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Software Technical Advisor Jobs in Alabama (NOW HIRING)

Woody Anderson Ford

Service Advisor

Huntsville, AL

Stay current on manufacturer programs, recalls, and technical updates * Participate in required ... Proficiency with dealership management systems (DMS) and service software * Valid driver's license ...

Woody Anderson Ford

Service Advisor

Huntsville, AL · On-site

Stay current on manufacturer programs, recalls, and technical updates * Participate in required ... Proficiency with dealership management systems (DMS) and service software * Valid driver's license ...

Planet Technologies

Cloud Engineer

Huntsville, AL · On-site

$55 - $73.50/hr

... technical advisor across cross-functional teams, participating in enterprise-level cloud governance. Qualifications * 5+ years of software or cloud development experience, with at least 3 years in a ...

Planet Technologies

Dev Ops Cloud Developer

Huntsville, AL · On-site

$55.50 - $75.75/hr

... technical advisor across cross-functional teams, participating in enterprise-level cloud governance. Qualifications * 5+ years of software or cloud development experience, with at least 3 years in a ...

CAC Group

Advisor, Employee Benefits

Birmingham, AL · On-site

$54K - $68K/yr

... culture TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED * Intermediate to advanced ... Ability to learn any other appropriate program or software system used by the firm as necessary ...

Edge Autonomy

Senior Technical Recruiter

Huntsville, AL · On-site

$126K - $140K/yr

Serve as a trusted advisor throughout the hiring process by providing market intelligence, hiring ... autonomy, UAS, software, electrical, mechanical, systems, and manufacturing disciplines.

The Baldwin Group

Advisor, Employee Benefits

Birmingham, AL · On-site

$54K - $68K/yr

... culture TECHNICAL, COMPUTER, AND SYSTEM-SPECIFIC SKILLS REQUIRED: * Intermediate to advanced ... Ability to learn any other appropriate program or software system used by the firm as necessary ...

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Software Technical Advisor information

What does a software technical advisor do?

A Software Technical Advisor provides expert guidance on software systems, helping organizations make informed decisions about technology solutions. They analyze business needs, recommend appropriate software, assist with implementation, and troubleshoot complex issues. These advisors often bridge the gap between technical teams and non-technical stakeholders to ensure software projects align with business objectives and run smoothly.

What are the key skills and qualifications needed to thrive as a software technical advisor?

To thrive as a Software Technical Advisor, you need in-depth knowledge of software development principles, troubleshooting, and relevant programming languages, often supported by a degree in computer science or related field. Familiarity with ticketing systems, debugging tools, and certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect are commonly required. Strong communication, analytical thinking, and the ability to explain complex technical concepts clearly are standout soft skills in this role. Mastering these skills ensures efficient problem-solving, effective client support, and successful implementation of technical solutions.

How does a software technical advisor typically collaborate with development and support teams?

A Software Technical Advisor acts as a bridge between technical teams, such as developers, and support or customer-facing teams. They work closely with developers to understand product features and limitations, then relay this information to support teams to ensure accurate troubleshooting and customer assistance. Advisors often participate in cross-functional meetings, helping to prioritize technical issues based on customer impact and providing valuable feedback from the field to improve future releases. Effective communication and collaboration are key, as they ensure all teams are aligned on both technical challenges and customer needs.
Infographic showing various Software Technical Advisor job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 9% Part Time, 4% Contract, and 2% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Service Advisor

Huntsville, AL

Woody Anderson Ford
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about Woody Anderson Fordexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

CLICK HERE for our WrenchWay Top Shop page

What We Offer

  • Health Insurance with Optional Vision and Dental Insurance
  • Employer Provided Life Insurance
  • Paid Vacation and Paid Sick Leave
  • Paid Company Holidays and Closed on Sundays
  • 401(k) Savings Plan with Employer Match
  • Employee Discounts
  • Paid Training and Ongoing Professional Development
  • Work-Life Balance with a Family-Friendly and Inclusive Team Culture
  • Career Growth and Internal Promotions
Responsibilities

Customer Experience & Relationship Management

  • Greet customers promptly and professionally, establishing trust and rapport
  • Conduct thorough vehicle walk-arounds and needs assessments
  • Clearly explain recommended maintenance and repairs, including costs and timelines
  • Provide timely updates throughout the repair process
  • Resolve customer concerns with empathy, ownership, and professionalism
  • Promote a positive, consistent experience aligned with dealership standards

Communication & Team Collaboration

  • Serve as a communication bridge between customers, technicians, advisors, and management
  • Write clear, accurate repair orders that reflect technician findings and customer concerns
  • Communicate technician recommendations effectively and ethically to customers
  • Collaborate with other advisors to manage workflow and maintain efficiency
  • Escalate issues appropriately and participate in problem-solving with leadership

Process Execution & Operational Excellence

  • Follow dealership processes for repair orders, estimates, approvals, and delivery
  • Accurately document customer information, vehicle concerns, and services performed
  • Manage multiple repair orders simultaneously in a fast-paced environment
  • Ensure work is completed according to dealership and manufacturer standards
  • Maintain compliance with all policies, procedures, and OEM requirements

Product & Service Knowledge

  • Maintain working knowledge of maintenance schedules, service products, and warranties
  • Present maintenance menus, service packages, and value-added products confidently
  • Stay current on manufacturer programs, recalls, and technical updates
  • Participate in required training and continuous learning opportunities

Culture & Professionalism

  • Actively support and model dealership core values and culture
  • Demonstrate a collaborative mindset and positive attitude
  • Maintain professional appearance and conduct
  • Contribute to a respectful, customer-focused work environment

Qualifications

  • Minimum 3 years' experience as a Service Advisor in a dealership setting
  • Experience in a high-volume or fast-paced customer service environment strongly preferred
  • Working knowledge of automotive maintenance and repair processes
  • Proficiency with dealership management systems (DMS) and service software
  • Valid driver’s license with acceptable driving record

Key Success Traits & Competencies

  • Customer-focused mindset with strong relationship-building skills
  • Clear, confident verbal and written communication
  • Ability to work efficiently under pressure in a high-volume environment
  • Strong organizational and time-management skills
  • Attention to detail and commitment to accuracy
  • Ability to collaborate with diverse personalities and roles
  • Adaptability and willingness to learn new systems, processes, and products

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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