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Spectrum Chat Jobs in Virginia (NOW HIRING)

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration ... Maintaining team rosters and distribution lists (e.g., email, chat). * Monitoring and consolidating ...

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration ... Maintaining team rosters and distribution lists (e.g., email, chat). * Monitoring and consolidating ...

This role works across the full technology spectrum-front end (Angular), backend (Java/Node.js), ... Experience leveraging GitLab Duo Chat for AI-assisted code reviews, troubleshooting, and ...

This role works across the full technology spectrum-front end (Angular), backend (Java/Node.js), ... Experience leveraging GitLab Duo Chat for AI-assisted code reviews, troubleshooting, and ...

... spectrum of TIAA products and services. This job covers institutions aligned to regional structures and offers financial planning advice via in person, phone and video chat to help clients accomplish ...

Financial Consultant

Charlottesville, VA · On-site

$75K - $100K/yr

... spectrum of TIAA products and services. This job covers institutions aligned to regional structures and offers financial planning advice via in person, phone and video chat to help clients accomplish ...

Financial Consultant

Richmond, VA · On-site

$75K - $100K/yr

... spectrum of TIAA products and services. This job covers institutions aligned to regional structures and offers financial planning advice via in person, phone and video chat to help clients accomplish ...

Spectrum Chat information

See Virginia salary details

$8

$23

$44

How much do spectrum chat jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for spectrum chat in Virginia is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.79 and $31.56 per hour, depending on experience, location, and employer.

Does Spectrum have a chat option?

Spectrum offers a live chat support option for customer service inquiries, which is accessible through their website. This feature allows users to communicate with representatives for technical support, billing, and account questions in real-time. Customer service chat is typically available during specified hours and can be used on various devices including desktops and mobile devices.

Is it hard to get hired by Spectrum?

Getting hired by Spectrum can vary depending on the position and applicant qualifications. Entry-level roles may have a straightforward application process, while technical or specialized positions often require relevant experience, skills, and sometimes certifications. Demonstrating customer service skills and familiarity with company tools can improve chances of employment.

What is the starting pay at Spectrum WFH?

The starting pay for Spectrum work-from-home customer service roles typically ranges from $15 to $20 per hour, depending on experience and location. These positions often include training and require good communication skills and a reliable internet connection.

What are the key skills and qualifications needed to thrive in the Spectrum Chat position, and why are they important?

To excel as a Spectrum Chat Representative, you typically need excellent written communication skills, quick typing abilities, and a general knowledge of internet, television, or telecommunications services. Familiarity with customer relationship management (CRM) software, chat platforms, and sometimes prior certification in customer support or technical troubleshooting is beneficial. Strong problem-solving skills, patience, and the ability to handle multiple conversations simultaneously set top performers apart. These qualifications are crucial to provide efficient, accurate, and friendly customer support in a fast-paced, digital-first environment.

What is a Spectrum Chat job?

A Spectrum Chat job typically involves providing customer support through online chat for Spectrum, a telecommunications company. Chat agents assist customers with billing inquiries, service issues, troubleshooting, and account management. This role requires strong typing skills, problem-solving abilities, and knowledge of Spectrum’s products and services. It’s a great position for individuals who prefer text-based communication over phone interactions.

How to get a job as a chat customer service?

To get a job as a chat customer service representative, candidates should have strong communication skills, basic computer literacy, and experience with live chat or customer support tools. Applying through company career portals or job boards and demonstrating relevant experience can improve chances of hiring. Some roles may require flexible schedules or specific certifications depending on the employer.

What does a typical day look like for someone working as a Spectrum Chat Representative?

