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Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

Position Summary We are seeking a compassionate and results-driven Mortgage Customer Advocate to ... Financial Services * Call Center * Borrower Assistance

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How much do services customer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for services customer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a services customer?

Services Customer jobs typically involve roles focused on assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience with a company's services. These positions can be found in various industries, such as retail, telecommunications, and IT, and may include titles like Customer Service Representative, Client Support Specialist, or Customer Success Manager. Employees in these roles are responsible for addressing customer needs, providing solutions, and sometimes upselling additional services. Strong communication, problem-solving, and interpersonal skills are essential for success in Services Customer jobs.

What are the key skills and qualifications needed to thrive as a customer service representative?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in resolving customer issues and building rapport. These skills are crucial for ensuring customer satisfaction, loyalty, and effective issue resolution.

How does a services customer representative typically collaborate with other departments to resolve client issues?

Services Customer Representatives frequently work closely with technical support, billing, and sales teams to ensure client concerns are addressed efficiently. When a customer presents an issue beyond routine troubleshooting, representatives coordinate with the relevant team, providing detailed information and following up on progress to keep the client informed. This cross-departmental collaboration is essential for delivering a seamless customer experience and often involves regular meetings or updates to ensure all parties are aligned on customer needs and solutions.

What is the difference between Services Customer vs Services Technician?

AspectServices CustomerServices Technician
Required CredentialsCustomer service skills, basic product knowledgeTechnical certifications, specialized training
Work EnvironmentCustomer locations, call centersOn-site service sites, repair shops
Employer & Industry UsageService industries, retail, hospitalityTechnical service providers, repair companies
Common Search & ComparisonCustomer experience, service supportTechnical skills, repair procedures

Services Customer primarily focuses on assisting clients, managing inquiries, and ensuring customer satisfaction. In contrast, Services Technician performs hands-on repairs, technical troubleshooting, and maintenance tasks. While both roles are essential in service industries, the main difference lies in their responsibilities: one interacts with customers, and the other executes technical work.

What are considered customer service jobs?

Customer service jobs involve assisting customers by answering questions, resolving issues, and providing support related to products or services. Common roles include customer service representatives, call center agents, and support specialists, often requiring communication skills and familiarity with customer management tools.

What are customer service careers?

Customer service careers involve assisting customers by answering questions, resolving issues, and providing support through various channels such as phone, email, or in person. These roles often require good communication skills, patience, and familiarity with customer management tools. They can be found in many industries including retail, healthcare, and technology, and may require specific training or certifications depending on the field.

What cities are hiring for Services Customer jobs?

Cities with the most Services Customer job openings:

What states have the most Services Customer jobs?

States with the most job openings for Services Customer jobs include:

Services Customer jobs near you
Infographic showing various Services Customer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Financial services Customer Rep

Jacksonville, FL • On-site

Global Channel Management
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Global Channel Managementexternal

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Re-posted 27 days ago

Job description

Financial Services Customer Rep

Jacksonville, Florida, United States

$ 17.00 - 18.00 (US Dollar)

Financial services Customer Rep needs 1-3 years customer service, customer support or inside sales, financial, banking experience. Financial services Customer Rep requires: Onsite Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment. Financial/banking experience Careful attention to details and excellent time management skills. Proficiency in basic computer skills- Advanced Excel knowledge preferable. Intellectually curious about our business, our clients and focused on finding the best solutions. Excellent negotiation and analytical skills - Sales or Customer Service experience preferred Ability to work effectively both independently and as a team member. Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone. Ability and willingness to work a flexible schedule/overtime, as needed. Ability to take constructive feedback and implement training concepts into your ongoing development. Relationship Specialist/CSR duties: Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times. Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections. Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity. Including account reconciliation, account updates, document requests, invoices, buyout quotes, web portal troubleshooting, etc.

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About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

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