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Stocker Customer Service Jobs in Ware, MA (NOW HIRING)

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Stocker Customer Service information

See Ware, MA salary details

$8

$15

$22

How much do stocker customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for stocker customer service in Ware, MA is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.31 per hour, depending on experience, location, and employer.

What is a stocker customer service?

Stocker Customer Service jobs involve two main responsibilities: restocking shelves and providing assistance to customers. Employees in these roles ensure that store shelves are organized, products are properly displayed, and inventory is replenished as needed. They also help customers locate items, answer questions about products, and provide friendly service to enhance the shopping experience. These jobs are common in grocery stores, big-box retailers, and warehouse clubs, requiring attention to detail, good communication skills, and the ability to work on your feet for extended periods.

How does a stocker customer service associate typically collaborate with other team members during a shift?

As a Stocker Customer Service associate, you’ll work closely with other stockers, department leads, and front-end staff to ensure shelves are organized and fully stocked while maintaining a clean and welcoming store environment. Collaboration is essential, especially when coordinating product restocking, assisting with inventory counts, and responding to customer inquiries on the sales floor. You may also interact regularly with managers to report low-stock items or receive direction on merchandising priorities, making teamwork and clear communication key parts of the role.

What are the key skills and qualifications needed to thrive as a stocker customer service, and why are they important?

To thrive as a Stocker Customer Service associate, you need strong organizational skills, attention to detail, and basic literacy and numeracy, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, handheld scanners, and POS systems is typically required. Excellent communication, teamwork, and a customer-focused attitude are standout soft skills in this role. These abilities ensure shelves are well-stocked, customers receive prompt assistance, and store operations run smoothly.

What is the difference between Stocker Customer Service vs Stock Associate?

AspectStocker Customer ServiceStock Associate
Primary RoleAssisting customers while stocking shelvesRestocking shelves and organizing inventory
Customer InteractionHigh, includes customer service dutiesLow to moderate, mainly stocking tasks
Work EnvironmentRetail stores, customer-facingRetail stores, stockroom and sales floor
Required SkillsCustomer service, stocking, communicationStocking, organization, basic customer interaction

While both roles involve stocking shelves, Stocker Customer Service emphasizes assisting customers and providing service, whereas Stock Associate focuses primarily on inventory management and stocking tasks. The choice depends on whether you prefer direct customer interaction or primarily working behind the scenes in stock management.

What cities near Ware, MA are hiring for Stocker Customer Service jobs?

Cities near Ware, MA with the most Stocker Customer Service job openings:

Stocker Customer Service jobs near you
Infographic showing various Stocker Customer Service job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,098 per year, or $15.9 per hour.

LEAD SALES ASSOCIATE-FT in ENFIELD, CT S25001

Enfield, CT • On-site

Dollar General
Retail • 10K+ employees
Learn more about Dollar Generalexternal

$17.25 - $19.75/hr

Full-time

Re-posted 23 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,682 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
Function as a Cashier and/or Stocker and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. Assist in setting and maintaining plan-o-grams and programs. Provide exemplary customer service. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses.
DUTIES and ESSENTIAL JOB FUNCTIONS:
  • Unload trucks according to the prescribed process for the store.
  • Follow company work processes to receive, open and unpack cartons and totes.
  • Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
  • Restock returned and recovered merchandise.
  • Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager.
  • Assist in plan-o-gram implementation and maintenance.
  • Assist customers by locating merchandise.
  • Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
  • Greet customers as they enter the store.
  • Maintain register countertops and bags; implement register countertop plan-o-grams.
  • Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
  • Collect payment from customer and make change.
  • Clean front end of store and help set up sidewalk displays.
  • Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
  • Provide superior customer service leadership.
  • Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
  • Open and/or close the store under specific direction of the Area Manager.

In the Absence of the Store Manager or Assistant Store Manager:
  • Authorize and sign for refunds and overrides; count register; make bank deposits.
  • Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
  • Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.
  • Monitor cameras for unusual activities (customers and employees), if applicable.
  • Supply cashiers with change when needed.
  • Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

Qualifications
KNOWLEDGE and SKILLS:
  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
  • Knowledge of cash handling procedures including cashier accountability and deposit control.
  • Ability to perform IBM cash register functions.
  • Knowledge of cash, facility and safety control policies and practices.
  • Effective interpersonal and oral & written communication skills.
  • Understanding of safety policies and practices.
  • Ability to read and follow plan-o-gram and merchandise presentation guidance.

WORK EXPERIENCE and/or EDUCATION:
  • High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.

WORKING CONDITIONS
  • Frequent walking and standing
  • Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
  • Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
  • Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
  • Occasional climbing (using step ladder) up to heights of six feet
  • Fast-paced environment; moderate noise level
  • Occasional exposure to outside weather conditions
  • Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores.

Relocation assistance is not available for this position.
Dollar General Corporation is an equal opportunity employer.

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About Dollar General

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What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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