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Shop Agent Jobs in Virginia (NOW HIRING)

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$15.25 - $19.25/hr

Reservations Agent A Reservations Agent helps future guests plan their vacations by informing them ... Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect. * Coverage and ...

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$14.50 - $18.25/hr

A Reservations Agent helps future guests plan their vacations by informing them about lodging ... Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect. * Coverage and ...

Kingsmill Resort

Reservations Agent $15.00

Williamsburg, VA · On-site

$14.50 - $18.25/hr

A Reservations Agent helps future guests plan their vacations by informing them about lodging ... Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect. * Coverage and ...

sonesta

Guest Service Agent - Part Time

Falls Church, VA · On-site

$17.50 - $19.50/hr

Guest Services Agent The Guest Services Agent (GSA) is responsible for consistently delivering ... Service the shoppe and the pour by ensuring guests receive the service and products offered by the ...

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Reservations Agent $15.00

Williamsburg, VA • On-site

Kingsmill Resort
Traveler Accommodation • 11 - 50 employees
Learn more about Kingsmill Resortexternal

$15.25 - $19.25/hr

Other

Re-posted 10 days ago

Job description

Reservations Agent

A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations.

Responsibilities:
  • Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer.
  • Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities.
  • File guest correspondence or other reservation documentation as needed
  • Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect.
  • Coverage and execution of Front Desk duties as needed
  • Generate outbound call revenue
  • Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage
  • Follow all policy, procedures, and service standards.
  • Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms.
Qualifications:
  • Ability to converse coherently in English.
  • Must be at least 18 years of age.
  • 1-2 years of guest service/customer service experience required.
  • Ability to deal with callers tactfully.
  • Ability to use basic computer applications.
  • Basic keyboarding proficiency.
  • Ability to interact with diverse peoples and help resolve any issues.
  • Ability to retain information.
  • Ability to work in a fast-paced environment.
  • Effective time management and organizational skills.
  • Strong communications skills.
  • Standing /Sitting for up to eight hours per shift
  • Ability to workdays, nights, weekends, holidays.

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