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Springhill Suites Marriott Jobs in Washington (NOW HIRING)

Marriott

Operations Manager

Herndon, VA

SpringHill Suites by Marriott offer guests an upscale yet relaxed atmosphere. Every room is a spacious suite, providing families more room to relax and business travelers the ability to separate work ...

Marriott International

Operations Manager

Herndon, VA · On-site

$28.35 - $32.69/hr

About the Team SpringHill Suites by Marriott offer guests an upscale yet relaxed atmosphere. Every room is a spacious suite, providing families more room to relax and business travelers the ability ...

Marriott

Director of Catering Sales

Chantilly, VA · On-site

... e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day ...

Marriott

Senior Sales Executive

Washington, DC · On-site

... SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

All JobsSpringhill Suites Marriott JobsSpringhill Suites Marriott Jobs in Washington

Springhill Suites Marriott information

See Washington salary details

$13

$25

$41

How much do springhill suites marriott jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for springhill suites marriott in Washington is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $29.95 per hour, depending on experience, location, and employer.

What are SpringHill Suites Marriott employees responsible for?

Springhill Suites Marriott employees are responsible for providing excellent guest service, maintaining cleanliness and comfort in guest rooms and public areas, and ensuring a positive hotel experience. Job duties vary by position, such as front desk agents handling check-ins and guest inquiries, housekeeping staff cleaning rooms, and maintenance workers addressing facility issues. All team members work together to uphold Marriott's standards of hospitality and guest satisfaction.

What are the key skills and qualifications needed to thrive as a SpringHill Suites Marriott front desk associate?

To thrive as a Front Desk Associate at SpringHill Suites Marriott, you need strong customer service skills, attention to detail, and preferably a high school diploma or equivalent. Familiarity with hotel property management systems (such as Marriott's FOSSE), reservation software, and payment processing tools is important. Exceptional communication, problem-solving abilities, and a welcoming demeanor help build positive guest experiences. These skills ensure efficient check-in/check-out processes, guest satisfaction, and smooth hotel operations.

What are some common challenges faced by front desk associates at SpringHill Suites Marriott, and how can they be managed effectively?

Front desk associates at Springhill Suites Marriott often navigate challenges such as handling high guest volumes during peak check-in/check-out times and addressing guest concerns promptly. Effective communication, strong multitasking abilities, and familiarity with the hotel's systems are crucial for managing these situations. Collaborating closely with housekeeping and maintenance teams ensures guest requests are fulfilled efficiently. Continuous training and support from supervisors also help associates adapt to evolving guest needs and maintain high service standards.

What is the difference between Springhill Suites Marriott vs Front Desk Agent?

AspectSpringhill Suites MarriottFront Desk Agent
Primary RoleHospitality service, guest experience managementGuest check-in/out, customer service
Required CredentialsHigh school diploma or equivalent; hospitality experience preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentHotel front desk, hospitality settingHotel lobby, customer service area
Industry UsageHotel chain, hospitality industryHotel industry, customer service

Springhill Suites Marriott employees typically focus on guest experience and hospitality management, often requiring some hospitality experience. Front Desk Agents handle guest check-ins and customer service at the front desk. While both roles operate within hotels and require customer service skills, Springhill Suites Marriott staff may have broader responsibilities related to guest satisfaction and hotel operations, whereas Front Desk Agents primarily manage guest arrivals and departures.

What are popular job titles related to Springhill Suites Marriott jobs in Washington?

For Springhill Suites Marriott jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Springhill Suites Marriott jobs in Washington look for?

The top searched job categories for Springhill Suites Marriott jobs in Washington are:

Springhill Suites Marriott jobs near you
Infographic showing various Springhill Suites Marriott job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 6% Part Time, 2% Temporary, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,746 per year, or $25.4 per hour.

Operations Manager

Marriott

Herndon, VA

Full-time

Posted 12 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

Assists in ensuring that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

Assists in performing required annual Quality audit with GM & RD.

Ensures a viable key control program is in place.

Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Ensures orientations for new team members are thorough and completed in a timely fashion.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.SpringHill Suites by Marriott offer guests an upscale yet relaxed atmosphere. Every room is a spacious suite, providing families more room to relax and business travelers the ability to separate work from sleep. With complimentary breakfast, pools in most locations, and wine and beer in the market, SpringHill Suites attracts leisure and business travelers alike. In joining SpringHill Suites, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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