Service Transition Manager Jobs in Toronto, ON (NOW HIRING)

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we're looking for:
We're looking for a Senior Category Manager to own endtoend category strategy for Supply Chain and Wireless Customer Services - spanning: Supply Chain 3PL, couriers, 3PL and storage as well as customer facing device lifecycle services to assist the business in driving revenue targets. You will be responsible for guiding a small team of sourcing professionals to lead strategy, sourcing (RFx), complex contracting (MSA/SOW/SLA), vendor governance, and inyear performance optimization across programs like device trade and protection, asset disposition and supply chain services throughout the business.

What you'll do:

• Set and execute category strategy across supply chain portfolio and into the wireless product team
• Lead competitive sourcing (RFx) for programs such as trade, diagnostic and courier rate harmonization
• Own complex contracting draft/negotiation/closure of MSAs, SOWs, SLAs as required
• Manage vendor performance via scorecards/QBRs, corrective actions, and continuous improvement
• Lead service transitions and vendor management throughout the flow across both wireless device lifecycle and within the supply chain in tandem with Supply Chain Operations
• Ensure commercial readiness for new and steward approvals via Ivalua/termsheets.
• Partner crossfunctionally (Wireless and Consumer Product, Planning, Tech Ops, Finance, Legal, Supply Chain) to unblock delivery, align for project and revenue targets
• Communicate to senior leaders with executive summaries, decision memos, and clear program readouts anchored in project realities  

What you've delivered before (examples we care about) 

• Led vendor negotiations with couriers and solid understanding of Canadian transportation  
• Closed complex MSA and SOWs with actionable SLA/credit mechanisms and minimum commitments.
• Delivered technology modernization and strategic RFx outcomes 
• Stood up new programs and/or modernized existing ones to reflect new technology and customer needs
• Negotiated multiple intertwined SOWs across categories with interdependencies to one another
   

What you bring:

• 8+ years in strategic sourcing/category management for telecom, supply chaing or wireless program/services
• Demonstrated command of logistics rates cards and task based 3PL costs
• Contracting depth across MSA/SOW/SLA design and negotiation, with changecontrol, service credits, and performance
• Vendor governance expertise: scorecards, QBRs, corrective actions, and capacity planning across a multivendor ecosystem
• Program leadership skills to orchestrate crossfunctional teams (Product/Operations/Finance/Legal) under tight timelines and executive visibility
• Proficiency with sourcing/contracting systems (e.g., Ivalua) and advanced Excel/PowerPoint for financial modeling and executive storytelling 

Nicetohave 

• Experience transitioning major programs and migrations across platforms
• Familiarity with different technologies that drive efficiencies in delivery network
• Background in vendor analysis and rate analytics

What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership.
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check 
Posting Category/Function: Procurement & Category Management
Requisition ID: 338438

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Corporate