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Storage Technical Support Engineer Jobs in Waterloo, IA

H. T. PROF Group

Customer Support Engineer

Waterloo, IA · On-site

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Customer Support Engineer The Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. The ideal candidate combines ...

Ethos

Customer Support Engineer

Cedar Falls, IA · On-site

Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries. Support warranty activities by assisting with technical evaluations, gathering field ...

Tri-City Group

Project Engineer

Waterloo, IA · On-site

The Project Engineer is responsible for on-site administrative and technical support on ... delivery and storage * Administratively support the tracking and logging of all information ...

Tri-City Group

Project Engineer

Waterloo, IA · On-site

The Project Engineer is responsible for on-site administrative and technical support on ... delivery and storage * Administratively support the tracking and logging of all information ...

Tri-City Group

Project Engineer

Waterloo, IA · On-site

The Project Engineer is responsible for on-site administrative and technical support on ... delivery and storage * Administratively support the tracking and logging of all information ...

Three Point Solutions

Engineer Product II

Waterloo, IA · On-site

$40 - $44/hr

Support engineering projects, process improvements, testing, and technical documentation. * Provide technical guidance and work independently within established guidelines. Key Responsibilities

DHI Group, Inc.

Software Engineer - Dice

Denver, IA · On-site

As a Software Engineer, you'll be expected to provide technical support within the team by adhering to architectural decisions, working collaboratively teammates, and helping maintain a high standard ...

Collabera

Embedded Software Controls Engineer

Waterloo, IA · On-site

$129K - $170K/yr

Description: As an Embedded Software Controls Engineer, you will design, develop, test, and ... technical support during system field-testing activities on an as needed basis. - Provide necessary ...

DOERFER CORPORATION

Senior Controls Engineer

Waverly, IA · On-site

$89K - $118K/yr

The Senior Controls Engineer applies accepted electrical design standard operating procedures to ... technical support to electrical designers. * Monitors project for scope changes and report them to ...

Doerfer Corporation

Senior Controls Engineer

Waverly, IA · On-site

$89K - $118K/yr

The Senior Controls Engineer applies accepted electrical design standard operating procedures to ... technical support to electrical designers. * Monitors project for scope changes and report them to ...

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All JobsStorage Technical Support Engineer JobsStorage Technical Support Engineer Jobs in Waterloo, IA

Storage Technical Support Engineer information

See Waterloo, IA salary details

$37K

$77.9K

$117.8K

How much do storage technical support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for storage technical support engineer in Waterloo, IA is $77,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,100.00 per year, depending on experience, location, and employer.

Customer Support Engineer

Waterloo, IA • On-site

H. T. PROF Group
See more jobs at H. T. PROF Groupexternal

Other

Posted 11 days ago

Key responsibilities

  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.

  • Support warranty activities by assisting with technical evaluations, gathering field information, and coordinating with internal teams.

  • Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.

Job description

Job Summary of the Customer Support Engineer:

T he Customer Support Engineer plays a key role in delivering technical expertise and customer-focused support throughout the lifecycle. This position bridges the gap between customers, dealers, and internal departments—providing accurate quotes, resolving service and warranty issues, and designing parts and solutions for service orders. The ideal candidate combines mechanical design knowledge with strong communication, organization, and problem-solving skills to ensure a seamless customer experience from quote to after-sale support.

Job Duties & Responsibilities of the Customer Support Engineer:
  • Serve as a technical resource for customers and dealers, providing timely responses and solutions to inquiries.
  • Support warranty activities by assisting with technical evaluations, gathering field information, coordinating with internal teams, and ensuring timely communication and follow-up with customers.
  • Troubleshoot mechanical and hydraulic issues using engineering principles and field feedback.
  • Prepare and maintain accurate documentation of customer interactions, service issues, and resolutions in the CRM system.
  • Prepare accurate product and service quotes, including pricing, options, and technical configurations.
  • Support the sales team with technical insight to ensure product specifications meet customer requirements.
  • Collaborate with design and production teams to confirm feasibility, costs, and lead times.
  • Enter product and service orders into the ERP system with accuracy and attention to detail, ensuring data integrity and timely processing.
  • Design and model custom or replacement parts for service sales orders using CAD software.
  • Develop and release service drawings, component details, and modification packages for production or field use.
  • Partner with design engineering to communicate recurring service trends, field issues, and improvement opportunities.
  • Participate in root cause analysis and corrective action initiatives to improve product performance and reliability.
  • Support process improvement initiatives within warranty, quoting, and service workflows.
  • Provide input for technical bulletins, product documentation, and customer training materials. Participate in cross-functional meetings to ensure alignment between engineering, sales, and production.
  • Assist with customer events, trade shows, or field demonstrations as needed.
Education & Experience Requirements of Customer Support Engineer:
  • Bachelor’s Degree in Mechanical Engineering or a related technical field (required).
  • 3+ years of experience in a customer-facing engineering, field service, or technical support role—preferably in heavy equipment, industrial manufacturing industries or trailer manufacturing.
  • Strong understanding of mechanical systems, hydraulics, and materials.
  • Experience with CAD/design software and basic drafting/modification work.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office Suite and ERP/order management tools.
  • Strong analytical skills with the ability to interpret technical data and provide actionable solutions.
  • Highly organized and self-motivated, with a continuous improvement mindset and customer-first attitude.
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