manager
El Paso, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
El Paso, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Conroe, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Conroe, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Store Experience Leader: Elevate Customer Service
Hurst, TX · On-site
$16.25 - $22.25/hr
PetSmart Store Support Group, Inc. seeks an Assistant Store Manager for Customer Experience in Hurst, Texas. This role involves leading store staff to ensure exceptional pet parent service and ...
Store Experience Leader: Elevate Customer Service
Hurst, TX · On-site
$16.25 - $22.25/hr
PetSmart Store Support Group, Inc. seeks an Assistant Store Manager for Customer Experience in Hurst, Texas. This role involves leading store staff to ensure exceptional pet parent service and ...
Experience Manager
El Paso, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
El Paso, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Houston, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Houston, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Houston, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Houston, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Burleson, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Burleson, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Houston, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Experience Manager
Houston, TX · On-site
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate ... Leadership management: experience with attracting, developing, and motivating top talent, swiftly ...
Store Experience Manager information
What is a store experience manager?
A Store Experience Manager is responsible for overseeing the overall customer experience within a retail store. This role involves managing the store layout, ambiance, customer service standards, and staff training to ensure shoppers have a positive and memorable visit. Store Experience Managers also analyze customer feedback, coordinate in-store events, and implement strategies to increase customer satisfaction and loyalty. Their goal is to create an inviting atmosphere that encourages repeat business and enhances the brand's reputation.
What are the key skills and qualifications needed to thrive as a store experience manager?
To thrive as a Store Experience Manager, you need expertise in retail operations, customer service excellence, and team leadership, often supported by a degree in business or retail management. Familiarity with POS systems, inventory management software, and customer feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a knack for motivating staff distinguish top performers in this role. These skills are crucial for creating engaging in-store experiences that drive customer loyalty and business success.
How does a store experience manager typically collaborate with other departments to enhance the customer journey?
A Store Experience Manager works closely with teams such as visual merchandising, inventory, marketing, and sales associates to ensure a cohesive and engaging customer experience. They coordinate with the visual team to implement in-store displays and work with marketing to support promotions and events that drive foot traffic. Regular communication with sales staff helps them gather feedback on customer preferences and identify areas for improvement. This cross-departmental collaboration is essential for creating a welcoming atmosphere and meeting customer expectations.
What is the difference between Store Experience Manager vs Retail Operations Coordinator?
| Aspect | Store Experience Manager | Retail Operations Coordinator |
|---|---|---|
| Primary Focus | Enhancing customer experience and store ambiance | Managing daily retail operations and logistics |
| Required Skills | Customer service, visual merchandising, team leadership | Operational management, inventory control, staff scheduling |
| Work Environment | Frontline store environment, customer interaction | Back-end store management, coordination tasks |
| Common Employers | Retail chains, brand stores | Retail chains, logistics companies |
The Store Experience Manager primarily focuses on creating a positive shopping environment and customer satisfaction, while the Retail Operations Coordinator handles the operational aspects of store management. Both roles are essential in retail but differ in their core responsibilities and daily tasks.
What cities in Texas are hiring for Store Experience Manager jobs?
Cities in Texas with the most Store Experience Manager job openings:
Program Manager - Store Experience & Activation
Irving, TX • On-site
Signet Jewelers Ltd. •
Retail • 10K+ employees10,000+ employees
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 14 days ago
Signet Jewelers rating
6.9
Based on 302 frontline employees who took The Breakroom Quiz
16th of 30 rated jewelry retailers
Job description
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across stores and field leadership teams. Working closely with the Manager/Senior Manager of Store Experience & Activation, this role ensures that new initiatives evolve beyond launch activities into enduring programs that continuously deliver value for both team members and customers.
Serving as the bridge between activation and long-term program ownership, the Program Manager drives the sustainment, evolution, and optimization of key operational, team member, and customer experience programs. This role continually evaluates program effectiveness, identifies opportunities for improvement, and adapts solutions to meet changing business needs, field realities, and customer expectations.
The ideal candidate combines strong program management capabilities, retail operational knowledge, and a passion for creating practical solutions that improve team member effectiveness, customer experience, and operational excellence.
1. Program Sustainment & Evolution
2. Program Development & Continuous Improvement
3. Team Member Experience & Customer Experience Programs
4. Field Enablement & Execution Support
5. Feedback Integration & Program Insights
6. Cross-Functional Collaboration
Qualifications:
Benefits and Perks:
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
The Program Manager - Store Experience & Activation is responsible for transforming strategic initiatives into sustainable, scalable programs that drive long-term adoption and business impact across stores and field leadership teams. Working closely with the Manager/Senior Manager of Store Experience & Activation, this role ensures that new initiatives evolve beyond launch activities into enduring programs that continuously deliver value for both team members and customers.
