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Shore Excursion Staff Cruise Ship Jobs (NOW HIRING)

Red Hospitality & Leisure

The Cruise Ship Excursion Manager is ultimately responsible for daily operations of Cruise Ship ... Additionally this position will communicate with shipboard shore excursions teams and pass along ...

Red Hospitality

Cruise Ship Excursion Manager

VI · On-site

$60K/yr

The Cruise Ship Excursion Manager is ultimately responsible for daily operations of Cruise Ship ... Additionally this position will communicate with shipboard shore excursions teams and pass along ...

New

Allen Marine Tours

Dock Representative

Sitka, AK · On-site

$16 - $19/hr

Summary for Dock Representative The position works with cruise line shore excursion staff, motor ... This includes working with bus companies and ship staff to ensure passengers' special needs are met.

Allen Marine Tours

Dock Representative

Juneau, AK · On-site

$16 - $19/hr

Summary for Dock Representative The position works with cruise line shore excursion staff, motor ... This includes working with bus companies and ship staff to ensure passengers' special needs are met.

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$16 - $19/hr

Summary for Dock Representative The position works with cruise line shore excursion staff, motor ... This includes working with bus companies and ship staff to ensure passengers' special needs are met.

Red Hospitality & Leisure

$17/hr

The Cruise Ship Excursion Guide is ultimately responsible for guiding guests of Cruise Ship Excursions executed by RED Hospitality and Leisure. The scope of responsibility will include, but is not ...

Red Hospitality

Cruise Ship Excursion Guide

VI · On-site

$17/hr

The Cruise Ship Excursion Guide is ultimately responsible for guiding guests of Cruise Ship Excursions executed by RED Hospitality and Leisure. The scope of responsibility will include, but is not ...

New

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Shore Excursion Staff Cruise Ship information

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$10

$27

$52

How much do shore excursion staff cruise ship jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for shore excursion staff cruise ship in the United States is $27.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $38.46 per hour, depending on experience, location, and employer.

What is a shore excursion staff member on a cruise ship?

Shore Excursion Staff on a cruise ship are responsible for organizing, promoting, and managing tours and activities for passengers at various ports of call. They provide information about available excursions, assist guests in booking tours, and ensure all logistics run smoothly on excursion days. Their role also includes handling guest inquiries, addressing concerns, and often accompanying groups to ensure safety and satisfaction. Effective communication, strong organizational skills, and a customer-service mindset are essential for this job.

What are the key skills and qualifications needed to thrive as a shore excursion staff member on a cruise ship?

To thrive as a Shore Excursion Staff member on a cruise ship, you typically need strong customer service skills, sales experience, and a background in hospitality or tourism, often supported by relevant certifications or degrees. Familiarity with reservation systems, point-of-sale software, and multilingual abilities are also highly valued. Outstanding communication, adaptability, and problem-solving skills help you deliver memorable guest experiences and handle unexpected situations effectively. These abilities are crucial for ensuring guest satisfaction, maximizing excursion participation, and maintaining smooth operations in a dynamic, multicultural environment.

What are some common challenges shore excursion staff face on a cruise ship, and how can they be managed?

Shore Excursion Staff often deal with challenges such as managing large groups of guests, coordinating with local tour operators, and adapting to last-minute itinerary changes due to weather or port restrictions. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these challenges. Working collaboratively with other departments and maintaining a flexible, guest-focused attitude helps ensure smooth operations and high guest satisfaction.
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Shore Excursion Staff Cruise Ship jobs near you
Infographic showing various Shore Excursion Staff Cruise Ship job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,874 per year, or $27.3 per hour.

Shore Excursion Staff - New Orleans

Intercruises Shoreside & Port Services

New Orleans, LA • On-site

$17/hr

Full-time

Retirement

Posted 3 days ago

New

Job description

Join the Intercruises Shoreside amp; Port Services team as a Shore Excursion staff member where you will be the main point of contact for the Cruise Line for Shore Excursions.. You will be part of the team responsible for the preparation of the operation and the staff involved ensuring high standard quality of services in order to achieve development of the business and client satisfaction.
About the Job:
  • Responsible for the smooth operation from start to end
  • Be at the port for the arrival of the cruise ship passengers.
  • Ensure that all buses are ready, lined up and in the correct place and arrange all signage according and corresponding to the dispatch sheet.
  • Brief all drivers/guides to ensure that they are adequately prepared for the tour .
  • Prepare the office space, complete vouchers and prepare any additional forms that the drivers must take when they depart.
  • Inform all drivers of their headcounts and help to welcome guests to the city while guiding them to the buses.
  • Assist to load the buses, count tickets and ensure a smooth and efficient dispatch.
  • Once the buses have dispatched, complete all necessary paperwork and record the passenger counts.
  • Once the busses depart pick up all the signage and store accordingly
  • Settle and agree on the tour participation with the ship
  • Prepare for the tours to return and greet each bus upon their arrival back at the pier.
  • Communicate with the ship staff on the status of the tours as they return.
  • When all busses have returned advise the Cruise designated person that all passengers have returned and close up the office.
What we provide:
  • $17.00 hourly pay
  • Referral bonus
  • Paid training
  • Weekly pay
  • 401K retirement plan
  • Travel and entertainment discounts
About You:
  • Able to multitask and work a flexible schedule including weekends and Holidays
  • Ideally, have knowledge and understanding of daily planning and Operation in a holiday destination/cruise business.
  • You are able to meet daily deadlines, efficiently and precisely.
  • Work well under especially under pressure and able to make decisions to benefit the company and passengers. .
  • Excellent communication skills in English including verbal and written, Additional language a plus
  • You have a pro-active guest service mind-set with a clear focus on quality and efficiency.
  • Driver’s license is a plus​​​
Intercruises Shoreside amp; Port Services is an equal opportunity employer (EOE) and does not discriminate based on race, religion, color, national origin, sex, gender, disability, genetic information or any other characteristic protected by law.

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