As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues ...
As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues ...
As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues ...
As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues ...
As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues ...
As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues ...
As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues ...
As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues ...
Turquoise Place Front Desk Agent
Orange Beach, AL · On-site
$15/hr
FRONT DESK AGENT Front Desk Agents are responsible for creating the first impression of WORLD CLASS ... Compensation: $15.00 per hour At Spectrum Resorts, we believe in teamwork, family, and supporting ...
Turquoise Place Front Desk Agent
Orange Beach, AL · On-site
$15/hr
FRONT DESK AGENT Front Desk Agents are responsible for creating the first impression of WORLD CLASS ... Compensation: $15.00 per hour At Spectrum Resorts, we believe in teamwork, family, and supporting ...
Turquoise Place Front Desk Agent
Orange Beach, AL · On-site
$14/hr
Free uniforms FRONT DESK AGENT Front Desk Agents are responsible for creating the first impression ... Compensation: $14.00 per hour At Spectrum Resorts, we believe in teamwork, family, and supporting ...
Turquoise Place Front Desk Agent
Orange Beach, AL · On-site
$14/hr
Free uniforms FRONT DESK AGENT Front Desk Agents are responsible for creating the first impression ... Compensation: $14.00 per hour At Spectrum Resorts, we believe in teamwork, family, and supporting ...
Reservation Agent | Hybrid Position
Gulf Shores, AL · On-site
$14/hr
Vision insurance RESERVATION AGENT Are you looking for a career where you can professionally grow ... Spectrum Resorts is home to team members who want to make a difference in the lives of their work ...
Reservation Agent | Hybrid Position
Gulf Shores, AL · On-site
$14/hr
Vision insurance RESERVATION AGENT Are you looking for a career where you can professionally grow ... Spectrum Resorts is home to team members who want to make a difference in the lives of their work ...
Turquoise Place Front Desk Agent
Orange Beach, AL · On-site
$15/hr
Vision insurance * Tuition assistance TURQUOISE PLACE FRONT DESK AGENT Front Desk Agents are ... Compensation: $15.00 per hour At Spectrum Resorts, we believe in teamwork, family, and supporting ...
Turquoise Place Front Desk Agent
Orange Beach, AL · On-site
$15/hr
Vision insurance * Tuition assistance TURQUOISE PLACE FRONT DESK AGENT Front Desk Agents are ... Compensation: $15.00 per hour At Spectrum Resorts, we believe in teamwork, family, and supporting ...
The Beach Club Front Desk Agent
Gulf Shores, AL · On-site
$15/hr
Employee discounts THE BEACH CLUB FRONT DESK AGENT Front Desk Agents are responsible for creating ... Compensation: $15.00 per hour At Spectrum Resorts, we believe in teamwork, family, and supporting ...
The Beach Club Front Desk Agent
Gulf Shores, AL · On-site
$15/hr
Employee discounts THE BEACH CLUB FRONT DESK AGENT Front Desk Agents are responsible for creating ... Compensation: $15.00 per hour At Spectrum Resorts, we believe in teamwork, family, and supporting ...
Promote and sell Spectrum products (Internet, TV, Mobile, Bundles) to residential customers * Engage with customers through approved sales channels (field, events, retail, or outreach) * Educate ...
Quick apply
Promote and sell Spectrum products (Internet, TV, Mobile, Bundles) to residential customers * Engage with customers through approved sales channels (field, events, retail, or outreach) * Educate ...
Reservation Agent | Hybrid Position
Gulf Shores, AL · Hybrid
$14/hr
Vision insurance RESERVATION AGENT Are you looking for a career where you can professionally grow ... Spectrum Resorts. The majority of tasks will include securing bookings while educating potential ...
Quick apply
Reservation Agent | Hybrid Position
Gulf Shores, AL · Hybrid
$14/hr
Vision insurance RESERVATION AGENT Are you looking for a career where you can professionally grow ... Spectrum Resorts. The majority of tasks will include securing bookings while educating potential ...
Promote and sell Spectrum products (Internet, TV, Mobile, Bundles) to residential customers * Engage with customers through approved sales channels (field, events, retail, or outreach) * Educate ...
