Job Summary:
TALENT Software Services is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration tasks for the University System of Georgia's ServiceNow implementation. The role involves designing, coding, testing, and modifying software while collaborating with technical teams and business stakeholders to optimize the ServiceNow platform.
Responsibilities:
โข Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platform's workflow and Flow Designer capabilities for process automation.
โข Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
โข Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
โข Perform full lifecycle implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
โข Create, configure, and maintain ServiceNow reports and dashboards to provide actionable insights to key stakeholders.
โข Author clear, concise technical and process documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Qualifications:
Required:
โข Must have direct, hands-on experience implementing or being an active part of a core ServiceNow Implementation team (e.g., full platform rollouts, major module deployment, or system migrations).
โข Minimum of 3-5 years of hands-on experience as a ServiceNow Developer/Administrator.
โข Strong technical knowledge and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management).
โข Strong technical knowledge and implementation experience with CSM (Customer Service Management).
โข Working knowledge and experience with HRSD (Human Resources Service Delivery) and CMDB.
โข Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI Policies, and integration protocols (REST/SOAP).
โข Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
โข Proven ability to work independently, manage time effectively, and drive assignments/projects through to successful completion.
โข Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
โข Exceptional customer service skills with the ability to respond to sensitive, critical, or high-pressure issues.
โข A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
โข Highly organized, flexible, and capable of prioritizing tasks in a fast-paced environment.
Preferred:
โข Prior working experience within higher education, institutions/systems of government entities (federal, state, or local) is highly desirable.
โข ServiceNow-Related Certifications: Such as Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
โข Local candidates preferred but 100% remote is acceptable.
Company:
Talent Software Services is an IT staffing services company of healthcare and government sectors. Founded in 1987, the company is headquartered in Saint Paul, USA, with a team of 51-200 employees. The company is currently Growth Stage.