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Software Support Intern Jobs in Kentucky (NOW HIRING)

Leap Group

IT Support Intern (Part-Time)

Louisville, KY · On-site

$15 - $18/hr

The IT Support Intern is a resourceful and curious team player who supports our IT Operations at ... Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network ...

Milliman Ireland

$11 - $14.75/hr

IT Support Intern - Milwaukee Property and Casualty - Onsite, Milwaukee WI Job Category ... Our end-user systems include hardware, network storage, software, networking, and ...

Hadrian

$46.15 - $50.71/hr

Hadrian is looking for a Software Engineer Intern to join the team building the software backbone ... Build and improve internal tools, dashboards, and automation systems that support factory ...

Vibehackers

About the Role Spectrum is hiring a paid, full-time software engineering intern for an 11-week ... that support Spectrum's field operations. Interns work on real business problems across web ...

Moog

$25.50 - $31/hr

Intern, Software Engineering Reporting To: Manager, Engineering Work Schedule: Onsite - Mineral ... Provide technical support to engineers, as needed. * Work experience may include software ...

New

Prophet Security, Inc.

Building reliable backend components that support fast customer onboarding and compelling proof-of-value experiences, from data ingestion to actionable insights. * Security data platforms: Helping ...

New

Talanto

$110K - $132K/yr

Software Engineering Intern - Summer '27 We free people and agents to ship what's next. For more ... Whether you're building our products, supporting our customers, growing our community, or shaping ...

New

Talanto

$110K - $132K/yr

Software Engineering Intern - Winter '27 Important: if an employer asks you to log into their ... Whether you're building our products, supporting our customers, growing our community, or shaping ...

New

Talanto

$100K - $110K/yr

We're looking for Software Engineering Interns to help build and scale the systems that power ... Own and deliver technical projects from design through deployment with support from experienced ...

New

Talanto

$22.93 - $40.14/hr

Software Developer Intern - Fall 2026/Spring 2027 3,975 - 6,958 $ Important: if an employer asks ... Powered by our people, we provide the imagination necessary to support our customers' visions--and ...

Cessna Aircraft Company

You'll be supported and challenged to contribute in meaningful ways - working on real projects ... Exploring new equipment and software that can reduce scrap and downtime and recommend changes to ...

Atlassian

$59 - $67/hr

Software Engineer Intern, 2027 Summer U.S. Atlassians can choose where they work - whether in an ... That way, Atlassians have more control over supporting their family, personal goals, and other ...

Jackalope Digital LLC

$60/hr

You'll join Coinbase as a software engineer intern and help build the next generation of ... Enterprise Engineering (EE) - Develop platforms that enhance customer support, internal tools and ...

New

Workiva

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

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Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

What cities in Kentucky are hiring for Software Support Intern jobs?

Cities in Kentucky with the most Software Support Intern job openings:

Infographic showing various Software Support Intern job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Intern (Part-Time)

Louisville, KY • On-site

Leap Group
See more jobs at Leap Groupexternal

$15 - $18/hr

Temporary

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.

  • Support user setup and account management for new hires and internal moves.

  • Assist with maintaining asset inventory, license tracking, and documentation.

Job description

Why Join Our Team?
When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail)
We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:
Autonomy and flexibility
Unlimited PTO and Summer Fridays
Paid maternity and paternity leave
Company-paid access to coaching and therapy
401k plan with match and 1:1 access to investment advisor
Health, dental, vision, and ancillary benefits
Professional development opportunities
Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams
We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.
We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview.
Accommodation Requests
Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodate request in the corresponding application question.
Where is This Role?
Candidates for this position must be within commuting distance of our Louisville, KY office and available to work in-office a majority of the time.
Check Us Out
To learn more about our agencies and work, visit www.leapgroupnetwork.com
Who is the IT Support Intern?
The IT Support Intern is a resourceful and curious team player who supports our IT Operations at Leap Group. This role is an excellent opportunity to gain hands-on experience in systems, help build and support internal tools and learn what it's like to manage tech across a creative, fast-paced agency environment.
In this role, you can expect to:
  • Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
  • Support user setup and account management for new hires and internal moves (device prep, access provisioning, etc.)
  • Assist with maintaining asset inventory, license tracking, and documentation.
  • Help monitor systems, backups, and alerts across our internal tools and platforms.
  • Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.
  • Offer thoughtful recommendations for improving support documentation and helpdesk workflows.

What do You Need?
  • Interest in pursuing a career in IT, networking, cybersecurity, or systems administration
  • Comfortable navigating Mac and PC environments
  • Familiarity with Google Workspace, Slack, and ticketing systems a plus
  • A strong sense of organization, attention to detail, and willingness to learn
  • Clear communication skills and a collaborative mindset, you'll be working with creative and non-technical teammates regularly
  • Availability for ~15-20 hours per week, with flexibility to accommodate school schedules or other commitments.

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.
The pay range for this role is:
15 - 18 USD per hour (Louisville Office)

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