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Shopify Order Processing Jobs in Houston, TX (NOW HIRING)

jewelry

Online Sales Associate

Houston, TX · On-site

$17 - $20/hr

Responsibilities may include working the register, stocking shelves, processing inventory, and ... Contact each client for orders coming in * Follow all safety and loss prevention procedures. * Take ...

jewelry

Online Sales Associate

Houston, TX · On-site

$17 - $20/hr

Responsibilities may include working the register, stocking shelves, processing inventory, and ... Contact each client for orders coming in * Follow all safety and loss prevention procedures. * Take ...

jewelry

Online Sales Associate

Houston, TX · On-site

$17 - $20/hr

Responsibilities may include working the register, stocking shelves, processing inventory, and ... Contact each client for orders coming in * Follow all safety and loss prevention procedures. * Take ...

EZ FALATEC LLC

Be Seen First

Shipper / Buyer - Electronics Store (In person)- FT/PT Position

Sugar Land, TX · On-site

$14 - $16/hr

Pick, pack, and ship online orders (eBay and Shopify) accurately * Match items to orders and check ... testing process (data wiping, iCloud removal, Windows and MacOS) * Comfortable in a fast paced ...

EZ FALATEC LLC

Be Seen First

Shipper / Buyer - Electronics Store (In person)- FT/PT Position

Sugar Land, TX · On-site

$14 - $16/hr

Pick, pack, and ship online orders (eBay and Shopify) accurately * Match items to orders and check ... testing process (data wiping, iCloud removal, Windows and MacOS) * Comfortable in a fast paced ...

FIGS

Part-Time Community Hub Associate

Houston, TX · On-site

$14 - $16/hr

... online orders placed in-store. * Collaborate in planning and executing in-store events and ... Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred)

All JobsShopify Order Processing JobsShopify Order Processing Jobs in Houston, TX

Shopify Order Processing information

See Houston, TX salary details

$27.2K

$66.7K

$138K

How much do shopify order processing jobs pay per year?

As of Jul 26, 2026, the average yearly pay for shopify order processing in Houston, TX is $66,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $72,600.00 per year, depending on experience, location, and employer.

What is the difference between Shopify Order Processing vs Shopify Customer Service Representative?

AspectShopify Order ProcessingShopify Customer Service Representative
Primary ResponsibilitiesFulfilling orders, managing inventory, processing paymentsAssisting customers, handling inquiries, resolving issues
Required SkillsOrder management, attention to detail, basic e-commerce knowledgeCommunication skills, problem-solving, customer service experience
Work EnvironmentWarehouse, online platforms, e-commerce settingsCall centers, online chat, email support
Common CertificationsNone typically required, e-commerce familiarity beneficialCustomer service certifications advantageous

Shopify Order Processing focuses on managing and fulfilling online orders, while Shopify Customer Service Representatives handle customer inquiries and support. Both roles are essential in e-commerce, but they differ in daily tasks and skill sets required.

What are some common challenges faced in a Shopify Order Processing role, and how can they be managed effectively?

A common challenge in Shopify Order Processing is managing high order volumes during peak sales periods, which can lead to delays or errors if not handled efficiently. Staying organized by using automation tools, maintaining accurate inventory records, and communicating clearly with customers and the fulfillment team can help minimize mistakes. Additionally, troubleshooting payment or shipping issues and coordinating returns require strong problem-solving skills and attention to detail. Proactively addressing these challenges ensures a smooth workflow and positive customer experience.

What are the key skills and qualifications needed to thrive as a Shopify Order Processing Specialist, and why are they important?

To excel in Shopify Order Processing, you need strong attention to detail, basic e-commerce knowledge, and experience with order management, often supported by familiarity with Shopify’s platform. Proficiency in Shopify’s admin dashboard, third-party fulfillment apps, and basic spreadsheet tools like Excel is typically required. Excellent communication, problem-solving, and time management skills help professionals handle customer inquiries and resolve order issues efficiently. These abilities ensure accurate and timely order fulfillment, leading to customer satisfaction and smooth business operations.

What is Shopify order processing?

Shopify order processing refers to the steps taken to fulfill customer orders placed through a Shopify store. This process typically includes reviewing incoming orders, verifying payment, preparing items for shipment, updating inventory, and providing tracking information to customers. Efficient order processing ensures timely delivery and enhances customer satisfaction. Store owners can manage and automate order processing using Shopify’s built-in tools and apps, which help streamline fulfillment and reduce errors.
What are popular job titles related to Shopify Order Processing jobs in Houston, TX? For Shopify Order Processing jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Shopify Order Processing jobs in Houston, TX look for? The top searched job categories for Shopify Order Processing jobs in Houston, TX are:
What cities near Houston, TX are hiring for Shopify Order Processing jobs? Cities near Houston, TX with the most Shopify Order Processing job openings:
Shopify Order Processing jobs near you
Infographic showing various Shopify Order Processing job openings in Houston, TX as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $66,749 per year, or $32.1 per hour.
Online Sales & Customer Support Specialist