Serving as the bridge between activation and long-term program ownership, the Program Manager drives the sustainment, evolution, and optimization of key operational, team member, and customer experience programs. This role continually evaluates program effectiveness, identifies opportunities for improvement, and adapts solutions to meet changing business needs, field realities, and customer expectations.
The ideal candidate combines strong program management capabilities, retail operational knowledge, and a passion for creating practical solutions that improve team member effectiveness, customer experience, and operational excellence.
1. Program Sustainment & Evolution
- Partner with the Manager/Senior Manager to transition newly launched initiatives into scalable, sustainable programs that deliver long-term business value.
- Evaluate launch materials, tools, training, communications, and operational processes and evolve them into evergreen resources that support ongoing field execution.
- Own the long-term health, relevance, and effectiveness of assigned programs, ensuring they continue to meet business objectives and field needs.
- Establish program governance, success metrics, and continuous improvement processes to support sustained adoption and performance.
- Identify opportunities to enhance, expand, or simplify programs based on business changes, customer expectations, operational realities, and field feedback.
- Develop repeatable frameworks that enable successful initiatives to scale efficiently across the organization.
- Proactively monitor program performance and recommend strategic enhancements that improve execution, usability, and overall impact.
- Serve as the primary steward of assigned programs, balancing consistency and standardization with evolving business requirements.
2. Program Development & Continuous Improvement
- Manage the lifecycle of assigned programs, including planning, implementation, sustainment, measurement, and optimization.
- Regularly assess program effectiveness through business metrics, field feedback, and operational observations.
- Identify opportunities to simplify processes, improve usability, and reduce operational burden for frontline teams.
- Recommend and implement enhancements that increase adoption, execution consistency, and business impact.
3. Team Member Experience & Customer Experience Programs
- Support the development and maintenance of programs designed to improve the day-to-day experience of store team members and leaders.
- Manage programs that enhance the customer experience delivered within stores, ensuring alignment with brand standards and operational capabilities.
- Balance customer-facing objectives with operational realities to create solutions that are both impactful and executable.
4. Field Enablement & Execution Support
- Create and maintain operational playbooks, execution guides, communication materials, and support resources for field teams.
- Partner with Learning & Development, Central Operations, Corporate Communications, and other business partners to ensure program resources remain current and effective and align to L&D Training, curriculum, etc.
- Support the development of differentiated materials and resources for various leadership levels, including Store Managers, District Managers, and Regional leaders.
- Monitor adoption and execution trends and proactively address barriers to success.
- In-Field presentation and facilitation of programs
5. Feedback Integration & Program Insights
- Collect and analyze feedback from store teams, field leaders, and cross-functional partners to identify program improvement opportunities.
- Support test-and-learn activities and pilot programs to validate enhancements before broader implementation.
- Develop reporting and insights that measure program performance and inform future improvements.
- Serve as an advocate for the voice of the team member and customer when evaluating program effectiveness.
6. Cross-Functional Collaboration
- Partner closely with Operations, Learning & Develpment, Customer Experience, Brand Marketing, Merchandising, Communications, and other stakeholders to support program execution and sustainability.
- Coordinate activities across multiple teams to ensure alignment, consistency, and successful delivery of program objectives.
- Build strong relationships with field leaders to understand operational needs and identify opportunities for program enhancement.
Qualifications:
- Bachelor's degree in Business, Retail Management, Communications, Organizational Development, Marketing, or a related field.
- 5+ years of professional experience in program management, operations, retail strategy, field support, communications, customer experience, or related functions.
- Experience working in a corporate retail environment supporting store operations.
- Demonstrated ability to manage multiple programs and initiatives simultaneously in a fast-paced environment.
- Strong project and program management skills, including planning, execution, stakeholder management, and process improvement.
- Experience translating strategic concepts into practical, executable solutions for frontline teams.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving capabilities with the ability to leverage data and feedback to drive decisions.
- Proficiency with Microsoft Office Suite and program management tools.
- Location - Dallas, TX (preferred) or Akron, OH
Benefits and Perks:
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment
- Generous 401(k) matching after just one year to help secure your financial future
- Ample paid time off, plus seven holidays to recharge and unwind
- Exclusive discounts on premium merchandise just for you
- Dynamic Learning & Development programs to support your growth
- And more!
What Signet Jewelers employees say
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About Signet Jewelers
Sourced by ZipRecruiter
At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Akron, OH, US
Year founded
1949