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Solutions Implementation Manager Jobs in California

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About the Role As the Manager, Implementation , you will play a critical role in ensuring ... solutions that support quality healthcare services. This role offers the chance to: * Lead critical ...

Numeric

Implementations Manager

San Francisco, CA · On-site

$150 - $200/hr

Prior implementation, solutions consulting, or professional services experience at a B2B SaaS ... manage your schedule as you see fit). We strongly believe we will only be successful if everyone on ...

Rippling

Manager, Implementation (Benefits)

Los Angeles, CA · On-site

$125 - $150/hr

Our specialists deeply understand the customers' unique pain points, offer creative solutions, and ... Managers may be required to directly lead or assist with customer implementations as needed What ...

Adyen

Team Lead, Implementation

San Francisco, CA · On-site

$200 - $250/hr

Experienced in building and managing a team of implementation managers, technical consultants or solution engineers (at least 2 years); this will include coaching, setting goals and objectives and ...

Pwc

Pricefx Implementation Lead - Manager

Los Angeles, CA · On-site

$99K - $232K/yr

Responsibilities - Leading the implementation of Pricefx solutions, managing end-to-end delivery processes - Collaborating with cross-functional teams to drive successful technology integrations ...

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Solutions Implementation Manager information

What is a solutions implementation manager?

A Solutions Implementation Manager is a professional responsible for overseeing the deployment and integration of new systems, technologies, or processes within an organization. They work closely with clients, project teams, and stakeholders to ensure that solutions are delivered on time, within budget, and meet the specified requirements. Their duties often include project planning, risk management, resource coordination, and post-implementation support. Solutions Implementation Managers play a key role in ensuring a smooth transition from project initiation to completion, helping organizations maximize the value of their investments.

What are the key skills and qualifications needed to thrive as a solutions implementation manager?

To thrive as a Solutions Implementation Manager, you need expertise in project management, business analysis, and solution deployment, often supported by a bachelor's degree in a related field and relevant experience. Familiarity with tools like project management software (e.g., Jira, Asana), CRM systems, and certifications such as PMP or Agile are commonly expected. Exceptional communication, problem-solving, and leadership skills help facilitate collaboration across teams and manage client expectations. These abilities are crucial for ensuring successful implementation of solutions that meet client needs, are delivered on time, and drive business value.

What are some common challenges faced by solutions implementation managers during project rollouts, and how can they be addressed?

Solutions Implementation Managers often encounter challenges such as aligning diverse stakeholder expectations, managing tight project timelines, and ensuring seamless integration with existing systems. To address these, it's important to establish clear communication channels early, set realistic milestones, and work collaboratively with cross-functional teams like IT, sales, and customer support. Proactively identifying potential risks and maintaining flexibility in problem-solving can greatly contribute to smoother implementations and client satisfaction.

What cities in California are hiring for Solutions Implementation Manager jobs?

Cities in California with the most Solutions Implementation Manager job openings:

Implementation Manager, Healthcare

Los Angeles, CA • On-site

Flip
See more jobs at Flipexternal

Full-time

Re-posted 11 days ago

Key responsibilities

  • Lead technical onboarding from post-sale through production launch.

  • Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms.

  • Serve as the primary technical resource for post-launch issues and escalations.

Job description

TITLE: Implementation Manager

REPORTING TO: Head of Customer Success - Healthcare

LOCATION: Marina del Rey, CA - OR- Williamsburg, Brooklyn (Onsite M-F)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That's Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we've built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they've ever worked, and the hardest they've ever worked. It's ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We're a small and mighty team of 70 today with offices in NYC, LA, and the UK.

#FlippinLegend

What You'll Do

You'll partner closely with Customer Success, Product, Engineering, and customers to ensure every implementation is technically sound, launches successfully, and continues to perform after go-live.

Own Technical Implementations

  • Lead technical onboarding from post-sale through production launch
  • Configure integrations, workflows, call routing, IVRs, telephony, and healthcare technology platforms
  • Translate customer requirements into scalable technical solutions
  • Manage implementation testing, QA, and go-live readiness
  • Own technical handoffs from Sales through Customer Success to ensure nothing is lost during implementation
  • Build documentation, implementation guides, and repeatable playbooks that improve future deployments

Provide Technical Customer Support

  • Serve as the primary technical resource for post-launch issues and escalations
  • Troubleshoot integrations, routing logic, platform behavior, and configuration challenges
  • Partner with Engineering by providing detailed technical context on complex issues
  • Identify recurring technical patterns and drive long-term product improvements
  • Maintain an internal knowledge base of solutions, best practices, and known issues

Become a Trusted Technical Advisor

As your product expertise grows, you'll occasionally support late-stage sales conversations by helping customers understand integration architecture, implementation approach, and technical capabilities.

What We're Looking For

We're looking for someone who enjoys solving technical problems while working directly with customers. You're equally comfortable configuring integrations, troubleshooting production issues, and explaining technical concepts to both IT teams and non-technical stakeholders.

You likely have:

  • 3-7+ years in Technical Implementation, Solutions Engineering, Technical Support, or a similar customer-facing technical role
  • Hands-on experience configuring integrations, APIs, webhooks, data mappings, or enterprise software implementations
  • Experience owning projects from technical discovery through production launch
  • Strong troubleshooting skills with the ability to isolate and resolve complex technical issues
  • Excellent written documentation and communication skills
  • A builder's mindset-you enjoy creating scalable processes rather than simply following them
  • Bonus: Healthcare technology platforms (Athena, eClinicalWorks, Experity, Solv, Clockwise, or similar)
  • Bonus: Telephony or CCaaS platforms (Five9, Genesys, Talkdesk, NICE, VoIP)

More About Us

  • We're international, spanning the US, UK, and Canada
  • We've raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
  • Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • In office 5 days/week

Apply