... SBC?s (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services. * Interprets network alert and performance management tool output to properly engineer the capacity and ...
... SBC?s (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services. * Interprets network alert and performance management tool output to properly engineer the capacity and ...
Session Border Controller Sbc information
See Chicago, IL salary details
$20.80 - $21.99
5% of jobs
$21.99 - $23.19
1% of jobs
$23.19 - $24.38
3% of jobs
$24.38 - $25.57
6% of jobs
$25.57 - $26.77
6% of jobs
$27.13 is the 25th percentile. Wages below this are outliers.
$26.77 - $27.96
9% of jobs
$27.96 - $29.15
14% of jobs
The median wage is $29.60 / hr.
$29.15 - $30.35
13% of jobs
$30.35 - $31.54
17% of jobs
$31.56 is the 75th percentile. Wages above this are outliers.
$31.54 - $32.73
14% of jobs
$32.73 - $33.93
12% of jobs
$20
$29
$33
How much do session border controller sbc jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for session border controller sbc in Chicago, IL is $29.29, according to ZipRecruiter salary data. Most workers in this role earn between $26.97 and $31.68 per hour, depending on experience, location, and employer.
What is a session border controller SBC?
A Session Border Controller (SBC) job involves managing and securing Voice over IP (VoIP) communication across networks. SBC professionals configure, monitor, and troubleshoot SBC devices to ensure seamless call routing, security, and interoperability between different networks. They implement security policies to protect against threats such as fraud and denial-of-service (DoS) attacks. Additionally, they optimize voice quality, handle network traffic, and ensure compliance with industry standards.
What does a typical day look like for someone working with a session border controller SBC?
A typical day in an SBC specialist role involves monitoring real-time voice and data traffic, analyzing and resolving VoIP call quality or connectivity issues, and proactively updating system configurations to maintain network security. You'll routinely collaborate with network engineers, telecom teams, and support staff to troubleshoot incidents, deploy new features, or implement patches. Documentation, testing in lab environments, and participation in strategy meetings are also common components of the workflow. This dynamic environment keeps professionals engaged and offers exposure to a wide range of network technologies and challenges.
What are the key skills and qualifications needed to thrive in the session border controller SBC position, and why are they important?
To thrive as a Session Border Controller (SBC) specialist, you need deep knowledge of VoIP, SIP protocols, networking fundamentals, and security principles, generally supported by a degree in computer science or related field. Experience with tools such as Oracle, Cisco, or AudioCodes SBCs, plus certifications like CCNA, SIP School, or vendor-specific credentials, is highly valued. Strong analytical thinking, problem-solving abilities, and clear communication are essential soft skills for diagnosing issues and collaborating with teams. These skills ensure seamless, secure voice communication services while minimizing downtime and security risks in enterprise and carrier environments.
What are the most commonly searched types of Session Border Controller Sbc jobs in Chicago, IL? The most popular types of Session Border Controller Sbc jobs in Chicago, IL are:
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Job description
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.eprocorp.com
We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
Job Description
Mandatory Technical / Functional Skills
- This position will be responsible for senior-level management and maintenance of the companies' CORE Cisco Telecom environment in Data center, Stores and Corporate offices.
- It will include the participation in and oversight of the daily upkeep and administration of the companies' telecom infrastructure and computer systems.
- This position will also be responsible for the Critical administration and maintenance of the companies' Core telecom infrastructure and architecture.
- Experience of configuration and provisioning of Call Manager, Cisco Unified Contact Center, Unity, ACME, CER and CUPS (Cisco Unified Presence Server, SIP PROXY), in a SIP (Session Initiation Protocol) environment.
- Hands on Experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM /CVP and ACME SBC.
- Training and Hands on experience in Call Studio/ ICM Scripting.
- Preferred to have partner certifications on the UCCES /UCCED / UCCEI certified CCNA/CCNP/CCIE-Voice.
- Functional experience in Unified CVP comprehensive deployment model with Unified ICM Enterprise.
- Experience in configuring and troubleshooting Cisco Unified CVP VXML solution for Cisco Unified CVP.
- Experience in Configuring and troubleshooting the Cisco VXML /Voice Gateways.
- Experience in analysis of historical data, diagnostic features and end-to-end serviceability
- Experience in Design of Cisco Unified CVP solution for failover protection and high availability.
- Experience in troubleshooting to isolate and correct system failures.
- Experience in configuring ICM PGs and CTI components used in a UCCE environment.
- Experience in Creating and monitoring call routing scripts using the ICM Script Editor utility.
- Good Hands-on Experience in UCCE/ICM troubleshooting including RTTEST, OPCTEST, PROCMON, DUMPLOG.
Roles and responsibility
- Applies business and technical analytical skills to analyze, implement and deploy comprehensive support processes to resolve complex business & operational issues involving multi-tiered Cisco IP (internet protocol) Telephony applications.
- Implements Cisco IP Telephony solutions by translating business requirements into project plans thru implementation of Cisco IP Telephony applications including Cisco CVP/ACME SBC/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), VXML (Voice Extensible Markup Language) Gateways.
- Applies knowledge of call center operational dynamics as it relates to implementation of ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), Network Routing and Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues.
- Works with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions including software applications, IVR (Interactive Voice Response), Call Center and data base integration with the Cisco IP Telephony infrastructure.
- Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
- Participates, as a key member of the Telecommunications team, in the installation, configuration, troubleshooting, and monitoring of core LAN/WAN services required for VoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLAN's (Virtual Local Area Network), SBC?s (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services.
- Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UCC (Unified Call Center) portion of the VoIP network.
- Maintains knowledge of Cisco UCC/UCM (Unified Call Manager) and network enhancements through both personal and company-sponsored continual education including training courses, seminars, conferences, professional publications.
Qualifications
Total experience in required skill (years) Minimum 7 Years
- Bachelor degree
Additional Information
Deliverables
1. Documenting the Next Generation 2.0 call flows and Scripts.
2. Creating SOP's on the Next Generation 2.0 for the Level 1 and Level 2 operations team.
3. Creating the troubleshooting guides for the Next Generation 2.0 environment."