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Software Support Intern Jobs in Florida (NOW HIRING)

Intern, Software Engineer Job ID: 42277 Job Location: Palm Bay, FL Job Schedule: 9/80: Employees ... Support and participate in all phases of the software development life cycle, including ...

Intern, Software Engineer Job Code: 42893 Job Location: Palm Bay, FL Job Schedule: 9/80: Employees ... Support and participate in all phases of the software development life cycle, including ...

Intern, Software Engineering Job Code: 41251 Job Location: Sunrise, FL Job Schedule: 9/80:Employees ... Support and participate in all phases of the software development life cycle, including ...

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Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

What cities in Florida are hiring for Software Support Intern jobs?

Cities in Florida with the most Software Support Intern job openings:

Engineering Support Intern

Westchester, FL โ€ข Hybrid

The Pennsylvania State University
Educationย โ€ขย 11 - 50 employees

$14.75 - $19/hr

Internship

Posted 16 days ago


Job description

APPLICATION INSTRUCTIONS:

  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click โ€œApplyโ€ and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Multimodal Systems Department of the Applied Research Laboratory (ARL) at Penn State University is seeking a highly motivated undergraduate student.  You will assist other Engineering Technologists in their everyday duties. 

ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.

Typical Duties include:

  • Develop specialized electrical, mechanical, and/or software tools to support testing of electromechanical systems

  • Utilize computer-aided design software to develop electrical, mechanical, and/or software products

  • Document existing and new systems and architectures

  • Assist Engineering Technologists with their tasking.

Students studying Electrical โ€“ Mechanical Engineering Technology, Electrical Engineering are encouraged to apply.

Required skills/knowledge includes:

  • Ability to work within a team environment

  • Familiarity with shop equipment, practices, and procedures.

  • Fundamental electrical circuit design.

  • Experience with MATLAB and LABVIEW

Preferred skills/knowledge includes:

  • Basic RF knowledge

  • Circuit board construction

  • Wiring harness construction and wire management,

  • Fundamental understanding of electronics and electronic test equipment.

The successful candidate will work up to 40 hours/week the during summer semester.  There is a possibility to continue beyond the summer. These positions will be onsite in State College, PA.

ARLโ€™s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation.  You must be a U.S. citizen to apply.  Employment with the ARL will require successful completion of a pre-employment drug screen.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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About Pennsylvania State University

Sourced by ZipRecruiter

Pennsylvania State University, often referred to as Penn State, is a major, public, research-intensive university located in University Park, PA, US. This esteemed institution serves as an important player within the education industry, offering a plethora of academic programs across various disciplines. The university was founded in 1855 with the mission to provide quality education, advanced research, and service to society. Penn State holds firmly to values of integrity, respect, and excellence, fostering a diverse and inclusive community. The university is renowned for its research productivity and its high-ranking programs in areas like engineering, business, and education. One notable achievement of the institution is its designation as a "R1: Doctoral Universities โ€“ Very high research activity," demonstrating its commitment to scholarship and discovery.

Industry

Education

Company size

11 - 50 Employees

Headquarters location

University Park, PA, US

Year founded

1855

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