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Speech Analytic Jobs (NOW HIRING)

Ampcus Inc

Software Engineer

Little Rock, AR · On-site

... Speech analytic related application suites required, including Verint (Witness), NICE, Nexidia, or Call Miner - 4-8 years experience with functional test software development in a manufacturing ...

eBay, Inc.

Speech and Text Analytics Specialist

Austin, TX · On-site

$98K - $173K/yr

We are looking for a skilled Speech and Text Analytics Specialist to become part of our Customer Experience and Contact Center Technology group. The perfect candidate will have practical experience ...

Mastech Digital

Text and Speech Analyst

Tampa, FL · Remote

$80K - $110K/yr

· The Text and Speech Analyst is responsible for analyzing, interpreting, and evaluating language and text data to facilitate effective utilization across various contexts in support of our AI ...

GDIT

Call Center Speech Analyst - REMOTE!

WV · Remote

$50K - $66K/yr

Work 8:00am - 4:30pm EST, analyzing customer interactions using Verint's Speech Analytics technology to identify behavioral trends, operational inefficiencies, compliance risks, emerging issues, and ...

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How much do speech analytic jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for speech analytic in the United States is $44.25, according to ZipRecruiter salary data. Most workers in this role earn between $37.74 and $50.96 per hour, depending on experience, location, and employer.
Quality/Speech Analytics Supervisor

Quality/Speech Analytics Supervisor

Automated Health Systems, Inc.

Marlborough, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Automated Health Systems rating

5.7

Company rating: 5.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

181st of 207 rated it services

Job description

Automated Health Systems, a dynamic healthcare management company, is seeking a Quality / Speech Analytics Supervisor to oversee quality assurance operations and speech analytics systems within a high-volume contact center environment.
This role serves as the technical and operational lead for quality monitoring platforms, ensuring accurate data capture, system optimization, and actionable performance insights. This position is onsite at our Marlborough office.
The Quality / Speech Analytics Supervisor works closely with operations, quality assurance, and IT teams to support performance improvement, maintain system integrity, and drive data-driven decision-making across the organization.
Benefits
  • Health / Dental / Vision insurance
  • 401(k)
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Responsibilities
  • Supervise quality assurance staff and oversee daily quality monitoring operations
  • Manage and optimize speech analytics and quality management platforms (e.g., Verint, Five9)
  • Ensure accurate call recording, data capture, and system integration across platforms
  • Develop and refine speech analytics categories, queries, and reporting tools
  • Monitor system performance and troubleshoot technical or operational issues
  • Collaborate with leadership to develop dashboards, scorecards, and performance reports
  • Analyze quality and speech analytics data to identify trends and improvement opportunities
  • Provide coaching and feedback to leadership and staff based on quality insights
  • Ensure compliance with quality standards, policies, and procedures
  • Support continuous improvement initiatives and operational optimization efforts
  • Assist with system updates, configuration changes, and special projects

Qualifications
  • Bachelor's degree in a related field required
  • Minimum of 3 years of experience in quality assurance, speech analytics, or contact center systems administration
  • Experience with Verint Workforce Optimization, Speech Analytics, and Five9 platforms preferred
  • Supervisory or team leadership experience preferred
  • Strong understanding of call center metrics and quality monitoring practices
  • Strong analytical, problem-solving, and data interpretation skills
  • Experience with reporting tools, dashboards, and performance analytics
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office applications
  • Knowledge of healthcare, Medicaid, or public programs preferred

Automated Health Systems is an Equal Opportunity Employer.

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