Quick apply
Promote and sell Spectrum products (Internet, TV, Mobile, Bundles) to residential customers * Engage with customers through approved sales channels (field, events, retail, or outreach) * Educate ...
Promote and sell Spectrum products (Internet, TV, Mobile, Bundles) to residential customers * Engage with customers through approved sales channels (field, events, retail, or outreach) * Educate ...
Quick apply
Promote and sell Spectrum products (Internet, TV, Mobile, Bundles) to residential customers * Engage with customers through approved sales channels (field, events, retail, or outreach) * Educate ...
4615 - 34224 NP & Spectrum Specialist Monday - Thursday 4:00 p.m. - 2:30 a.m. Assemble medical ... Connect and/or bond components with required bonding agent. Glue bodies with dispenser and meet ...
4615 - 34224 NP & Spectrum Specialist Monday - Thursday 4:00 p.m. - 2:30 a.m. Assemble medical ... Connect and/or bond components with required bonding agent. Glue bodies with dispenser and meet ...
4615 - 34224 NP & Spectrum Specialist Monday - Thursday 4:00 p.m. - 2:30 a.m. Assemble medical ... Connect and/or bond components with required bonding agent. Glue bodies with dispenser and meet ...
4615 - 34224 NP & Spectrum Specialist Monday - Thursday 4:00 p.m. - 2:30 a.m. Assemble medical ... Connect and/or bond components with required bonding agent. Glue bodies with dispenser and meet ...
4615 - 34224 NP & Spectrum Specialist
Tazewell, TN · On-site
$17/hr
... & Spectrum Specialist Monday - Thursday 4:00 p.m. - 2:30 a.m. Assemble medical components or ... Connect and/or bond components with required bonding agent. Glue bodies with dispenser and meet ...
4615 - 34224 NP & Spectrum Specialist
Tazewell, TN · On-site
$17/hr
... & Spectrum Specialist Monday - Thursday 4:00 p.m. - 2:30 a.m. Assemble medical components or ... Connect and/or bond components with required bonding agent. Glue bodies with dispenser and meet ...
Insurance Agent
$69K - $130K/yr
Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing.
Quick apply
Insurance Agent
$69K - $130K/yr
Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing.
Insurance Agent
$69K - $130K/yr
Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing.
Quick apply
Insurance Agent
$69K - $130K/yr
Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing.
Insurance Agent
$69K - $130K/yr
Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing.
Quick apply
Insurance Agent
$69K - $130K/yr
Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing.
Insurance Agent
$69K - $130K/yr
Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing.
Quick apply
Insurance Agent
$69K - $130K/yr
Our agents' abilities are advanced through our award-winning training, product offerings, agent support, opportunity for advancement, personal and professional growth, and broad-spectrum marketing.
Spectrum Agent information
Full-time
Posted 9 days ago
Spectrum rating
8.0
Based on 585 frontline employees who took The Breakroom Quiz
19th of 76 rated telecommunications companies
Job description
How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum’s data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.
How You’ll Make an Impact
- Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum’s data, voice, video and managed services
- Respond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks
- Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams
- Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
- Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
- Maintain accurate client records in relevant tools and systems
- Advocate for client issues, track escalations and provide timely updates during service-impacting events
Working Conditions
- Office-based environment
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s or associate degree in a technical field or equivalent education and training
Experience
- 3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
- 0-1+ years’ experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
- 0-1+ years network troubleshooting in a 24x7 Operations Center
Skills
- Ability to read, write, speak and understand English
- Ability to deliver excellent client service
- Ability to identify, analyze and troubleshoot technical issues efficiently
- Ability to isolate equipment, facility and network component problems
- Ability to prioritize, organize and follow established procedures
- Sound judgment and initiative
- Ability to master technical support tools and systems
- Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
- Knowledge of Windows, Word, Excel and Outlook
- Knowledge of coax and fiber technologies
- Adherence to company policies, procedures and standards
Preferred Qualifications
Education
- Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent
#LI-MW3
CRP101 2026-74728 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
About Spectrum
Sourced by ZipRecruiter
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.
Industry
Technology, communication and media and telecommunications
Company size
10,000+ Employees
Headquarters location
Stamford, CT, US