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Software Integration Engineer, IT Care Manager Support

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

Top level technical and business expert. Focus is on EHR development, process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. 

Lead and work with multi-disciplinary project teams to leverage new and/or existing technology and system functionality in support of customer-focused IT solutions. The Software Integration Engineer will analyze, design, code, debug, test and modify new software or enhancements. Manage complicated issues that span multiple modules, deploy and monitor applications, propose and lead process improvements projects for development. Additionally share knowledge within team through mentorship, coaching, technical talks and training. This position will report directly to the Informatics Officer with a dotted line to IT Leadership.

• The Software Integration Engineer will analyze, design, code, debug, test and modify new software or enhancements related to the EHR
• Works within key technical foundations of the Cerner application (ESH, Bedrock, CCL etc.) to engineer solutions to complex problems
• Establish and document enterprise integration architectural standards and procedures.
• Proficient in management of the Cerner environment (Domain coordination, IBUS, Model, 724, DA2, BO, RRD, etc.)
• Takes initiative to research solutions and develop optimizations that will impact overall outcomes for patients and for Covenant Health.
• Partner with engagement management and participate community forums to ensure project deliverable and timelines are met in order to deliver value to our stakeholders and business areas as committed.
• Serve as top level technical expert and advisor, with expertise in troubleshooting the EHR utilizing key tools in the Cerner environment (MTA, Smart Auditor, Debug, and log files)
• Responsible for complex EHR analysis, design, and automation. Requiring the highest level understanding of the EHR systems and limitations. A wide degree of creativity, latitude, and accountability is expected.
• Responsible for re-engineering the EHR based on analysis from team members, with an understanding of technical problems and solutions as they relate to the current and future environment.
• Works with IT professionals and EHR experts to solve business problems with available technology including hardware, software, databases, domains, and peripherals.
• Requires high level of diverse technical experience related to analyzing system’s needs, development, systems process analysis, design, and re-engineering.
• Directs IT solutions related to rules, reports and integration and coordinate activities
• Evaluate vendor proposals for purchases of hardware, software, and technical services to assure adherence to technical specifications.
• Establishes and maintains exemplary communications and working relationships with the other members of the Covenant Health Management team.
• Formulates systems architecture plans, estimates costs, and ensures projects meet strategic needs.

Minimum Education:           

Bachelor’s Degree required or equivalent years of work experience 

Minimum Experience:         

Ten (10) years of increasing responsibility in related work experience is required.

Proficient in CCL, Discern Expert Rules, SAP Business Objects, Discern Analytics, Cerner MPages, Smart on FHIR

Licensure Requirement:      

None