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Software Support Intern Jobs in Delaware (NOW HIRING)

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

$40/hr

The Software Engineer Intern implements developer tools or product features on a rapid-release ... Develop backend services in Java to support Global Search adoption and scalability * Assist with ...

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Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

What cities in Delaware are hiring for Software Support Intern jobs?

Cities in Delaware with the most Software Support Intern job openings:

Infographic showing various Software Support Intern job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Summer 2027 Intern - Software Engineering

Wilmington, DE • On-site

Workiva
Software Development • 1 - 5K employees

$40/hr

Other

Retirement

Posted 10 days ago


Workiva rating

9.9

Company rating: 9.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 247 rated software companies


Job description

The Software Engineer Intern implements developer tools or product features on a rapid-release cycle. You will work in an agile development methodology to conduct code reviews and unit tests, contributing to Workiva's software under the guidance of a senior developer.

What You'll Do

  • Implement developer tools or product features under the direction of a senior developer
  • Contribute as either a backend or frontend engineer depending on project needs
  • Build and maintain user-facing features using TypeScript/JavaScript as part of frontend development
  • Develop backend services in Java to support Global Search adoption and scalability
  • Assist with building and extending functionality in Workiva Assistant using TypeScript
  • Track job assignments and complete status updates using internal tools
  • Work in an Agile development methodology, attend standups, define user stories, and implement development tasks
  • Complete code reviews and unit tests

What You'll Need

Minimum Qualifications

  • Currently enrolled in a degree-seeking program, preferably in Software Engineering, Computer Science, or a related field of study

Preferred Qualifications

  • Passion for writing software and learning the latest software development techniques
  • Excellent verbal, written, and interpersonal communication skills
  • Self-motivated with strong propensity for action, results, and continuous improvement
  • The ability to work successfully in a high-energy, fast-paced, rapidly changing environment
  • Exceptional organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines
  • A solid foundation in computer science, with competencies in data structures, algorithms, and object-oriented software design
  • Some experience in one or more of Python, Go, Java, C/C++/C#, Dart, or JavaScript
  • Additional exposure to client frameworks like React or Angular, Google App Engine, Amazon EC2, database design, knowledge of HTTP and web protocols
  • Based on team assignment, may require/prefer: a solid foundation in computer science, with competencies in data structures, algorithms, and object-oriented software design; some experience in one or more of Python, Go, Java, C/C++/C#, and SQL; additional exposure to REST/SOAP APIs, Google App Engine, Amazon AWS, database design, knowledge of HTTP and web protocols
  • Displays a high degree of ownership and drive to be the better version of themselves everyday.

Travel Requirements & Working Conditions

  • Minimal travel
  • Reliable internet access for any period of time working remotely and not in a Workiva office

Location: This internship is primarily a remote opportunity. However, if you are located near one of our office hubs, you are welcome to work in a hybrid capacity and utilize our office spaces. Check out our article on Workplace Flexibility to learn more.

When can you expect to hear back?

We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

Postings close: September 27, 2026

Engineering postings close: October 2, 2026

Interviews: Early to mid October

Offers: Late October

2027 Start Dates:

This position has opportunities to start in the Spring or Summer. Please see our start dates below and let us know your availability in your application.

Spring 2027 Internships: Monday, January 4, 2027 (15-20 hours per week max)

Summer 2027 Internships: Monday, May 17, 2027 (40/hours per week max)

How You’ll Be Rewarded

Salary range in the US: $40.00 - $40.00 401(k) participation and match

Paid sick leave

A unique opportunity to further your learning experience through additional internship seasons

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com .

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.


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