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Sprint Retention Jobs (NOW HIRING)

Cricket Wireless

Sales Advocate FT (28229)

Miami, FL

$15 - $16/mo

Deliver outstanding service striving to retain and gain customers * Participate in outside sales ... One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint ...

Cricket Wireless

Sales Advocate FT (30903)

Lubbock, TX

$12 - $13/mo

Deliver outstanding service striving to retain and gain customers * Participate in outside sales ... One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint ...

New

Cricket Wireless

Sales Advocate FT (30316)

Eden, NC · On-site

$12 - $14/hr

Deliver outstanding service striving to retain and gain customers * Participate in outside sales ... One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint ...

Cricket Wireless

Sales Advocate FT (30074)

El Paso, TX · On-site

$10.50 - $12.50/mo

Deliver outstanding service striving to retain and gain customers * Participate in outside sales ... One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint ...

Cricket Wireless

Sales Advocate FT (30443)

Hobbs, NM · On-site

$12.50 - $14.50/mo

Deliver outstanding service striving to retain and gain customers * Participate in outside sales ... One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint ...

Cricket Wireless

Sales Advocate PT (28987)

Pittsburgh, PA

$14.50 - $18.50/hr

Deliver outstanding service striving to retain and gain customers * Participate in outside sales ... One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint ...

Zurich Insurance Company Ltd.

NM · On-site

Participate in Sprint Reviews and support feature demonstrations to business stakeholders ... We attract and retain the best qualified individuals available, without regard to race/ethnicity ...

Cricket Wireless

Sales Advocate FT (30263)

Denver, CO

$19.29 - $19.50/hr

Deliver outstanding service striving to retain and gain customers * Participate in outside sales ... One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint ...

Cricket Wireless

Sales Advocate FT (29275)

Abilene, TX · On-site

$11 - $13/mo

Deliver outstanding service striving to retain and gain customers * Participate in outside sales ... One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint ...

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All JobsSprint Retention Jobs

Sprint Retention information

See salary details

$30K

$60.4K

$76K

How much do sprint retention jobs pay per year?

As of Jun 25, 2026, the average yearly pay for sprint retention in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a Sprint Retention specialist?

A Sprint Retention specialist is a customer service professional who works for Sprint (now part of T-Mobile) and focuses on retaining existing customers who are considering canceling their wireless service. Their primary responsibilities include addressing customer concerns, resolving issues, offering incentives or promotions, and ensuring customer satisfaction in order to prevent service cancellations. Sprint Retention specialists use strong communication and problem-solving skills to negotiate and retain customers, contributing to the company’s overall customer retention goals.

What are the key skills and qualifications needed to thrive as a Sprint Retention Specialist, and why are they important?

To thrive as a Sprint Retention Specialist, you generally need strong customer service skills, problem-solving abilities, and experience in sales or telecommunications, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and account management tools is important. Exceptional communication, active listening, and negotiation skills help you build rapport and resolve customer concerns effectively. These competencies are crucial for retaining customers, reducing churn, and driving business growth in a competitive market.

What are the main challenges faced by Sprint Retention specialists, and how can they be addressed?

Sprint Retention specialists often encounter challenges such as handling dissatisfied customers, managing high call volumes, and meeting retention targets. Success in this role requires strong communication and conflict resolution skills, as well as the ability to remain calm under pressure. Collaborating closely with sales and technical support teams can help address customer concerns more effectively. Ongoing training on Sprint's latest offerings and retention strategies also supports success in this fast-paced environment.
What states have the most Sprint Retention jobs? States with the most job openings for Sprint Retention jobs include:
Infographic showing various Sprint Retention job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, 17% Temporary, and 33% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,428 per year, or $29.1 per hour.
Bilingual Cricket Wireless Sales Advocate PT (30852)

Bilingual Cricket Wireless Sales Advocate PT (30852)

Cricket Wireless

Springfield, OR • On-site

$17 - $20/mo

Part-time

Posted 6 days ago

Cricket Wireless rating

4.2

Company rating: 4.2 out of 10

Based on 124 frontline employees who took The Breakroom Quiz

76th of 79 rated telecommunications companies

Job description

Talk4less Wireless is an authorized Cricket Wireless Dealer that helps bring the ATT brand to life. Part of our success comes from the devotion and involvement of our CEO, and the culture he brings into the organization. The foundation of this company was built on hard work and dedication based on 3 key factors, marketing of the business, sales process, and customer service engagement. Talk4less is looking for ambitious, goal-oriented, passionate, tenacious, assertive, confident, motivated, competitive, honest, sales representatives who place an emphasis on customer service and retention above all else. We evaluate the strengths and weaknesses for each individual team member and place them in a position to succeed. Additional talents and skills are always welcome, and extra incentives may be earned if we find a way to apply it to the business but most importantly, we are looking for individuals that are coachable and willing to do the job. Join our team and be part of something great, be part of our future success.
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Wireless consultant job duties include:

  • Customer service, greeting in a friendly & timely manner, creating a positive work environment
  • Being knowledgeable and proactive in learning new promos, price changes, and policy updates
  • Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
  • Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
  • Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
  • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Desire to be a part of the game-changing Cricket store team.
  • Competitive drive and confidence to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Effective at balancing customer experience and performance goals.
  • Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
  • Deliver outstanding service striving to retain and gain customers
  • Participate in outside sales events or promotions
  • Work flexible hours, weekends and holidays at various locations

Wireless consultant minimum requirements include:

  • High school diploma/GED, or equivalent experience
  • One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
  • Management experience is not required, but preferred for moving further into store management/ownership
  • Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling

Wireless consultant minimum requirements include:

  • High school diploma/GED, or equivalent experience
  • One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required
  • Management experience is not required, but preferred for moving further into store management/ownership
  • Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling
  • Bilingual in spanish and english

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