Stone Co Jobs in Rio Rancho, NM (NOW HIRING)

Office & Intake Coordinator

Engage and Ignite Counseling • Albuquerque, NM • Part-time, 30–32 hours per week • In-person

About Engage and Ignite Counseling

Engage and Ignite Counseling is an established mental health practice in Albuquerque, serving roughly 400 to 500 client appointments each month. We are a multi-clinician team committed to bringing thoughtful, high-quality care to every client who walks through our door (or logs into a session). Our culture is team-oriented, intentional, and a group of life long learners. We celebrate one another, audit our work together each quarter, hold space for one another, and believe that the way we care for ourselves and each other ripples outward to every client we serve.

We are looking for a teammate who will help us hold our operational backbone with the same care we bring to our clinical work.

About the role

This is an Office & Intake Coordinator role. It is not entry-level. The person in this seat holds the operational backbone of the practice: the scheduling, the client onboarding, the financial flow, and the office systems that let our clinical team do their work without friction. When this role is strong, the whole practice moves with less effort.

You will be the warm, competent first point of contact for clients reaching out about their first appointment, the steady hand that keeps provider schedules full and clean, and the person who makes sure clients can confidently begin their work with us.

What you will own

• Client-facing and scheduling. Answer phones, return voicemails, respond to email, and let clients into the office. Identify provider openings and fill schedules from the waitlist. Maintain and report on waitlist activity. Send out referrals. Collect co-pays.

• New client onboarding. Send paperwork to new clients and follow up on completion. Run eligibility checks, including verifying uploaded insurance at least two days before the first session and gathering missing cards within two sessions. Capture insurance information from clients. Confirm benefits with our billing partner. Verify that each appointment is coded correctly.

• Routine financial work. Check and collect missing co-pays. Create and distribute superbills. Track Medicaid statuses. Upload receipts and support monthly reconciliation against our practice management system.

• Office coordination. Daily office reset (cleaning, vacuuming, restocking) and supply orders. Maintain employee documents. Coordinate small office traditions (birthday and anniversary cards, Friday lunch orders).

• Compliance tracking. Track provider license renewal reminders and continuing education compliance, escalating to leadership when needed.

What we need from you

Required

• Electronic Health Record (EHR) experience. Working knowledge of SimplePractice is strongly preferred.
• A working understanding of medical insurance and billing basics. You should know how a claim moves through the system, what an eligibility check is, and how to think about insurance from the practice's side of the table.
• Career-track administrative experience. This role is rooted in office leadership, and we are looking for someone for whom operations is the work.
• Organized. You can manage several workstreams, switch between them, and not drop threads.
• Comfort with digital tools and a willingness to learn new systems.
• High integrity and accountability. Honest about mistakes, transparent about what you know and do not know, follow through on what you commit to.
• Ability to pass a background check.

What we would love (not required)

• Comfort with autonomy
• Curiosity about the clinical work, even though this role is not clinical
• Humor and warmth that fit the culture of the team
• Willingness to attend the occasional community event
• Bilingual in English and Spanish

A note on fit

This is a career office manager position. Our experience has been that the role is best served by someone for whom operations and office leadership is the destination, rather than a stepping stone toward another career. If you are pursuing a graduate degree in counseling or social work, we honor that path and may be able to connect with you in other ways as your career develops. For this specific seat, we are looking for a long-term partner in operations.

Compensation and schedule

• Part-time, 30 to 32 hours per week
• In-person at our Albuquerque office
• Tuesday through Friday, day shift
• Pay range: $18-$20