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Softlines Sales Associate Jobs in Colorado (NOW HIRING)

The Associate is responsible for ensuring the sales floor area is well stocked with product in an ... softlines, housewares, electronics, mechanical goods, books, or shoes per the business needs. This ...

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Softlines Sales Associate information

What is a softlines sales associate?

Softlines Sales Associates are retail employees who specialize in selling softline merchandise, such as clothing, shoes, accessories, and linens. They assist customers with product selection, provide information about promotions, organize displays, and maintain the sales floor's appearance. Softlines Sales Associates also process transactions at the register and may help with inventory management. Their goal is to deliver excellent customer service and contribute to the store's overall sales performance.

What are the key skills and qualifications needed to thrive as a softlines sales associate, and why are they important?

To thrive as a Softlines Sales Associate, you need strong customer service skills, basic math abilities, and a good understanding of retail sales principles, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and merchandising software is typically required. Excellent communication, attention to detail, and a friendly, approachable demeanor are standout soft skills in this role. These skills and qualities are crucial for creating a positive shopping experience, meeting sales goals, and ensuring smooth store operations.

What are some common challenges faced by softlines sales associates, and how can they be addressed?

Softlines Sales Associates often encounter challenges such as maintaining product organization during busy periods, assisting multiple customers simultaneously, and staying updated on current promotions. Effective time management and strong communication skills are essential to balance these demands. Proactively restocking merchandise and collaborating with team members can help ensure a smooth workflow and excellent customer service, even during peak hours.

What is the difference between Softlines Sales Associate vs Hardlines Sales Associate?

AspectSoftlines Sales AssociateHardlines Sales Associate
Product FocusClothing, accessories, textilesElectronics, appliances, tools
Work EnvironmentClothing stores, fashion retailersElectronics or hardware stores
Required SkillsCustomer service, product knowledge in apparelTechnical knowledge, customer assistance in electronics
Common CertificationsNone specific, retail experienceNone specific, retail experience

Softlines Sales Associates primarily handle clothing and textiles, focusing on fashion retail, while Hardlines Sales Associates work with electronics and hardware. Both roles require strong customer service skills and retail experience, but they differ in product knowledge and work environment.

What cities in Colorado are hiring for Softlines Sales Associate jobs?

Cities in Colorado with the most Softlines Sales Associate job openings:

Production Associate - Durango Store

Durango, CO

Goodwill of Colorado
Non-Profits • 51 - 200 employees

$15.95/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago


Goodwill Of Colorado rating

5.5

Company rating: 5.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz


Job description

*Please Note:  This position will be posted through 9/11/26*

Full-time positions are available. Please tell us about your availability. 

Pay: $15.95 Hr.

This position will work to process donated items into inventory to be sold in our Stores and will interact with customers while stocking the sales floor. Excellent customer service skills are a must! This position works in a fast-paced, goal-driven environment.

Our Retail Centers are open 9AM to 9PM Mondays through Saturdays and 9AM to 8PM Sundays.

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full-Time employees in our Retail and Sales/Operations Divisions are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Associate I, Retail Production will primarily work in a production environment processing and sorting donated items following company quality standards and guidelines to determine which items will be placed on the sales floor to be sold. This process includes pricing and testing guidelines as required. The Associate is responsible for ensuring the sales floor area is well stocked with product in an organized and presentable fashion. The Associate may occasionally be in contact with customers and expected to be responsive in communication and provide excellent customer service. The Associate may be assigned to various areas that they have been trained in to include hardlines, softlines, housewares, electronics, mechanical goods, books, or shoes per the business needs. This position may occasionally work in donations.

ESSENTIAL FUNCTIONS:

  • Meets or exceeds minimum productivity standards and expectations/Key Performance Indicator (KPI)s for assigned duties. 
  • Sort donated items by type (books, media, textiles, housewares, etc.) which include season, color, and quality of product.
  • Hang, size and price, tag, and prepare items to be sold on the sales floor.
  • Inspect and quick test items as needed that plug-in or run on batteries to ensure the product is in good workable condition. 
  • Make decisions to price according to Goodwill standards of quality and value of product (good, better, best), which may include researching the item’s value on the internet or utilizing other company tools and standards.
  • Ensure production and sales floor areas are well organized, stocked, properly merchandised, and clean.
  • Provide excellent customer service to fellow staff and customers; answer product questions as needed.
  • Rotate or pull old or unsold product in a timely manner from the sales floor to ensure product selection is refreshed as necessary.
  • May have additional responsibility of processing E-Commerce product (sort, hang, size, price, tag, etc.).
  • Follow all retail center policies and procedures.
  • Ensure work areas are clear and organized and adhere to continuous improvement standards.
  • Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
  • Cross-train in other departments or areas; act as a back-up for other areas as required.
  • Job duties may extend beyond the tasks listed and may include additional responsibilities as required.  

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • A High School diploma or equivalent is preferred.

Experience:

  • One (1) year of retail experience is preferred.

Other:

  • Must have attention to detail and ability to make decisions. 
  • Ability to use basic technologies to be able to follow company standards.
  • Ability to use judgement to assess quality and value of product and pricing, researching value as necessary.
  • Ability to see color and use judgement to assess quality and value of product and pricing, researching value as necessary.
  • Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
  • Must have the ability to use a dolly and pallet jack as required.
  • Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace.   

Physical Requirements

Attachment to Job Description

 Job Title: 587 – Associate I, Retail Production Dept Number: Varies - Retail

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

  • Continuously (5-8 hours)
  • Frequently (3-4 hours)
  • Occasionally (1-2 hours)
  • Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - FREQUENTLY

   Light: 14 lbs & under - CONTINUOUSLY

CARRYING:

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - FREQUENTLY

   Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

   Above Shoulder - FREQUENTLY

   At Shoulder - CONTINUOUSLY

   Below Shoulder - CONTINUOUSLY

TWISTING - CONTINUOUSLY

BENDING - FREQUENTLY

KNEELING/CRAWLING – FREQUENTLY

SQUAT - FREQUENTLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - OCCASIONALLY

HEARING - FREQUENTLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - OCCASIONALLY

   Visual, depth perception - FREQUENTLY

   Visual, color vision – CONTINUSOULY 

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - OCCASIONALLY

OTHER, please describe - 


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