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Southern Rail Customer Service Jobs (NOW HIRING)

Customer Service Representative

Louisville, KY ยท On-site

$15.25 - $21/hr

... of customer and relates service requirements to dispatchers. Regularly use own discretion and ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

Customer Service Representative Transportation & Logistics Location: Carlsbad, NM (Onsite) Schedule ... Coordinate shipments with rail, trucking, warehouse, and logistics partners to ensure on-time ...

Customer Service Representative

Louisville, KY ยท On-site

$15.25 - $21/hr

... of customer and relates service requirements to dispatchers. Regularly use own discretion and ... Ensures rail billing is in place before containers are delivered to railroad and if necessary ...

Terminal Customer Service

Ferguson, KY ยท On-site

$13.75 - $18.75/hr

Customer Service Representative RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

Terminal Customer Service

Somerset, KY ยท On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

Terminal Customer Service

Ferguson, KY ยท On-site

$13.75 - $18.75/hr

Terminal Customer Service RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer ...

Terminal Customer Service

Ferguson, KY ยท On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

Terminal Customer Service

Ferguson, KY ยท On-site

$13.75 - $18.75/hr

RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles ...

Rail Jockey Driver

Hershey, PA ยท On-site

$55K - $70K/yr

About the Job Launch Your Career with Pacific Rail Services. Now Hiring Union employees working at Norfolk Southern's Rutherford Rail Terminal in Harrisburg, PA. Ready to start a hands-on career in a ...

Showing results 41-60

Southern Rail Customer Service information

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$18

$26

How much do southern rail customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for southern rail customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are popular job titles related to Southern Rail Customer Service jobs?

For Southern Rail Customer Service jobs, the most frequently searched job titles are:

Customer Service Representative

Louisville, KY โ€ข On-site

$14.75 - $20/hr

Full-time

Re-posted 18 days ago


Job description

Work Schedule Overview - Monday through Friday, Generally 8am-5pm


Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions. Quote and maintain Special Price Quote decisions without supervision. 


Essential Functions

  • Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
  • Enters all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry.
  • Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bound documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
  • Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
  • Notifies Cargo Specialist Supervisor / management of all service failures.
  • Proposes and implements solutions to improve overall customer service
  • Creates and updates location profiles in computer system
  • Works as dispatcher as volume/vacation schedule dictates
  • Other duties as assigned by management


Skills/Knowledge Required:

  • Port and rail operations; US customs. Intermodal/Trucking experience
  • Data entry skills
  • Excellent communication and organizational skills, email, and general office duties
  • Must be innovative