Online Sales & Customer Support Specialist

Baths of America

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

DESCRIPTION
Online Sales & Customer Support Specialist
About the Role
Are you passionate about helping customers create beautiful bath and kitchen spaces while delivering an exceptional online shopping experience? Baths of America is seeking an Online Sales & Customer Support Specialist whose mission is to turn one-time online buyers into long-term, high-value customers.
You'll engage with luxury homeowners, builders, interior designers, contractors, and DIY customers, adapting your communication style to each audience while helping them purchase the right products for their projects. Our specialty is luxury plumbing fixtures, decorative hardware, vanities, sinks, faucets, appliances, and bath accessories from the industry's leading brands.
Success in this role means more than answering customer questions. You'll proactively follow up with customers, recommend companion products and installation components, build lasting relationships, and deliver the kind of wow-level service that generates five-star reviews and repeat business.
Working closely with the E-Commerce Director, Sales Team, Purchasing, and Warehouse Operations, you'll play a critical role in growing Baths of America's online business while increasing customer lifetime value.
Sales & Follow-Up Responsibilities
  • Proactively follow up with online customers via phone, text message, and email after purchases to ensure they have everything needed to complete their project.
  • Review every online order for missing companion products, installation components, trim kits, valves, drains, accessories, mounting hardware, and other required items.
  • Recommend complementary products, complete product packages, and upgrade opportunities that improve the customer's project while increasing order value.
  • Build relationships that position Baths of America as the customer's preferred source for future bath and kitchen remodeling projects.
  • Generate repeat business by maintaining ongoing communication throughout the customer's remodeling journey.
  • Track all outreach attempts, customer conversations, follow-up tasks, and sales opportunities within the company's CRM (such as HubSpot).
  • Ask satisfied customers to leave online reviews to strengthen Baths of America's reputation and increase customer trust.

Customer Support Responsibilities
  • Respond to live chat inquiries and new website leads within minutes, delivering wow-level service that earns five-star customer reviews.
  • Respond professionally to customer inquiries by phone, email, live chat, and other online communication channels.
  • Assist customers with product selection, pricing, availability, specifications, order status, shipping questions, and installation requirements.
  • Process orders, cancellations, exchanges, returns, refunds, and warranty requests accurately and efficiently.
  • Manage customer accounts, online orders, and website-generated leads within Shopify and other company systems.
  • Monitor Shopify orders for fraud alerts, payment issues, and fulfillment exceptions while coordinating resolutions with the appropriate departments.
  • Coordinate with Purchasing, Warehouse, Shipping, and Vendor partners to resolve customer issues quickly.
  • Communicate expected lead times clearly, explaining when products are made-to-order, custom manufactured, or have extended vendor lead times. Help customers understand why certain luxury products require additional production time while assuring them we will always work to deliver as quickly as possible.
  • For builders, designers, and contractors, encourage customers to involve Baths of America early in the project planning process so product availability and lead times can be managed proactively.
  • Maintain accurate customer documentation within the CRM and customer support platform.
  • Assist in developing FAQs, canned responses, knowledge base articles, and customer communication templates.

Product Knowledge & Continuous Learning
  • Continuously expand your knowledge of luxury plumbing, decorative hardware, kitchen, and bath products.
  • Study competitor websites to better understand product applications, required installation components, recommended accessories, and complete product packages.
  • Research opportunities where proactive customer follow-up could improve the buying experience and increase sales.
  • Stay current on trends within the bath, kitchen, plumbing, and luxury home improvement industries.
  • Recommend new products, brands, and online merchandising opportunities that improve Baths of America's product offering.
  • Company training and resources will be provided, but self-directed learning, curiosity, and personal initiative are expected.

Required Qualifications
  • High school diploma or GED required; Associate's or Bachelor's degree is a plus.
  • Minimum of 2 years of customer service experience in retail, e-commerce, or order management.
  • Outstanding verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Excellent attention to detail.
  • Ability to quickly learn new software and business processes.
  • Proficiency with Microsoft Office and/or Google Workspace.
  • Comfortable making repeated outbound phone calls, emails, and text messages throughout the day.
  • Able to communicate professionally with luxury homeowners, builders, interior designers, contractors, and DIY customers, adapting communication style appropriately.

Preferred Qualifications
  • Experience in inside sales, customer retention, account management, or cross-selling/upselling.
  • Previous experience in plumbing, kitchen and bath, appliances, home improvement, construction, luxury retail, or building products.
  • Experience with Shopify or another e-commerce platform.
  • Experience using CRM software such as HubSpot, Salesforce, or similar, including documenting customer interactions and managing follow-up tasks.
  • Experience using Gorgias, Zendesk, Freshdesk, Help Scout, or similar customer support software.
  • Experience reviewing online orders for fraud prevention and payment verification.
  • Familiarity with ERP systems is a plus.
  • Bilingual (English/Spanish) is a plus.

What We're Looking For
The ideal candidate:
  • Loves helping customers while identifying opportunities to increase sales.
  • Is a self-starter with the gumption to research competitors, learn products independently, and follow up persistently without being pushy.
  • Takes ownership of customer relationships from the first inquiry through project completion.
  • Communicates professionally and confidently with customers at every experience level.
  • Enjoys learning technical products and helping customers make informed purchasing decisions.
  • Thrives in a fast-paced, growing business where initiative is recognized and rewarded.

Benefits
Baths of America offers a competitive benefits package including:
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • Paid Time Off (PTO)
  • Paid holidays
  • 401(k) retirement plan (if applicable)
  • Employee discounts on company products
  • Ongoing training and professional development
  • Career growth opportunities, including a defined path to Online Sales Manager as our e-commerce business continues to expand

REQUIREMENTS
Why Join Baths of America?
Baths of America is building one of the premier luxury bath and kitchen destinations in the country. This is an opportunity to work with world-class brands, help shape our expanding online product catalog, and influence the future of our e-commerce business.
You'll have the opportunity to make a direct impact on customer satisfaction, online sales growth, and product strategy while working alongside an experienced team committed to exceptional service. As our online business continues to scale, this role offers a clearly defined career path into an Online Sales Manager position for individuals who demonstrate initiative, leadership, and outstanding sales performance.
If you're driven by building relationships, solving problems, increasing sales, and creating exceptional customer experiences, we'd love to hear from you.

Apply