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Software Support Helpdesk Jobs in Texas (NOW HIRING)

Amat

Global Software Support Engineer I

Austin, TX · On-site

$70K - $95K/yr

... support via Software Ticketing system. 3. Provides assistance in analysis of software issues ... Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This ...

Socket.dev

Global Software Support Engineer I

Austin, TX · On-site

$70K - $95K/yr

... support via Software Ticketing system. * 3. Provides assistance in analysis of software issues ... Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This ...

e-MDs

Software Support Representative Tier I

Austin, TX · On-site

$16.75 - $21.50/hr

Summary of Job A Tier I Software Support Representative's goal is to assist with customer requests ... order to help foster a positive team environment. o Proactively improves knowledge and job ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

... hardware, software, and networking topics including but not limited to: Remote desktop support ... helpdesk, network support position • Management experience highly desired • Degree valued but ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX

... hardware, software, and networking topics including but not limited to: Remote desktop support ... helpdesk, network support position Management experience highly desired Degree valued but not ...

Tyler Technologies, Inc.

Software Engineer

Plano, TX · On-site

... helping them successfully adopt and maximize the value of Tyler solutions. In this highly ... Associate Software Support Specialist - Entry Level Provide basic-level software support for Tyler ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You ...

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You ...

Kiongroup

Technical Support Engineer

Plano, TX · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

Kiongroup

Technical Support Engineer

Plano, TX · On-site

This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical ...

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Software Support Helpdesk information

What cities in Texas are hiring for Software Support Helpdesk jobs?

Cities in Texas with the most Software Support Helpdesk job openings:

Infographic showing various Software Support Helpdesk job openings in Texas as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Global Software Support Engineer I

Austin, TX • On-site

Applied Materials
Manufacturing • 10K+ employees
Learn more about Applied Materialsexternal

$70K - $95K/yr

Full-time

Posted 24 days ago

Key responsibilities

  • Understand and resolve equipment software application and systems issues of low complexity with some supervision.

  • Provide customer software support via Software Ticketing system and assist in analysis of software issues reported on customer tools.

  • Familiarize with equipment software documentation, customer features, and installation/upgrade instructions for software product releases.

Applied Materials rating

8.7

Company rating: 8.7 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.
What We Offer
Salary:
$70,000.00 - $95,500.00
Location:
Austin,TX
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
1. Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision.
2. Provides customer software support via Software Ticketing system.
3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
Aligns and delivers in line with group objectives.
4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
5. Take all company level trainings and certifications needed for gaining specific product knowledge.
6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.
Functional Knowledge
  • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.

Business Expertise
  • Applies general knowledge of business developed through education or past experience.

Leadership
  • No supervisory responsibilities; accountable for developing technical contribution.

Problem Solving
  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Impact
  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.

Interpersonal Skills
  • Exchanges straightforward information, asks questions and checks for understanding.

Good written and verbal communication skills
High level of motivation and teamwork skills
Ability to self manage priorities and workload
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

What Applied Materials employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Applied Materials logo

About Applied Materials

Sourced by ZipRecruiter

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We're the brain (and the brawn) behind every new technology development--whether it's building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI and even smart TV display screens. With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people you'll ever meet. We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams. Join us as we innovate to Make Possible a Better Future!

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

1967

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