Stadium Operations Manager Jobs in Massachusetts

The Role
Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
Company Overview:
Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Responsibilities
Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
Provide event day setup and support of multiple point-of-sale systems
Provide excellent desktop support services to internal staff
Work with vendors and service providers to resolve issues and implement changes
Must be able to communicate productively and professionally across all managerial levels
Must have the ability to work during most events being held at the facility (including late nights and weekends)
Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary
Initiates and implements improvements to areas of responsibility
Serves as building wide point of contact on IT related matters
Conduct stadium walk-through to ensure all systems are operational prior to and during all events
Replacement of defective hardware before, during and after events
Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
Work with external vendors on support of proprietary systems
Tracking RMA's of all equipment inbound and outbound for repairs
Maintains a thorough knowledge of the organization and adheres to all standards and practices
Perform other duties as assigned by IT Manager and Controller
Qualifications
Bachelor's degree in Computer Information Systems or related field (Experience can be substituted for education)
1-3+ years of relevant work experience
Basic PC hardware knowledge
Good understanding on networking including TCP/IP, VLAN's
Administration experience with Windows 2003, 2008, 2008R2 operating systems
Experience with wireless LAN concepts
Experience with Windows XP/Windows 7 and Microsoft Office Suite
Experience with virtual environments both servers and desktops
Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
Must be able to adapt to environment changes immediately
Highly effective oral presentation and written communication skills
Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed
Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)
Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
Knowledge and usage of wireless terminologies and security technologies
Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
Experience with Quest, Counterpoint or SQL systems
Exposure to event support or retail sales experience preferred but not required
Relevant industry certifications
Able to move fast and act on assigned duties
Ability to walk, stand, or sit for extended periods of time
Ability to reach, bend, stoop, wipe, push and pull
Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds

Pay rate: $18 - $26 per hour

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rightsnotice from the Department of Labor.