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Smart Serve Certificate Jobs (NOW HIRING)

R1 RCM

Birth Certificate Clerk

Nashville, TN · On-site

$16.61 - $22.95/hr

... serve around the world. We go beyond expectations in everything we do. Not only does that drive ... smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating ...

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How much do smart serve certificate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for smart serve certificate in the United States is $144,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,000.00 and $162,500.00 per year, depending on experience, location, and employer.

What is a Smart Serve certificate?

A Smart Serve Certificate is an official certification required in Ontario, Canada, for individuals who serve, sell, or handle alcohol in licensed establishments. It is obtained by completing the Smart Serve training program, which educates participants on responsible alcohol service, provincial laws, and techniques for preventing alcohol-related harm. This certification is mandatory for bartenders, servers, managers, and anyone involved with alcohol service in restaurants, bars, and event venues. Employers often require proof of this certificate before hiring or scheduling staff for shifts involving alcohol. The training can be completed online or in-person, and certification is valid for life.

What are the key skills and qualifications needed to thrive as a Smart Serve certified server?

To thrive as a Smart Serve certified server, you need strong knowledge of responsible alcohol service, understanding of liquor laws, and effective customer service skills, along with a valid Smart Serve certification. Familiarity with point-of-sale (POS) systems and digital scheduling tools is typically required. Excellent communication, conflict resolution, and situational awareness are critical soft skills for managing customer interactions and ensuring compliance. These skills are vital to promote guest safety, reduce liability risks, and maintain a positive dining or bar environment.

What are some common challenges faced by individuals working in hospitality roles that require a Smart Serve certificate?

Individuals in hospitality roles requiring a Smart Serve Certificate often face challenges such as managing high-pressure situations, especially during peak hours, and ensuring responsible alcohol service to prevent overconsumption. They must remain vigilant in checking IDs to comply with legal age requirements and handle potentially difficult or intoxicated patrons tactfully and professionally. Collaboration with team members, such as bartenders and security staff, is essential to maintain a safe and enjoyable environment for all guests.

What is the difference between Smart Serve Certificate vs Bartender Certification?

AspectSmart Serve CertificateBartender Certification
Required CredentialsSmart Serve CertificateSmart Serve Certificate (may be required in some regions)
Work EnvironmentLicensed establishments serving alcohol in OntarioBars, restaurants, events serving alcohol
Employer & Industry UsageMandatory for alcohol servers in OntarioOften required or recommended for bartenders in various regions
Comparison Search IntentYesYes

The Smart Serve Certificate is a mandatory certification for anyone serving alcohol in Ontario, ensuring responsible alcohol service. Bartender Certification may be required in some regions but is often more focused on bartending skills and mixology. While both certifications relate to alcohol service, the Smart Serve Certificate is specifically mandated by law in Ontario, whereas Bartender Certification can vary by location and employer requirements.

What job categories do people searching Smart Serve Certificate jobs look for?

The top searched job categories for Smart Serve Certificate jobs are:

Smart Serve Certificate jobs near you
Infographic showing various Smart Serve Certificate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $144,999 per year, or $69.7 per hour.

Product Support Agent - Smart Building

RealPage, Inc.

Richardson, TX • Remote

$19.62 - $33.46/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

225th of 245 rated software companies

Job description

Overview

The STRATIS Tier 2 Customer Support Agent is a key member of the Smart Building Product Support team, responsible for resolving complex issues for Smart Access, Smart Devices (IoT), and related solutions across a large portfolio of properties.

This role supports high-touch and strategically important clients and collaborates cross-functionally with engineering and product teams to ensure timely and effective resolutions. The position requires excellent communication skills, a customer-first mindset, and a willingness to learn.

This role serves as a critical point of escalation and customer advocacy within the Smart Building support organization. Success in this position requires a blend of technical problem-solving, strong communication, and the ability to lead resolution efforts across multiple stakeholders.

The shift for this role is 11-8 PM EST Monday-Friday.

Responsibilities
  • Take ownership of support tickets and drive them through to resolution across teams
  • Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions
  • Document all customer interactions, findings, and resolutions in the ticketing system
  • Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions
  • Set expectations and maintain transparency with customers throughout the resolution process
  • Deliver a personalized support experience by understanding customer environments and business needs
  • Effectively manage interactions with potentially frustrated customers
  • Resolve complex, high-impact support issues for strategic and high-touch clients
  • Provide real-time problem-solving for urgent or escalated situations
  • Champion tickets internally, coordinating across engineering, product, and partner teams
  • Ensure adherence to resolution timelines and service expectations
  • Contribute to knowledge sharing, documentation, and troubleshooting guidance
  • Maintain in-depth knowledge of and proficiency with internal systems, support tools, platforms and integrations
  • Provide structured summaries of product misbehavior and trends that may help to identify bugs, defects, and system failures to engineering teams
  • Manage multiple concurrent tasks and priorities effectively
  • Provide on-call or after-hours escalation support as needed
Qualifications
  • 2+ years of customer service experience, preferably in a contact center environment
  • Has strong communication skills, both written and verbal
  • Strong technical and troubleshooting skills (PCs and Internet computing)
  • A proven track record of communication and people skills
  • Problem solver and able to think quickly on the spot
  • An unwavering passion for client success
  • Preference for working in fast-paced, goal-oriented environments
  • Comfortable de-escalating potentially frustrated customers over the phone or via email
  • Persistent, outgoing, and motivated personality seeking a culture that values out-of-the-box ideas and solutions
  • Desire to engage in new systems and technology and convey knowledge to partners and customers #LI-JL1 #LI-REMOTE

Salary and Benefits

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay RangeUSD $19.62 - USD $33.46 /Hr.Employment Type: OTHER

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