IT Systems Engineer
Wyomissing, PA · On-site
Sherweb * Smart phones
IT Systems Engineer
Wyomissing, PA · On-site
Sherweb * Smart phones
IT Systems Engineer
Wyomissing, PA · On-site
Sherweb * Smart phones
IT Systems Engineer
Wyomissing, PA · On-site
Sherweb * Smart phones
Sherweb information
What is the difference between Sherweb vs Cloud Service Provider?
| Aspect | Sherweb | Cloud Service Provider |
|---|---|---|
| Role | Cloud solutions provider offering hosting, SaaS, and support services | Company or individual offering cloud-based services and solutions |
| Credentials | Certifications in cloud hosting, Microsoft Partner status | Varies; may include vendor certifications, partner status |
| Work Environment | Operational, customer support, technical services | Business environment providing cloud services |
| Industry Usage | Used by businesses seeking cloud hosting solutions | Used by companies offering or reselling cloud services |
Sherweb is a specific cloud solutions provider specializing in hosting and SaaS services, while a cloud service provider is a broader term for any company offering cloud-based solutions. Sherweb focuses on delivering managed services, whereas cloud service providers may include a range of vendors and resellers in the industry.
What are some common challenges faced by professionals working at Sherweb, and how can new hires prepare for them?
Professionals at Sherweb often work in a fast-paced, technology-driven environment where adapting to evolving cloud solutions and client needs is essential. New hires may encounter challenges such as keeping up with regular product updates, managing multiple client accounts simultaneously, and collaborating across diverse teams, including sales, technical support, and product development. To succeed, it's helpful to proactively engage in continuous learning, leverage Sherweb's training resources, and communicate openly with colleagues to resolve issues quickly. Embracing a customer-centric mindset and being adaptable will help new team members thrive.
What are the key skills and qualifications needed to thrive as a Sherweb IT Specialist, and why are they important?
To thrive as an IT Specialist at Sherweb, you need a solid background in cloud computing, IT support, and systems administration, typically supported by relevant certifications such as Microsoft 365 or Azure. Familiarity with ticketing systems, remote management tools, and Sherweb's cloud solutions is vital. Strong problem-solving skills, effective communication, and customer service orientation set top performers apart in this client-facing role. These capabilities are essential for delivering reliable IT support, ensuring client satisfaction, and managing complex technical environments.
What is Sherweb and what does the company do?
Sherweb is a cloud solutions provider that specializes in offering cloud-based services such as Microsoft Office 365, cloud servers, backup solutions, and cybersecurity products to businesses and IT professionals. The company acts as a value-added distributor and partner for managed service providers (MSPs), helping them deploy, manage, and support cloud solutions for their clients. Sherweb is known for its strong customer support, training resources, and partner programs, making it easier for businesses to adopt and manage cloud technologies effectively.
Job description
We have an exciting opportunity for an experienced IT individual to support a territory in the Greater Berks and surrounding region.
The IT Systems Engineer will provide on-site and remote support, for a wide variety of Stratix client companies. Stratix has been in business for over 40 years, with offices in Wyomissing, King of Prussia, Bethlehem, York PA and Edison NJ. We serve clients in multiple industries and are enthusiastic about what's on the horizon. This is a great opportunity to join a forward-thinking team, get a tremendous amount of hands-on experience and operate as a key player on the front lines with our clients, equipping them with the technology they need to achieve their organizational objectives.
Position responsibilities are to serve as a technology consultant in the role of supporting the networks, servers, workstations and other technology assets of our clients.
Requirements
Requirements are as follows:
Experience installing, configuring and supporting the following:
Helpful but not required Experience installing, configuring and supporting the following:
The IT Systems Engineer will provide on-site and remote support, for a wide variety of Stratix client companies. Stratix has been in business for over 40 years, with offices in Wyomissing, King of Prussia, Bethlehem, York PA and Edison NJ. We serve clients in multiple industries and are enthusiastic about what's on the horizon. This is a great opportunity to join a forward-thinking team, get a tremendous amount of hands-on experience and operate as a key player on the front lines with our clients, equipping them with the technology they need to achieve their organizational objectives.
Position responsibilities are to serve as a technology consultant in the role of supporting the networks, servers, workstations and other technology assets of our clients.
Requirements
Requirements are as follows:
- At least three years' experience solving computer problems is expected and certifications and technical degrees are desirable. Of greatest importance is that you possess a commitment to resolving the issue, no matter what it takes.
- Good verbal and written communication ability, being able to discuss and explain technical issues in non-technical terms to which a customer can relate.
- Network + / A+
- Microsoft Certifications preferred
- College or IT trade school degree
- Prior Managed Services experience preferred
Experience installing, configuring and supporting the following:
- Windows 10 and 11
- All supported server operating systems
- Experience providing network level assistance with LAN connectivity, routers, firewalls and overall security.
- Microsoft Windows Server
- Microsoft Exchange Server
- Microsoft Active Directory
- Office 365 and hosted exchange
- LAN, WAN, VPN and other network hardware
- Microsoft Office products
- Troubleshoot Server and workstation hardware and Operating system issues
- Scanners, Printer, and other common office peripherals
- Excellent analysis and troubleshooting skill
- Install & configure new systems and related hardware and software, including industry-specific solutions.
- Familiar in troubleshooting networking and firewall issues. (SonicWALL Preferred).
- Ability to work on projects individually or as a team
- Ability to skillfully and professionally handle client interactions
- Ability to build and/or expand computer networks
- Ability to travel by car to client sites as required, and transport equipment with own vehicle
- Ability to lift 50 pounds
- Able Ability to work within multiple technology methodologies/philosophies
Helpful but not required Experience installing, configuring and supporting the following:
- Datto
- QuickBooks
- Labtech (Automate) networking tools
- VMWare and Hyper-V hypervisors
- Cisco Umbrella
- ConnectWise
- Proofpoint
- Sherweb
- Smart phones
About Stratix Systems
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Reading, PA, US
Year founded
1970