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Sms Program Manager Jobs in Georgia (NOW HIRING)

1 800 Flowers

Assistant Manager, CRM

Atlanta, GA · On-site +1

$60K/yr

The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time. * 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS ...

Sports & Social

Promotions Manager

Atlanta, GA

... SMS booked parties * building guest lists * celebration parties * hotel program/office visits * VIP ... Supervise, manage, and direct hourly team members when they are working promotional hours, happy ...

Home Depot

STORE MANAGER

Hartwell, GA · On-site

Store Managers (SMs) are accountable for leading profitable operations of their store. Store ... programs and new store initiatives to improve simplification in the stores; Evaluate in-stock ...

The Cordish Companies

Promotions Manager

Atlanta, GA · On-site

... SMS booked parties * building guest lists * celebration parties * hotel program/office visits * VIP ... Supervise, manage, and direct hourly team members when they are working promotional hours, happy ...

KSB SE and Co KGaA

EHS assistant manager

Grovetown, GA · On-site

$75K - $102K/yr

... programs across our four KSB GIW, Inc. locations. This role ensures regulatory and management ... Maintain and improve integrated ESH management systems (EMS, EnMS, SMS) * Analyze system ...

Ksb

EHS assistant manager

Grovetown, GA · On-site

$75K - $102K/yr

... ESH) programs across our four KSB GIW, Inc. locations. This role ensures regulatory and ... Maintain and improve integrated ESH management systems (EMS, EnMS, SMS) * Analyze system ...

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Sms Program Manager information

What is an SMS program manager?

An SMS Program Manager is a professional responsible for planning, implementing, and overseeing text messaging campaigns for organizations. They coordinate messaging strategies, manage subscriber lists, ensure compliance with regulations, and analyze campaign performance to optimize results. SMS Program Managers often work closely with marketing, customer service, and IT teams to achieve communication goals and enhance customer engagement. They must stay updated on industry best practices and legal requirements for SMS communications.

How does an SMS program manager collaborate with cross-functional teams to execute successful messaging campaigns?

As an SMS Program Manager, you'll regularly work with marketing, product, IT, and customer support teams to coordinate campaign strategies, ensure compliance, and optimize message delivery. Collaboration often involves aligning campaign goals, sharing key customer insights, and working through technical challenges such as integrating messaging platforms with CRM systems. Effective communication and project management are critical, as you'll be responsible for ensuring all stakeholders are informed about timelines, deliverables, and performance metrics. This collaborative environment helps drive successful, compliant, and impactful SMS campaigns.

What are the key skills and qualifications needed to thrive as an SMS program manager, and why are they important?

To thrive as an SMS Program Manager, you need expertise in project management, mobile communication strategies, and a bachelor’s degree in business, marketing, or a related field. Familiarity with SMS platforms (such as Twilio or EZ Texting), CRM systems, and analytics tools is typically required, along with certifications like PMP or Agile. Strong organizational, analytical, and communication skills help manage campaigns and collaborate with cross-functional teams effectively. These competencies are crucial for ensuring SMS campaigns are executed efficiently, meet compliance standards, and achieve business objectives.

What is the difference between Sms Program Manager vs Email Marketing Manager?

AspectSms Program ManagerEmail Marketing Manager
CredentialsMarketing or Communications degree, certifications in digital marketingMarketing or Communications degree, certifications in digital marketing
Work EnvironmentTech companies, retail, healthcare with focus on mobile messagingRetail, e-commerce, media with focus on email campaigns
Industry UsageCommon in industries leveraging mobile communicationWidespread across industries using email marketing
Primary FocusDeveloping and managing SMS campaigns, ensuring complianceCreating and optimizing email campaigns, analyzing engagement

Both roles involve digital marketing skills and require understanding of customer engagement strategies. While the Sms Program Manager specializes in mobile messaging campaigns, the Email Marketing Manager focuses on email communication. They often work together to create integrated marketing strategies, but their core channels and tools differ.

Infographic showing various Sms Program Manager job openings in Georgia as of September 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 86% In-person, and 14% Hybrid job distribution.

Assistant Manager, CRM

Atlanta, GA • On-site, Remote

1 800 Flowers
See more jobs at 1 800 Flowersexternal

$60K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

1-800-Flowers rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

1-800Flowers.com, Inc has consistently been at the forefront of innovation and customer experience for the last 40+ years. This exciting and impactful role powers our Loyalty and Retention programs for all the brands within our enterprise, including 1-800-Flowers, Harry & David, Cheryl's Cookies, Personalization Mall, The Popcorn Factory, Shari's Berries and more.

Hybrid (Jericho, NY or Atlanta, GA Monday -Thursday in-office and remote on Friday)

Role Summary

The CRM Assistant Manager, Email & SMS Activation is responsible for driving revenue performance through the activation of promotional and lifecycle campaigns across Email and SMS. This role assists with the channel activation plan and is accountable for delivering revenue targets by ensuring campaigns are executed flawlessly, launched on time, and continuously optimized.

This role partners closely with CRM Strategy, Loyalty, Creative, Analytics, Brand teams, and CRM Operations. While CRM Ops manages technical build and deployment, this role is responsible for ensuring campaigns are set up to perform, measured correctly, and improved through structured test-and-learn.

Key Responsibilities

Revenue & Performance Ownership

  • Contribute to revenue delivery for Email and SMS by managing campaign readiness, execution quality, and ongoing optimization
  • Monitor daily/weekly channel performance and flag risks, opportunities, and actions needed to hit revenue goals
  • Partner with CRM Strategy and Analytics to identify performance drivers and recommend improvements to targeting, cadence, creative, and offer strategy

Campaign Activation & Orchestration

  • Assist with the activation workflow for Email and SMS campaigns from intake through deployment, partnering with CRM Ops for build, QA, and send execution
  • Translate campaign strategy into clear activation requirements (audience, personalization, creative specs, timing, channel mix, measurement)
  • Support campaign timelines, stakeholder inputs, approvals, and readiness to ensure launches happen on time and perform as intended

Performance Reporting & Optimization

  • Deliver campaign performance reporting and insights across key KPIs (revenue, conversion, CTR, opt-outs, deliverability)
  • Drive continuous improvement through structured A/B testing and optimization of creative, cadence, and targeting
  • Support improvements to CRM execution processes and ways of working across Email and SMS

Qualifications

  • 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS activation experience
  • Demonstrated ability to own and deliver revenue outcomes through CRM channels
  • Strong understanding of Email and SMS best practices including compliance (CAN-SPAM, TCPA), deliverability, and customer experience
  • Proven ability to work effectively with CRM Operations teams and manage cross-functional execution in a matrixed environment
  • Highly organized with strong project management skills and attention to detail
  • Data-driven mindset with ability to interpret results and turn insights into performance improvements
  • eCommerce and/or retail experience preferred

The expected salary for this position is $60,000 annually. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Featured benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Disability insurance

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.

  • 2-4+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS activation experience
  • Demonstrated ability to own and deliver revenue outcomes through CRM channels
  • Strong understanding of Email and SMS best practices including compliance (CAN-SPAM, TCPA), deliverability, and customer experience
  • Proven ability to work effectively with CRM Operations teams and manage cross-functional execution in a matrixed environment
  • Highly organized with strong project management skills and attention to detail
  • Data-driven mindset with ability to interpret results and turn insights into performance improvements
  • eCommerce and/or retail experience preferred

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