Software Development Apprentice Jobs in Oakbrook Terrace, IL

Job Summary:

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.

Key Responsibilities:

stablishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to product specialists / Supervisor
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization's goals.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Core Responsibilities

• Perform advanced-level troubleshooting, maintenance, overhaul, and repair of diesel and natural-gas generator sets, automatic transfer switches (ATS), and associated power generation and distribution equipment.
• Lead and execute complex preventive maintenance, load bank testing, commissioning, and detailed equipment inspections while ensuring accurate and timely service documentation and reporting.
• Independently diagnose and resolve complex electrical, mechanical, and control system issues with minimal supervision.
• Serve as a technical resource by mentoring Level 1 and Level 2 technicians, providing guidance on diagnostics, repairs, and best practices.
• Interface professionally with customers to explain findings, corrective actions, and equipment recommendations.

Required Skills, Education, and Experience

• Minimum of 5+ years of hands-on experience working with power generation equipment, diesel engines, and industrial electrical/mechanical systems.
• Advanced ability to read, interpret, and apply technical documentation, including wiring diagrams, schematics, control logic, and service manuals.
• High proficiency with diagnostic software, OEM control platforms, multimeters, insulation testers, and other advanced electrical/mechanical testing tools.
• Strong understanding of safety practices, electrical codes, and industry standards related to power generation systems.
• High school diploma or equivalent and a valid driver's license with a clean driving record.

Preferred (Nice-to-Have) Qualifications

• Technical school training, military training, or certifications in diesel technology, electrical systems, or power generation.
• Advanced experience with ATS systems, paralleling switchgear, and generator control platforms such as Cummins PowerCommand, Deep Sea, ASCO, ComAp, or similar systems.
• Experience supporting critical power applications (data centers, healthcare, municipal, or industrial facilities).

Additional Requirements

• Must hold a current, valid driver's license.
• Must be at least 18 years of age with a minimum of 2 years driving experience.
• Role requires a 5-year Motor Vehicle Report (MVR) free from major violations.
• CDL may be required or obtained upon hire; federal regulations require CDL holders to be 21 years of age or older.

In order to be successful in this role you will need the following:

• Broad mechanical and electrical repair and maintenance abilities.
• High Voltage / Low Voltage experience.
• Advanced experience with electrical repair and maintenance
• Proficient Diesel Engine experience.
• Advanced troubleshooting and repairs of generators, transfer switches, and auxiliary components.
• Setup, troubleshoot and repair basic paralleling generator systems.
• Understanding switchgear schematics.
• Ability to train Entry/Intermediate Technicians/Mechanics.

Education, Licenses, Certifications:Apprentice Certified Power Generation/ Electrical Technician (Preferred), Vocational diploma from relevant technical institution, Current relevant electrical certification, Locally valid driving permit, this position may require licensing for compliance with export controls or sanctions regulations.
Experience:Basic level field service work experience, Intermediate level knowledge of and/or experience with of power generation products, High Voltage/ Low Voltage experience, Customer service experience

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.