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PERSONAL SHOPPING OPERATIONS

MR PORTER is the world's leading online luxury destination for men's style, combining an unrivalled curation of over 500 designer brands with exclusive collections, finewatchesandjewellery.Beyond retail, MR PORTER sets itself apart through world-class editorial content, including expert styling advice, shoppable features, and culturally driven stories spanning fashion, travel, design, fitness, and lifestyle-creating a complete luxury experience for the moderngentleman.

MR PORTERchampions unparalleled customer service, a seamless shopping experience across all devices, luxurious packaging, easyreturnsand a multi-lingual customer care team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era,MR PORTERcontinues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for our discerning clientele.

The Role:

MR PORTERis looking for a passionatePersonal Shopping Operationsteam member to join our team and play a key role in ensuring the smooth running of the Personal Shopping department. In this role, you will be a critical part of the team, supporting seamless customer service, resolving operationalchallengesand ensuring clients enjoy an exceptional, personalised experience. You will be customer-centric, solution-driven and bring a creative flair to craft personalised client-facing communications whilemaintainingthe highest attention to detail.

This is an exciting opportunity for someone with experience in fashion retail, clientservicesand operational support, who is eager to grow their career in luxury fashion. You will develop the skills, insights andexpertiserequiredto support a high-performing Personal Shopping team, while making a tangible impact on both client satisfaction and the overall efficiency of the department.

Besides a competitive salary, we can offer you:

• A 401(k) plan that both you and the company contribute to

• A portal with an array of discounts on things like theme park and cinema tickets

• Our famous staff discount along with exclusive staff sales

• Medical, Dental and Vision insurance

• Commuter benefit and flexible spending

• A chance to be part of a fun and caring team that support each other

You willbe responsible for:

Exceptional end-to-end client service & follow up:

• Resolve all daily order issues, returns, stock discrepancies etc

• Support Personal Shoppers by processing orders, pre-ordersand reservations accurately and efficiently.

• Act as a proactive, solution-driven point of contact for clients, providingtimelyassistancewith orders, returns,reservationsand product queries.

• Liaise with all relevant departments to resolve issues promptly and follow up until completion

• Escalate complaints to the Personal Shopping Managers when necessary

Support Personal Shoppers to close sales:

• Help with creating bespoke client edits featuring product images, detailed descriptions and pricing, tailored to individual client tastes,preferencesand past purchases.

• Monitor client responses and adjust client follow-up based on engagement levels, preferences, and buying history.

• Outline the service benefits to unengaged customers and support the Personal Shoppers with planned client follow up

• Create customer profilesin order tooffer a more personalised service

• Maintain and update customer lists and records, ensuring data isaccurateandup-to-date.

• Look after a Personal Shopper's customers when on holiday/absent

Stock requests management:

• Arrange samples and stock for client style suites

• Organise and check stock for consignment deliveries to key customers

• Assistwith events set up, participation and take down

• Ability to travel on request to support client facing activations

The type of person we are looking for:

• Be flexible, positive and a proactive team player who thrives in a fast-paced, collaborative environment.

• Proven experience in client-facing or sales/ operations roles, with a history of achieving results and a true enthusiasm for fashion and styling.

• Effectively manage multiple priorities under pressure, meeting tight deadlines whilemaintainingattention to detail.

• Demonstrate a commitment to exceptional customer service, goingabove and beyondto support both clients and internal teams,anticipatingneeds and delivering solutions.

• Possess exceptional communication skills, able to influence and build strong relationships across teams.

• Be proficient in Microsoft Office, with strong PowerPoint skills; experience with InDesign is a plus.

To Apply:

From the moment you walk through our doors and join theMR PORTERteam we are committed to making your journey with us inspirational and Evolutionary.

If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV

Luxe Experience Group is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate toadviseus accordingly.