At STERIS and within its customers, the primary responsibility of the Perioperative Support Liaison is to provide integrated clinical and technical on-site Customer support, consultation, and management of medical devices (surgical instruments/devices, video equipment, and other STERIS capital equipment). This position serves as the onsite point of Customer contact for STERIS Healthcare products, projects, and serves as the "Face of STERIS." primarily in the SPD area or OR area based on business needs. The PRL will be a clinical and technical advocate for STERIS healthcare within their accounts, and partner across the global service, including GI, IPT, surgical and sales teams, to drive Customer satisfaction and use of STERIS products and services. This is accomplished through effective Customer data analysis, problem-solving techniques, Customer education and delivery of value-added activities.
The Perioperative Support Liaison will perform a defined set of tasks ranging from first responder, daily operator, maintenance, device PMIs, SPD support and/or OR case support dependent on Customer needs and incumbent qualification. This resource will also be responsible for assisting in projects, process improvement initiatives, and KPI management in compliance with contractual obligations. Additionally, this position will manage contracted service portfolio assets and provide robust Customer reporting regarding their contracted scope of work.
Finally, the PRL will promote customer service and satisfaction through training, education, and communication with staff and physicians. High performers in this role will provide direct support to GI, OR and Sterile Processing areas in resolving or diagnosing and escalating for resolution.