Software Implementation Manager Jobs in Orem, UT

ABOUT CASELLE

Caselle is a leading provider of integrated ERP and enterprise software solutions purpose-built for local government. For over 40 years, we have partnered with municipalities, counties, and special districts across the United States to modernize their operations-from finance and utilities to payroll and asset management. Our cloud-forward platform empowers public servants to serve their communities more effectively, and our team is driven by the belief that better technology leads to better government.

THE ROLE

As a Project Manager I, you will manage the delivery of Caselle's ERP solutions for municipal clients under the guidance of senior project leadership. You will be responsible for driving day-to-day project execution across concurrent implementations of standard complexity, owning task-level scheduling, client communication, and internal coordination. This is an ideal role for someone building a career in SaaS implementation project management who wants hands-on experience with the full project lifecycle in a mission-driven environment.

WHAT YOU'LL DO

• Manage day-to-day project execution for concurrent ERP implementation projects of standard complexity, following established methodologies and templates
• Build and maintain project schedules, task lists, and status reports using PSA tooling and standard templates
• Coordinate with System Consultants, Technical Consultants, and support staff to ensure deliverables are completed on time
• Facilitate weekly status meetings with clients; prepare agendas, capture action items, and follow up on open issues
• Track project milestones, risks, and issues; escalate blockers to senior project leadership promptly
• Monitor project scope and flag potential scope changes; assist in preparing Change Order documentation when needed
• Maintain accurate project documentation including meeting notes, decision logs, and lessons learned
• Support change management activities by communicating project timelines and expectations to client stakeholders
• Contribute to process improvement initiatives by identifying recurring challenges and proposing solutions

WHAT WE'RE LOOKING FOR

Required

• 1–5 years of experience in project management, project coordination, or a related role in a software or technology environment
• Foundational understanding of ERP systems or enterprise software implementation lifecycles
• Experience working with project management tools (e.g., MS Project, Smartsheet, Asana, or PSA platforms)
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously
• Clear written and verbal communication skills-comfortable facilitating client meetings and preparing status reports
• Detail-oriented with a proactive approach to problem identification and resolution
• Bachelor's degree in Business Administration, Information Systems, or a related field (or equivalent experience)

Preferred

• Exposure to public sector, municipal government, or GovTech software environments
• CAPM (Certified Associate in Project Management) or PMP certification in progress
• Familiarity with municipal finance, utility billing, or government operations concepts
• Experience supporting ERP data migration or system go-live activities

WHAT WE OFFER

• Mission-Driven Work: Help local governments deliver better services to their communities
• Flexibility: Remote-eligible role with a collaborative team based in Provo, UT
• Growth: Join a company investing in its next generation of products and expanding its market presence
• Comprehensive Benefits: Competitive compensation, health/dental/vision insurance, 401(k), PTO, and professional development support
• Work-Life Balance: Standard Monday–Friday schedule with occasional travel for client engagements

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This is a primarily office-based or remote role involving standard computer work. The position requires the ability to manage moderate stress associated with deadline-driven projects and client-facing responsibilities. Travel is typically 10–15% annually, generally consisting of short on-site engagements.

Caselle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.