A typical day as a Spectrum Chat Representative involves engaging with customers via online chat to resolve billing inquiries, technical issues, service changes, and general questions efficiently. You’ll often handle several chat conversations at once, work closely with team leads for escalated cases, and utilize company systems to access account or service information. Continuous learning is encouraged, as representatives frequently receive updates on new services and troubleshooting procedures. Collaboration with supervisors and other departments helps ensure a smooth resolution process and a positive customer experience. Successfully managing a fast-paced workload and providing friendly, accurate support can lead to opportunities for advancement within the customer care team.

Infographic showing various Spectrum Chat job openings in Virginia as of June 2026, with employment types broken down into 69% Full Time, 11% Part Time, and 20% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $49,377 per year, or $23.7 per hour.

Action Officer with Security Clearance

Nightwing

Arlington, VA

Other

Posted 18 days ago


Job description

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets. Nightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Cyber Action Officer to support this critical customer mission. Responsibilities: * Supporting management of cyber incidents through the intelligence lifecycle.
* Creating, consolidating and maintaining routine reporting of cyber incidents in official systems of record, to include case management systems and ticketing.
* Coordinating with internal and external customers, partners, and stakeholders.
* Ingesting, validating, and evaluating information to determine optimal courses of action, to include providing response support to requesting entities.
* Updating and tracking cases and tickets with accuracy, timeliness, reliability, and consistency.
* Drafting summaries of ongoing operations and providing oral presentations for various levels of leadership.
* Maintaining knowledge objects in system of record consistently and professionally.
* Threat and vulnerability management to recognize and categorize types of vulnerabilities, threat actors, and different operational threat environments, and associated attacks (MITRE ATT&CK framework).
* Maintaining team rosters and distribution lists (e.g., email, chat).
* Monitoring and consolidating new and existing tasks/requirements using customer online portals; properly routing and coordinating tasks across organization; consolidating inputs into a coherent response or deliverable.
* Facilitating, logging and actively supporting tasks and projects; completing staff-level work and coordination to facilitate successful resolution.
* Providing comprehensive meeting support for customer (e.g., coordinate, disseminate, deconflict, logistics).
* Monitoring and maintaining personnel roster for customer team, while collaborating, coordinating and informing customer of overall status of seating environment.
* Actively collaborate and coordinate with colleagues (e.g., AOs, customers, partners, and stakeholders) to consolidate feedback on customer services and products to promote continuous improvement of workflows, procedures, and repeatable processes.
Required Skills: * U.S. Citizenship
* Must have an active TS/SCI clearance
* Must be able to obtain DHS Suitability
* 5+ years of directly relevant experience in cyber incident management or cybersecurity operations
* Knowledge of network security monitoring and/or security operations analysis, system administration, operating system hardening, cyber hygiene techniques, and cybersecurity defense policies, procedures, and regulations.
* Knowledge of incident response, threat hunting, and handling methodologies
* Ability to track multiple active engagements, personnel or equipment deployments, as well as coordinate with internal and external stakeholders.
* Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of incident.
* Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.).
* Skill in recognizing threat actor campaigns, tactics, techniques, and procedures.
* Familiar with basic system and network administration, traffic analysis techniques, Computer Network Defense policies, procedures and regulations.
* Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non-nation-state sponsored], and third generation [nation-state sponsored]).
* Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
* Excellent oral and written communication skills. Desired Skills: * Familiarity with different operational threat environments (e.g., first generation [script kiddies], second generation [non-nation-state sponsored], and third generation [nation-state sponsored])
* Familiarity with system and application security threats and attack methods (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
* Working knowledge of Cyber threat intelligence (CTI) functions (e.g., contextualized analysis).
* CTI experience with respect to understanding and applying intelligence cycle doctrine to cyber intelligence planning. * Familiarity with cybersecurity/CTI communications terminology, concepts, and subject matter.
* Experience with creating technical briefings, to include executive leadership briefings.
* Experience providing summaries to executive level leadership.
Required Education: BS Incident Management, Operations Management, Cybersecurity or related degree. HS Diploma with 7-9 incident management or cyber security experience Desired Certifications: GCIH At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients. Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team. Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.