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Software Support Intern Jobs in California (NOW HIRING)

Visa

Software Engineer Intern

Foster City, CA · On-site

As a Software Engineer Intern, you will be placed in one of the technology organizations at Visa ... ChatGPT, Microsoft Copilot) to support everyday work. Visa requires at least 3 days in office ...

Visa

Software Engineer Intern

Foster City, CA · On-site

As a Software Engineer Intern, you will be placed in one of the technology organizations at Visa ... ChatGPT, Microsoft Copilot) to support everyday work. Visa requires at least 3 days in office ...

Visa

Software Engineer Intern

Foster City, CA · On-site

We are seeking Software Engineer interns across our Technology organization. As an intern, you will ... ChatGPT, Microsoft Copilot) to support everyday work Visa requires at least 3 days in office ...

Visa

Software Engineer Intern

Foster City, CA · On-site

We are seeking Software Engineer interns across our Technology organization. As an intern, you will ... ChatGPT, Microsoft Copilot) to support everyday work Visa requires at least 3 days in office ...

Visa

Software Engineer Intern

Foster City, CA · On-site

We are seeking Software Engineer interns across our Technology organization. As an intern, you will ... ChatGPT, Microsoft Copilot) to support everyday work Visa requires at least 3 days in office ...

Visa

Software Engineer Intern

Foster City, CA · On-site

We are seeking Software Engineer interns across our Technology organization. As an intern, you will ... ChatGPT, Microsoft Copilot) to support everyday work Visa requires at least 3 days in office ...

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Software Support Intern information

What does a software support intern do?

A Software Support Intern assists users and clients by troubleshooting software issues, answering technical questions, and providing guidance on using applications effectively. They often work under the supervision of experienced support staff, learning how to diagnose problems, document solutions, and escalate complex issues. This role is an entry-level position, ideal for students or recent graduates looking to gain hands-on experience in the tech industry. Interns may also help with software testing, updating documentation, and communicating feedback from users to development teams.

What are the key skills and qualifications needed to thrive as a software support intern, and why are they important?

To thrive as a Software Support Intern, you need a foundational understanding of software troubleshooting, basic programming concepts, and strong analytical skills, often supported by coursework in computer science or information technology. Familiarity with ticketing systems (like Jira or Zendesk), remote support tools, and basic database management is typically required. Effective communication, patience, and a customer-oriented mindset are crucial soft skills for this role. These abilities ensure prompt issue resolution, positive user experiences, and a smooth flow of technical support within the organization.

What are some typical challenges a software support intern might encounter, and how can they effectively address them?

As a Software Support Intern, you may face challenges such as troubleshooting unfamiliar technical issues, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. To overcome these, it's helpful to develop strong problem-solving skills, prioritize tasks efficiently, and seek guidance from experienced team members when needed. Proactively documenting solutions and maintaining clear communication with both users and colleagues can also help you succeed in this fast-paced role.

What is the difference between Software Support Intern vs Software Support Specialist?

AspectSoftware Support InternSoftware Support Specialist
Required CredentialsTypically pursuing or recently completed a relevant degree (e.g., Computer Science)Relevant certifications or experience often preferred
Work EnvironmentEntry-level, training-focused, often part-time or internshipFull-time, customer-facing, technical support role
Employer & Industry UsageUsed in tech companies, startups, and IT departments for training rolesCommon in software companies, IT support teams, and tech services

In summary, a Software Support Intern is an entry-level position aimed at gaining experience, often requiring minimal prior certifications. A Software Support Specialist is a more experienced role with greater responsibilities, often requiring relevant certifications or prior experience. Both roles are essential in tech support but differ mainly in experience level and scope of work.

Infographic showing various Software Support Intern job openings in California as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Junior / Intern Account Manager

California City, CA • On-site, Remote

CrelioHealth
See more jobs at CrelioHealthexternal

$65K - $75K/yr

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Junior/Intern Account Manager
Role Objective: Designed for recent graduates or early-career lab technicians looking to transition from the bench into health-tech. This role focuses on learning the Crelio LIS platform, assisting with client setups, and escalating technical needs while managing day-to-day customer onboarding tracks.
Key Responsibilities
  • Coordinate on customer onboarding configurations, ensuring new labs are set up according to operational requirements.
  • Assist with basic LIS training for laboratory staff and client administrators.
  • Provide low-level software support and manage initial troubleshooting queues.
  • Act as a key coordinator between the clinical client and Crelio's internal technical engineering teams to resolve issues efficiently.
  • Document customer feedback and feature requests to help improve the software lifecycle.
Qualifications
  • Required: Formal laboratory training or hands-on clinical lab experience (e.g., MT, MLT, Lab Assistant, or a degree in Life Sciences/Biomedical fields).
  • Preferred: Prior exposure to using a Laboratory Information System (LIS) in a professional or educational setting; strong communication skills.
  • Location Requirement: Fully remote; West Coast residency preferred.
Compensation & Promotion Timeline
Phase / Metric
Details & Projections
Months 1-3 (Hourly/Intern Phase)
$25.00 - $32.00 per hour (Focus on structured onboarding and system training).
Full-Time Base Salary Range
$65,000 - $75,000 per year (Triggered upon graduation to independent queue management).
On-Target Earnings (OTE)
$72,000 - $85,000 per year (Includes 10%-15% variable bonus based on onboarding milestones).
Month 6 Performance Review
Potential 5% to 8% salary increase or milestone-based adjustment upon proven autonomy.
Month 12 Merit Review
Standard annualised tech review (typically 3% to 5% cost-of-living or performance-driven step-up).
About CrelioHealthCrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. We are building scalable systems that power modern healthcare operations.
Website: www.creliohealth.com

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