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Service Jobs in Shoreview, MN (NOW HIRING)

Astleford International

Service Writer

Burnsville, MN · On-site

Service Writer The Service Writer is responsible for supporting the daily operations of the service department by accurately documenting customer concerns, creating repair orders, and coordinating ...

TSI Incorporated

Service Manager

Shoreview, MN · On-site

Service Manager at TSI The Service Manager provides strategic and operational leadership for TSI's Shoreview Service organization, including repair, calibration, and field service operations.

TSI Incorporated

Service Manager

Shoreview, MN · On-site

$125 - $150/hr

Service Manager Location: Shoreview, MN, US, 55126 Who Are We? Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect ...

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All JobsService JobsService Jobs in Shoreview, MN

Service information

What is a service?

Service jobs are roles in which employees provide support, assistance, or expertise directly to customers or clients, rather than producing physical goods. These jobs can be found in various industries such as hospitality, retail, healthcare, education, and customer service. Common examples include waiters, customer service representatives, hotel staff, and healthcare workers. Service jobs often require strong communication skills, patience, and a focus on meeting the needs of others.

What are the key skills and qualifications needed to thrive as a service professional, and why are they important?

To thrive as a Service professional, you need strong customer service skills, product or service knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and ticketing platforms is often required. Excellent communication, patience, and problem-solving abilities set outstanding service professionals apart. These skills are crucial for ensuring customer satisfaction, resolving issues efficiently, and fostering long-term client relationships.

What are some common challenges faced by professionals in service roles, and how can they be effectively managed?

Professionals in service roles often encounter challenges such as handling high customer expectations, managing difficult interactions, and balancing multiple tasks during peak hours. Effective communication, active listening, and strong problem-solving skills are essential for navigating these situations. Many organizations provide training and encourage teamwork to help service staff share best practices and support one another, creating a collaborative environment that helps manage stress and maintain high service standards.

What is the difference between Service vs Customer Service Representative?

AspectServiceCustomer Service Representative
Required credentialsVaries by industry; often no formal degree requiredHigh school diploma or equivalent; sometimes additional training
Work environmentVaries widely; includes retail, hospitality, technical supportCall centers, retail stores, online support
Employer and industry usageUsed across many industries to describe the act of providing assistanceSpecific role focused on direct customer interaction

Service is a broad term that refers to the act of assisting or providing value, often encompassing various roles and industries. A Customer Service Representative is a specific job title within the service industry, responsible for direct customer interactions, handling inquiries, and resolving issues. While 'Service' describes the general activity, 'Customer Service Representative' is a defined role with specific responsibilities and qualifications.

What are considered service jobs?

Service jobs are roles that involve assisting or providing support to customers, clients, or the public, such as retail workers, food service staff, healthcare providers, and hospitality employees. These jobs often require strong communication skills and may involve working in environments like restaurants, stores, or hospitals.

What are the most commonly searched types of Service jobs in Shoreview, MN?

The most popular types of Service jobs in Shoreview, MN are:

What cities near Shoreview, MN are hiring for Service jobs?

Cities near Shoreview, MN with the most Service job openings:

Service jobs near you
Infographic showing various Service job openings in Shoreview, MN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative/Route Service Representative

Saint Paul, MN • On-site

GATEWAY SERVICES, INC.
See more jobs at GATEWAY SERVICES, INC.external

$21 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Service Representative/Route Service Representative - Trusted Journey
St. Paul, MN
Monday to Friday - 8am to 4pm
Full-Time (40 hours + overtime as needed)
Pay Range: $21.00-$24.00/hr (based on skills and experience)
Before You Apply - What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don't worry if you haven't worked in pet aftercare before - we'll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
  • Building and maintaining trusted clinic relationships
  • Ensuring pets are handled and transported with dignity
  • Executing pickups and deliveries accurately and on time
  • Protecting trust through professionalism and attention to detail
This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
  • Review daily routes, load required equipment, and ensure all items are correct before departure
  • Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
  • Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
  • Use company technology to scan pets at pickup and delivery; double-check names, IDs, and instructions
  • Accurately document requests and complete all follow-through
  • Interact with pet parents occasionally, with compassion and professionalism
  • Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
  • Maintain full responsibility for each pet until properly received and documented
  • Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
  • Deliver consistent, compassionate, high-quality service while gathering feedback to improve the clinic experience
  • Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
  • Maintain cleanliness and professionalism of vehicle, equipment, and uniform
  • Support basic account-related administrative tasks
  • Provide clinics with information on available services and commemorative options; distribute approved materials
  • Identify service opportunities and refer potential leads to Business Development
Role Focus
You are not a salesperson-you are a trusted partner delivering care, accuracy, and dignity at every step.
What We're Looking For
This role is best suited for someone who:
  • Is personable, calm, and compassionate
  • Takes pride in professionalism and personal accountability
  • Is physically capable of frequent lifting and active workdays
  • Is highly reliable, organized, and detail-oriented
  • Builds trust naturally and communicates clearly
  • Understands that accuracy and consistency are essential
  • Loves pets and respects the emotional weight of this work
Pet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
  • High school diploma or GED required
  • Prior customer service, account management, or route-based experience preferred
  • Valid driver's license with a clean driving record
  • Comfortable using mobile technology and CRM systems
  • Ability to work early mornings, weekends, or holidays as needed
Working Conditions
  • Frequent heavy lifting up to 100 lbs and physical activity
  • Driving in all weather and road conditions
  • Exposure to emotionally sensitive situations
  • Independent work with high accountability
  • Fast-paced, non-desk-based work environment
What You'll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
  • Competitive hourly pay + overtime eligibility
  • Medical, Dental, and Vision insurance
  • Company-paid Life, AD&D, and LTD insurance
  • 401(k) with employer match
  • Tuition assistance (up to $2,000)
  • Paid holidays and PTO
  • Career development and internal advancement opportunities
  • The chance to do work that truly matters

Join Us
If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Monday to Friday - 8am to 4pm
40 hours fulltime; overtime as business needs require

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