Learn about iFLY's Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an ... Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering ...
Learn about iFLY's Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an ... Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering ...
Learn about iFLY's Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an ... Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering ...
New
Learn about iFLY's Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an ... Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering ...
New
General Description Salary Range: $60-$65k annually At iFLY, our mission is to deliver the dream of ... As the Operations Manager, you will lead and inspire the team of instructors, customer service reps ...
General Description Salary Range: $60-$65k annually At iFLY, our mission is to deliver the dream of ... As the Operations Manager, you will lead and inspire the team of instructors, customer service reps ...
Front Desk / Customer Service Representative - Key Holder (Shift Leader)
Paramus, NJ · On-site
$17.92/hr
Learn about iFLY's Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an ... Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering ...
New
Front Desk / Customer Service Representative - Key Holder (Shift Leader)
Paramus, NJ · On-site
$17.92/hr
Learn about iFLY's Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an ... Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering ...
New
Learn about iFLY's Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an ... Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering ...
Learn about iFLY's Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an ... Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering ...
Highly competitive salary with annual incentive compensation potential * Commencement bonus * Paid ... Skydiving Center at Cass County Airport offers tandem skydives with certified instructors. For ...
Quick apply
Highly competitive salary with annual incentive compensation potential * Commencement bonus * Paid ... Skydiving Center at Cass County Airport offers tandem skydives with certified instructors. For ...
Skydiving Instructor Salary information
How much can you make as a skydiving instructor?
What is the difference between Skydiving Instructor Salary vs Parachute Rigger Salary?
| Aspect | Skydiving Instructor Salary | Parachute Rigger Salary |
|---|---|---|
| Required Certifications | USPA Instructor Certification, First Aid/CPR | FAA Parachute Rigger Certificate, FAA Medical |
| Work Environment | Drop zones, outdoor skydiving centers | Manufacturing facilities, parachute repair shops |
| Employer & Industry | Skydiving schools, adventure sports companies | Parachute manufacturing and maintenance companies |
While both roles require specialized certifications and involve working with parachutes, Skydiving Instructors primarily teach and supervise skydiving jumps in outdoor environments, earning an average salary of $30,000 to $50,000 annually. Parachute Riggers focus on inspecting, repairing, and packing parachutes in controlled settings, with salaries typically ranging from $40,000 to $60,000. The roles differ in work environment and responsibilities but share a common industry focus on parachute safety and certification requirements.
What are some common challenges faced by skydiving instructors, and how can new instructors prepare for them?
Do skydiving instructors make good money?
Where do ski instructors get paid the most?
What is the average salary of a skydiving instructor?
What are the key skills and qualifications needed to thrive as a Skydiving Instructor, and why are they important?

Front Desk / Customer Service Representative - Key Holder (Shift Leader)
Austin, TX
$14/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 14 days ago
Job description
Front Desk / Customer Service Representative - Key Holder (Shift Leader)
During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!) After 30 days, your base rate will be $14.00 plus commissions.
Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!
Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR:
Safety First
Outrageous Passion
Accountability
Respect
CSR Day-to-Day:
- Safety - Promote customer safety throughout their time in the wind tunnel and facility
- Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- Service - Maintain a positive and friendly attitude that excites customers about the experience and assists them in a timely manner
- Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- Additional Responsibilities - Stock merchandise, clean and maintain the facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing-related photography, video, and social content capture for promotional usage.
Additional Responsibilities – Key Holder Designation (as assigned):
- Serve as the designated supervisor for part or all of assigned shifts, providing leadership and direction to the team.
- Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering high-quality customer interactions.
- Opening and Closing: Oversee opening and closing procedures, including security system management, equipment setup/shutdown, cleanliness checks, and securing all entry points.
- Customer Service: Uphold iFLY’s mission and values in every interaction, serving as a role model for the team. Resolve customer issues promptly and professionally, ensuring a world-class experience for all visitors.
- Daily Operations: Monitor daily operations to ensure seamless, efficient workflows and adherence to company policies.
- Team Engagement: Educate team members on operational best practices and customer engagement to maintain high standards of safety and service. Engage and motivate team members to drive performance and achieve location goals.
- Tunnel Maintenance: Conduct routine checks of equipment, facilities, and inventory to support smooth daily operations.
- Administrative Duties: Assist in tracking sales and performance metrics, contributing to location objectives and targets. Covering for the manager, answering customer calls, assisting with customer and team member incidents, and assisting vendors in the building.
Ability to:
- Stand for about 8 hours a day while working on a point-of-sale system
- Exercise good judgment while staying focused and attentive throughout the duration of the flight session while operating tunnel wind at speeds up to 160 mph
What We are Looking For:
- Must be 18 years of age or older
- Weekend availability is required
- High school diploma or equivalent (required)
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills
The Good Stuff:
- Competitive Salary and performance bonus opportunities
- Medical, dental, vision and supplemental plans
- Paid time off (PTO) and;
- Parental Leave
- Company Holidays
- 401k retirement investment
- Private Wellness Coaching
- Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
- Tuition reimbursement
- Referral bonus program
- Team member discount on retail merchandise and flight packages
- Free flight time for team members and family
- Ongoing training and development program
All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!