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POSITION SUMMARY:

The Assistant Residential Manager is responsible for ensuring the overall operations of a Residential Program are being delivered according to state and federal regulations, agency policy and procedure, and according to the agency’s mission. The role of the Assistant Residential Manager is to oversee and manage the operations of a Residential Program to support individuals with an intellectual disability/mental health reach their goals, and valued outcomes, develop skills, and provide support as required with residential services by operating a Residential  Support Program. The position is responsible for maintaining a safe, supportive, and therapeutic home environment that fosters growth and rehabilitation and facilitates the development of independent and self-help skills of the individuals. The Assistant Residential Manager is responsible for training, planning, supervising, and coordinating the services and interaction of the staff, support staff, and managerial staff as well as ensuring compliance with state and federal regulations.

This position is responsible for maintenance and revision of developed systems within the Developmental Disabilities (DD) program including quality assurance systems, training systems, and billing systems.  Responsible for keeping these systems organized, and efficient and for ensuring that staff is using these systems appropriately. The Assistant Residential Manager also imparts and supervises staff within the Residential  Habilitation program. 

The Assistant Residential Manager works as a support to the Residential Manager in operating the program in compliance with agency policy and state regulations, along with the supervision of the assigned workforce and their performance.

ESSENTIAL RESPONSIBILITIES:

• Supervise and manage the day-to-day operations of a Residential  Program, routinely in the evening however for all shifts as directed. Ensure that staff are assigned to tasks, individual levels of supervision, and activities according to the operational procedures.
• Effectively communicate and support the organization’s mission, vision, and values.
• Responsible for monitoring and ensuring that daily documentation for individuals’ programming is complete and accurate.
• Ensuring goals are met in areas including client and family satisfaction, safety, quality, and team member performance.
• Prepares and submits all required reports, incident reports, corrective action, statistics, and quality assurance functions to verify program services are by the agency and departmental Quality Assurance, Corporate Compliance, and HIPAA policies and procedures. Complete reports and ensure proper documentation of any incident at the facility.
• Conduct compliance reviews of the program to ensure state and agency record and program compliance, monitor and review all general events and incidents, and develop systems to ensure the health and safety of individuals. Identifying risks and developing corrective plans to avoid potential incidents. Review all records and documentation prepared by the QIDP regularly to ensure compliance.
• Primary contact for Support Coordinators regarding programming questions, admission information, and for families and individuals along with making a recommendation of the appropriate program, communication dispositions of potential of intakes. Manage and arrange admissions and/or discharges and will work closely with intake, program staff, family members, and agency representatives in effectively coordinating these processes.
• Ensure payroll is completed for direct reports and oversee and monitor management to ensure all respective workforce payroll is completed.
• Communicate regularly with Support Coordinators, family members, and community partners as necessary and direct and oversee the development and implementation of Person-Centered Plans, and timely completion of Person-Centered Reviews.
• Ensure and track staff Program staff-specific training for staff compliance and that staff are adequately trained to implement individual full care plans. Supervise the maintenance of assigned staff records regarding PPDs and training certification. Train new hires and provide an orientation, to ensure that the staff is clear about their responsibilities.
• Responsible for the physical plant of the facility, which includes daily morning walk-throughs of the facility, including but not limited to fire extinguisher/fire safety/smoke alarm checks, seasonal equipment checks (air conditioners, boilers, screens, etc.), broken furniture, hazards, cleanliness; and noting any needed materials or items.  Follow Maintenance Request Procedures and follow up to secure maintenance and repair services, as needed, as well as ensure that furnishings are appropriate, sufficient, and in good condition.
• Ensure that program vehicles are maintained and monitor staff to ensure they are following driving procedures including completing the travel log.
• Conduct Morning, Evening, Meal, and Medication Observation to ensure adequate supervision and that all safeguards and plans are followed follow the Program's Structured Procedures and ensure the Residential  Habilitation program is adequately staffed, based on regulatory ratios; as well as implements residential schedules and procedures to ensure safety and organization.
• Observe programming and mealtimes to ensure that individual safeguards are followed, and the individuals are safe at all times according to their protective oversight plans and other plans.
• Review all food requisitions and maintain inventory.  Ensure all food noted on the menu is available for the individual by diet restrictions or prescribed diet according to their documented safeguards.

AMERICANS WITH DISABILITIES SPECIFICATIONS

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee will be required to sit, perform repetitive physical and mental activities, have face-to-face and telephone contact with individuals or teams, have telephone conversations, write letters and memos, use electronic mail, meet strict deadlines, work with others in a group or team, and work with external customers or the public. Job tasks are performed in close physical proximity to other people. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required:

• MUST HAVE DRIVING LICENSE WITH AT LEAST 3 YEARS OF DRIVING EXPERIENCE.

• Associate degree in the Human Service-related field (or equivalent credits), with six years’ work experience in the OPWDD and serving the intellectually developmentally disabled population and at least three years in a supervisory role, or; 

• High School Diploma/GED with ten years of work experience in the OPWDD and serving the intellectually developmentally disabled population and at least five years in a supervisory role, and; 

• Must be experienced in handling confidential information most strictly, can multi-task analyze problems, and determine corrective measures. Self-starter takes initiative, and goal-oriented professional with the ability to work independently in an organized manner and be an effective part of a team, in a fast-paced environment with the ability to effectively collaborate with others. Evidence of ability to prioritize, manage, and complete tasks and projects with tight deadlines and;

• Successful completion of delegated and assigned training determined by agency and supervisor which may include SCIP, AMAP, and CPR/First Aid certifications and familiarity with OPWDD regulations. Obtain a valid, unrestricted NYS Driver’s License by Agency Standards.

Preferred:

• Obtain previously noted requirements and;

• Bachelor’s Degree in the Human Service-related field, with five years of work experience in the OPWDD and serving the intellectually developmentally disabled population and at least 2 years in a supervisory role.